乐胖代购免代理版

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Social representations of work are important as reflexive agents may see contradictions between these and their use of technology in practice, thus providing a trigger for change. However, agents do not always see contradictions, which allows them to endure by favouring practice reproduction. To explain this inconsistency, this paper introduces the concept of doxa as a sensitising device for a practice analysis of call centre work and examines the narratives developed by advisors to represent their call\u2010handling practices. The contributions of our doxa\u2010informed practice analysis to the literature on IS and work practices include the following: firstly, to indicate how a simultaneous presence and absence of agents' reflexivity occurs; secondly, to demonstrate how the sensemaking function provided by social representations of work and technology can be undermined; and finally to show how material conditions of work and organisation may remain hidden, despite being directly implicated in the logic of practice.<\/jats:p>","DOI":"10.1111\/isj.12041","type":"journal-article","created":{"date-parts":[[2015,1,20]],"date-time":"2015-01-20T08:40:42Z","timestamp":1421743242000},"page":"133-160","source":"Crossref","is-referenced-by-count":18,"title":["A doxa\u2010informed practice analysis: reflexivity and representations, technology and action"],"prefix":"10.1111","volume":"25","author":[{"given":"Benjamin P. 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