{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,30]],"date-time":"2024-10-30T16:26:43Z","timestamp":1730305603806,"version":"3.28.0"},"reference-count":102,"publisher":"IEEE","license":[{"start":{"date-parts":[[2022,11,1]],"date-time":"2022-11-01T00:00:00Z","timestamp":1667260800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2022,11,1]],"date-time":"2022-11-01T00:00:00Z","timestamp":1667260800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022,11]]},"DOI":"10.1109\/wi-iat55865.2022.00082","type":"proceedings-article","created":{"date-parts":[[2023,4,24]],"date-time":"2023-04-24T14:14:16Z","timestamp":1682345656000},"page":"519-526","source":"Crossref","is-referenced-by-count":0,"title":["Social CRM to Reduce Perceived Risks in Online Purchase Behavior"],"prefix":"10.1109","author":[{"given":"Dayse Liz","family":"Das Gra\u00e7as Concei\u00e7\u00e3o","sequence":"first","affiliation":[{"name":"Universidade Fumec,Faculdade de Ciências Empresariais,Belo Horizonte,Brazil"}]},{"given":"Julio A.","family":"Viana","sequence":"additional","affiliation":[{"name":"Social CRM Research Center SCRC,Leipzig,Germany"}]},{"given":"Cristiana Fernandes","family":"De Mu\u00fflder","sequence":"additional","affiliation":[{"name":"Universidade Federal de Uberlândia,FAGEN\/PPGAdm,Uberlândia,Brazil"}]},{"given":"Olaf","family":"Reinhold","sequence":"additional","affiliation":[{"name":"CBS International Business School,Social CRM Research Center, Faculty of Technology and Management SCRC,Leipzig,Germany"}]},{"given":"Rainer","family":"Alt","sequence":"additional","affiliation":[{"name":"Leipzig University,Information System Institute,Leipzig,Germany"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1111\/gwao.12534"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1108\/josm-12-2018-0398"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2017.02.003"},{"year":"2021","key":"ref4","article-title":"Coronavirus Vaccines: Expect Delays, Q1 Global Forecast 2021"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1590\/s0103-73312021310100"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1038\/s41562-020-0884-z"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/j.jad.2020.08.001"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.34293\/commerce.v8i4.3293"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.3633008"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijsu.2020.02.034"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.34293\/commerce.v8i4.3293"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1016\/j.scitotenv.2020.139864"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1177\/20503121211000912"},{"key":"ref14","first-page":"8","article-title":"Change in consumption habits due to the coronavirus (COVID-19) outbreak in Brazil in April 2020","volume-title":"Statista","author":"Blazquez","year":"2020"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1111\/rsp3.12514"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2021.101725"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1016\/j.intmar.2013.09.008"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1057\/dbm.2011.7"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1007\/s10257-020-00479-z"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2020.102151"},{"first-page":"224","article-title":"Social media analytics in social CRM - Towards a research agenda","volume-title":"29th Bled eConference: Digital Economy, BLED 2016","author":"Wittwer","key":"ref21"},{"first-page":"226","article-title":"Analytical social CRM: Concept and tool support","volume-title":"24th Bled eConference - eFuture: Creating Solutions for the Individual, Organisations and Society, Proceedings","author":"Reinhold","key":"ref22"},{"issue":"7","key":"ref23","first-page":"46","article-title":"Influence of risks perception on the purchase of ecological personal care products","volume":"4","author":"Afonso","year":"2016","journal-title":"Int. J. Mark. Commun. New Media"},{"issue":"10","key":"ref24","first-page":"1","article-title":"The effects of covid-19 on digital marketing, customer relationship management, and business performance","volume-title":"Bus. Manag. Entrep. Acad. J","volume":"3","author":"Nyoman","year":"2021"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.3390\/jtaer17010003"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.34306\/conferenceseries.v3i2.593"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1016\/j.jad.2021.01.049"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1016\/j.bbi.2020.04.055"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1016\/j.tmrv.2020.02.003"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1038\/s41386-020-0761-5"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.5993\/AJHB.43.3.11"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1177\/0885412219881135"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.2307\/2786955"},{"issue":"2","key":"ref34","first-page":"244","article-title":"Belief, attitude, intention, and behavior: An introduction to theory and research","volume":"6","author":"Fishbein","year":"1975","journal-title":"Contemp. Sociol"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1111\/cobi.13363"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1111\/0022-4537.00175"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1146\/annurev.psych.55.090902.142015"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1146\/annurev.psych.51.1.539"},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1002\/ejsp.336"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.1111\/jasp.12058"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1027\/1864-9335\/a000045"},{"key":"ref42","doi-asserted-by":"publisher","DOI":"10.1016\/j.jenvman.2019.02.070"},{"key":"ref43","doi-asserted-by":"publisher","DOI":"10.1086\/214483"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.1146\/annurev.psych.121208.131609"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.132.5.778"},{"key":"ref46","doi-asserted-by":"publisher","DOI":"10.4324\/9780203809570.ch20"},{"key":"ref47","doi-asserted-by":"publisher","DOI":"10.1016\/s1567-4223(03)00025-5"},{"key":"ref48","doi-asserted-by":"publisher","DOI":"10.1108\/03090569910249229"},{"key":"ref49","first-page":"1","article-title":"Risk perception and industrial buyer differences","author":"de Mello","year":"1998","journal-title":"Encontro Nac. da ANPAD"},{"key":"ref50","doi-asserted-by":"publisher","DOI":"10.1016\/j.jiph.2020.03.019"},{"key":"ref51","doi-asserted-by":"publisher","DOI":"10.1177\/0092070304269753"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1080\/1366987032000105315"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.1037\/h0036657"},{"key":"ref54","doi-asserted-by":"publisher","DOI":"10.1086\/295003"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.2307\/3150375"},{"key":"ref56","doi-asserted-by":"publisher","DOI":"10.1016\/s0022-4359(99)80005-0"},{"article-title":"A influencia do risco percebido no abandono do carrinho de compras mobile","year":"2019","author":"Soares","key":"ref57"},{"key":"ref58","first-page":"54","article-title":"The Role of Risk 1n","volume":"38","author":"Taylor","year":"1974","journal-title":"J. Mark"},{"key":"ref59","doi-asserted-by":"publisher","DOI":"10.1002\/mar.4220030307"},{"key":"ref60","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2013.11.006"},{"key":"ref61","doi-asserted-by":"publisher","DOI":"10.1111\/fcsr.12013"},{"key":"ref62","doi-asserted-by":"publisher","DOI":"10.1086\/209388"},{"key":"ref63","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2018.11.003"},{"key":"ref64","doi-asserted-by":"publisher","DOI":"10.1016\/s1071-5819(03)00111-3"},{"key":"ref65","doi-asserted-by":"publisher","DOI":"10.1108\/jrim-11-2017-0100"},{"key":"ref66","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2010.02.008"},{"key":"ref67","doi-asserted-by":"publisher","DOI":"10.1086\/209388"},{"key":"ref68","doi-asserted-by":"publisher","DOI":"10.1007\/s11002-015-9366-x"},{"key":"ref69","doi-asserted-by":"publisher","DOI":"10.1007\/bf02729762"},{"key":"ref70","doi-asserted-by":"publisher","DOI":"10.1056\/nejmoa2001316"},{"key":"ref71","doi-asserted-by":"publisher","DOI":"10.1108\/09685220510589299"},{"key":"ref72","doi-asserted-by":"publisher","DOI":"10.1111\/j.1470-6431.1993.tb00180.x"},{"issue":"3","key":"ref73","first-page":"177","article-title":"Dimensions of consumer\u2019s perceived risk in online shopping","volume-title":"J. Electron. Sci. Technol","volume":"2","author":"Ye","year":"2004"},{"key":"ref74","doi-asserted-by":"publisher","DOI":"10.1086\/374700"},{"key":"ref75","doi-asserted-by":"publisher","DOI":"10.1086\/323734"},{"key":"ref76","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.122.3.250"},{"key":"ref77","doi-asserted-by":"publisher","DOI":"10.1108\/02635570110390071"},{"article-title":"Lojas de conv\u00eaniencia: o impacto do risco percebido na intencao de compra vs. O n\u00edvel de automa\u00e7\u00e3o de servi\u00e7o","year":"2019","author":"Arias","key":"ref78"},{"key":"ref79","doi-asserted-by":"publisher","DOI":"10.1186\/s40691-018-0139-z"},{"key":"ref80","doi-asserted-by":"publisher","DOI":"10.1108\/00070709810207856"},{"key":"ref81","doi-asserted-by":"publisher","DOI":"10.15600\/1679-5350\/rau.v14n3p132-154"},{"key":"ref82","doi-asserted-by":"publisher","DOI":"10.3390\/nu12102987"},{"key":"ref83","doi-asserted-by":"publisher","DOI":"10.1108\/10610421211203060"},{"key":"ref84","doi-asserted-by":"publisher","DOI":"10.1002\/dir.4000040406"},{"key":"ref85","doi-asserted-by":"publisher","DOI":"10.1177\/0047287516675062"},{"key":"ref86","doi-asserted-by":"publisher","DOI":"10.1109\/icmb.2009.71"},{"key":"ref87","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2006.02.006"},{"key":"ref88","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2011.10.002"},{"key":"ref89","doi-asserted-by":"publisher","DOI":"10.1080\/13669870802497744"},{"key":"ref90","doi-asserted-by":"publisher","DOI":"10.1016\/s0969-6997(00)00007-7"},{"key":"ref91","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.1996.11518283"},{"key":"ref92","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2013.06.002"},{"issue":"13","key":"ref93","first-page":"2668","article-title":"Measuring e-shopping intention: An Iranian perspective","volume":"4","author":"Azizi","year":"2010","journal-title":"African J. Bus. Manag"},{"key":"ref94","doi-asserted-by":"publisher","DOI":"10.1002\/dir.10008"},{"key":"ref95","doi-asserted-by":"publisher","DOI":"10.1509\/jppm.19.1.54.16942"},{"issue":"3","key":"ref96","first-page":"302","article-title":"Online privacy and security concerns of consumers","volume":"24","author":"Raja","year":"2015","journal-title":"Inf. Comput. Secur"},{"key":"ref97","doi-asserted-by":"publisher","DOI":"10.1300\/j150v13n02_04"},{"key":"ref98","doi-asserted-by":"publisher","DOI":"10.2307\/1250565"},{"key":"ref99","doi-asserted-by":"publisher","DOI":"10.1362\/146934715x14441363377999"},{"key":"ref100","first-page":"174","article-title":"O efeito do uso das midias sociais e das capacidades dinamicas no desempenho mercadol\u00f3gico de micro, pequenas e m\u00e9dias empresas","volume-title":"Brazilian J. Mark","author":"Santos","year":"2020"},{"key":"ref101","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-23343-3"},{"issue":"7","key":"ref102","first-page":"46","article-title":"The influence of risks perception on the purchase of ecological personal care products","volume":"4","author":"Afonso","year":"2016","journal-title":"Int. J. Mark. Commun. New Media"}],"event":{"name":"2022 IEEE\/WIC\/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT)","start":{"date-parts":[[2022,11,17]]},"location":"Niagara Falls, ON, Canada","end":{"date-parts":[[2022,11,20]]}},"container-title":["2022 IEEE\/WIC\/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/10101871\/10101874\/10101925.pdf?arnumber=10101925","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,14]],"date-time":"2024-03-14T05:35:33Z","timestamp":1710394533000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10101925\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,11]]},"references-count":102,"URL":"https:\/\/doi.org\/10.1109\/wi-iat55865.2022.00082","relation":{},"subject":[],"published":{"date-parts":[[2022,11]]}}}