{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,8,25]],"date-time":"2024-08-25T01:16:22Z","timestamp":1724548582767},"reference-count":63,"publisher":"Wiley","issue":"3","license":[{"start":{"date-parts":[[2007,6,6]],"date-time":"2007-06-06T00:00:00Z","timestamp":1181088000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information Systems Journal"],"published-print":{"date-parts":[[2007,7]]},"abstract":"Abstract.\u2002<\/jats:bold> As with any other information system (IS), the success of Web\u2010based learning depends largely on user satisfaction and other factors that eventually increase users\u2019 intentions to continue using the service (continuance intention). This research integrates the IS success model and fairness theory to construct a model for investigating the motivations behind learners\u2019 intentions to continue using Web\u2010based learning. Our model theorizes that the three dimensions of quality (i.e. information, system and service) and the three dimensions of fairness (i.e. distributive, procedural and interactional) affect learners\u2019 satisfaction. We also argue that satisfaction and the three dimensions of fairness will influence learners\u2019 intention to continue using Web\u2010based learning. The hypothesized model is validated empirically using data collected from 289 learners of a Web\u2010based learning service. The results show that information quality, system quality, system use, distributive fairness and interactional fairness exhibit significant positive effects on satisfaction. Also, procedural fairness and satisfaction play significant roles in shaping learners\u2019 intention to continue using Web\u2010based learning.<\/jats:italic> <\/jats:p>","DOI":"10.1111\/j.1365-2575.2007.00238.x","type":"journal-article","created":{"date-parts":[[2007,6,6]],"date-time":"2007-06-06T18:04:11Z","timestamp":1181153051000},"page":"271-287","source":"Crossref","is-referenced-by-count":214,"title":["Examining the integrated influence of fairness and quality on learners\u2019 satisfaction and Web\u2010based learning continuance intention"],"prefix":"10.1111","volume":"17","author":[{"given":"Chao\u2010Min","family":"Chiu","sequence":"first","affiliation":[]},{"given":"Chao\u2010Sheng","family":"Chiu","sequence":"additional","affiliation":[]},{"given":"Hae\u2010Ching","family":"Chang","sequence":"additional","affiliation":[]}],"member":"311","published-online":{"date-parts":[[2007,6,6]]},"reference":[{"key":"e_1_2_7_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0065-2601(08)60108-2"},{"key":"e_1_2_7_3_1","doi-asserted-by":"publisher","DOI":"10.1037\/019251"},{"key":"e_1_2_7_4_1","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.103.3.411"},{"key":"e_1_2_7_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1047-8310(02)00049-4"},{"key":"e_1_2_7_6_1","doi-asserted-by":"publisher","DOI":"10.1037\/h0043445"},{"key":"e_1_2_7_7_1","doi-asserted-by":"publisher","DOI":"10.1080\/10580539308906953"},{"key":"e_1_2_7_8_1","doi-asserted-by":"publisher","DOI":"10.2307\/3250921"},{"key":"e_1_2_7_9_1","first-page":"43","volume-title":"Research on Negotiation in Oorganizations","author":"Bies R.J.","year":"1986"},{"key":"e_1_2_7_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(97)90003-8"},{"key":"e_1_2_7_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0148-2963(03)00134-6"},{"key":"e_1_2_7_12_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.0011-7315.2004.02534.x"},{"key":"e_1_2_7_13_1","first-page":"A39","article-title":"As distance education comes of age, the challenge is keeping the students","volume":"46","author":"Carr S.","year":"2000","journal-title":"Chronicle of Higher Education"},{"key":"e_1_2_7_14_1","first-page":"43","article-title":"Information quality for mobile internet services: a theoretical model with empirical validation","author":"Chae M.","year":"2001","journal-title":"Proceedings of the Twenty-second International Conference on Information Systems"},{"key":"e_1_2_7_15_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2003.09.005"},{"key":"e_1_2_7_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.compedu.2004.06.001"},{"key":"e_1_2_7_17_1","first-page":"193","volume-title":"Justice in the Workplace: Approaching Fairness in Human Resources Management","author":"Clemmer E.C.","year":"1993"},{"key":"e_1_2_7_18_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1067-5671(96)05053-6"},{"key":"e_1_2_7_19_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.86.3.425"},{"key":"e_1_2_7_20_1","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"e_1_2_7_21_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.60"},{"key":"e_1_2_7_22_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2003.11045748"},{"key":"e_1_2_7_23_1","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2004.11044317"},{"key":"e_1_2_7_24_1","doi-asserted-by":"publisher","DOI":"10.2307\/248851"},{"key":"e_1_2_7_25_1","first-page":"75","volume-title":"Achievement and Achievement Motivation","author":"Eccles J.S.","year":"1983"},{"key":"e_1_2_7_26_1","doi-asserted-by":"publisher","DOI":"10.4135\/9781452225777"},{"key":"e_1_2_7_27_1","first-page":"141","volume-title":"Research in Personnel and Human Resources Management","author":"Folger R.","year":"1985"},{"key":"e_1_2_7_28_1","doi-asserted-by":"publisher","DOI":"10.2307\/256422"},{"key":"e_1_2_7_29_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224378101800104"},{"key":"e_1_2_7_30_1","first-page":"148","article-title":"The profitable art of service recovery","volume":"68","author":"Hart C.W.","year":"1990","journal-title":"Harvard Business Review"},{"key":"e_1_2_7_31_1","volume-title":"Social Behavior: Its Elementary Forms","author":"Homans G.G.","year":"1961"},{"key":"e_1_2_7_32_1","doi-asserted-by":"publisher","DOI":"10.2307\/249421"},{"key":"e_1_2_7_33_1","doi-asserted-by":"publisher","DOI":"10.2307\/3152110"},{"key":"e_1_2_7_34_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(03)00125-5"},{"key":"e_1_2_7_35_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4899-2115-4"},{"key":"e_1_2_7_36_1","doi-asserted-by":"publisher","DOI":"10.2307\/2393412"},{"key":"e_1_2_7_37_1","volume-title":"Building a Web\u2010Based Education System","author":"McCormack C.","year":"1998"},{"key":"e_1_2_7_38_1","doi-asserted-by":"publisher","DOI":"10.4018\/irmj.2003010103"},{"key":"e_1_2_7_39_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1096-7516(03)00022-8"},{"key":"e_1_2_7_40_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.13.3.296.76"},{"key":"e_1_2_7_41_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.0021-9029.2006.00005.x"},{"key":"e_1_2_7_42_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2.3.173"},{"key":"e_1_2_7_43_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(02)00100-8"},{"key":"e_1_2_7_44_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00061-6"},{"key":"e_1_2_7_45_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.76.6.845"},{"key":"e_1_2_7_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(02)00101-5"},{"key":"e_1_2_7_47_1","doi-asserted-by":"publisher","DOI":"10.2307\/3150499"},{"key":"e_1_2_7_48_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224298905300202"},{"key":"e_1_2_7_49_1","volume-title":"Building Learning Communities in Cyberspace: Effective Strategies for the Online Classroom","author":"Palloff R.M.","year":"1999"},{"key":"e_1_2_7_50_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224298504900403"},{"key":"e_1_2_7_51_1","unstructured":"Pastore M.(2001) Online banking leads to higher customer satisfaction. [WWW document]. URLhttp:\/\/www.clickz.com\/stats\/sectors\/finance\/article.php\/771071"},{"key":"e_1_2_7_52_1","doi-asserted-by":"publisher","DOI":"10.1108\/09564239710189835"},{"key":"e_1_2_7_53_1","doi-asserted-by":"publisher","DOI":"10.2307\/249687"},{"key":"e_1_2_7_54_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.13.1.50.96"},{"key":"e_1_2_7_55_1","first-page":"105","article-title":"E\u2010loyalty: your secret weapon on the Web","volume":"78","author":"Reichheld F.","year":"2000","journal-title":"Harvard Business Review"},{"key":"e_1_2_7_56_1","doi-asserted-by":"publisher","DOI":"10.3127\/ajis.v4i1.379"},{"key":"e_1_2_7_57_1","doi-asserted-by":"publisher","DOI":"10.5465\/AME.1998.650513"},{"key":"e_1_2_7_58_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224379903600305"},{"key":"e_1_2_7_59_1","first-page":"145","article-title":"Student perceptions of grades: a systems perspective","volume":"6","author":"Strobino J.","year":"2002","journal-title":"Academic Exchange"},{"key":"e_1_2_7_60_1","first-page":"40","article-title":"Disconfirmation of expectations and satisfaction with a retail service","volume":"57","author":"Swan J.E.","year":"1981","journal-title":"Journal of Retailing"},{"key":"e_1_2_7_61_1","doi-asserted-by":"publisher","DOI":"10.2307\/1252161"},{"key":"e_1_2_7_62_1","doi-asserted-by":"publisher","DOI":"10.1108\/09590550110382039"},{"key":"e_1_2_7_63_1","volume-title":"Procedural Justice: a Psychological Analysis","author":"Thibaut J.","year":"1975"},{"key":"e_1_2_7_64_1","doi-asserted-by":"publisher","DOI":"10.1108\/09564230210421164"}],"container-title":["Information Systems Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1111%2Fj.1365-2575.2007.00238.x","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1111\/j.1365-2575.2007.00238.x","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,10,12]],"date-time":"2023-10-12T05:38:28Z","timestamp":1697089108000},"score":1,"resource":{"primary":{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/10.1111\/j.1365-2575.2007.00238.x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,6,6]]},"references-count":63,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2007,7]]}},"alternative-id":["10.1111\/j.1365-2575.2007.00238.x"],"URL":"https:\/\/doi.org\/10.1111\/j.1365-2575.2007.00238.x","archive":["Portico"],"relation":{},"ISSN":["1350-1917","1365-2575"],"issn-type":[{"value":"1350-1917","type":"print"},{"value":"1365-2575","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,6,6]]}}}