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This paper applies the framework of power relations developed by Markus and Bj\u00f8rn\u2010Andersen to a longitudinal study concerning the adoption of a customer relationship management package in a small organization. This is used to highlight both overt and covert power issues within the selection and procurement of the product and illustrate the interplay of power between senior management, information technology (IT) managers, IT vendors and consultants and end\u2010users. The paper contributes to the growing body of literature on packaged software and also to our understanding of how power is deeply embedded within the surrounding processes.<\/jats:p>","DOI":"10.1111\/j.1365-2575.2006.00216.x","type":"journal-article","created":{"date-parts":[[2006,5,26]],"date-time":"2006-05-26T14:08:49Z","timestamp":1148652529000},"page":"215-235","source":"Crossref","is-referenced-by-count":43,"title":["Reflections on issues of power in packaged software selection"],"prefix":"10.1111","volume":"16","author":[{"given":"Debra","family":"Howcroft","sequence":"first","affiliation":[]},{"given":"Ben","family":"Light","sequence":"additional","affiliation":[]}],"member":"311","published-online":{"date-parts":[[2006,5,26]]},"reference":[{"key":"e_1_2_8_2_1","doi-asserted-by":"publisher","DOI":"10.1080\/026839696345289"},{"key":"e_1_2_8_3_1","doi-asserted-by":"publisher","DOI":"10.2307\/248684"},{"key":"e_1_2_8_4_1","volume-title":"Approaches to Social 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