{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,7,29]],"date-time":"2024-07-29T03:08:11Z","timestamp":1722222491018},"reference-count":26,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2017,9,4]],"date-time":"2017-09-04T00:00:00Z","timestamp":1504483200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2017,9,4]]},"abstract":"\nPurpose<\/jats:title>\nThis study aims to analyze the major risk categories that could be encountered in hospitals and other medical facilities and attempts to determine which are more important from the patients\u2019 perspective for the purpose of improving to the hospital\u2013patient relationship improvement. For this, five main risk categories are identified along with an overall perceived risk.<\/jats:p>\n<\/jats:sec>\n\nDesign\/methodology\/approach<\/jats:title>\nTo extract the patients\u2019 opinion over the considered types of risks in terms of importance and exposure to these risks when using the medical services, a questionnaire has been created and validated using AMOS 22.0.0. Due to the validation process, a series of variables have been excluded, while the selected ones have been used for calculating the overall perceived risk. Having the values of this risk for the entire set of respondents (N<\/jats:italic> = 304), the grey incidence analysis has been applied to determine whether there is a correlation between the overall perceived risk and the frequency of medical services usage, the disease gravity, the hospitalisation period or the healing degree.<\/jats:p>\n<\/jats:sec>\n\nFindings<\/jats:title>\nThe human resources and the hospital conditions risk has been mentioned as the main risk category encountered by the respondents when accessing the medical services both in term of importance and exposure, shortly followed by the technological and hospital conditions risk. The overall perceived risk has a moderate to high average value on the entire set of respondents and it is mostly related to the frequency to which the respondents are utilising the medical services.<\/jats:p>\n<\/jats:sec>\n\nOriginality\/value<\/jats:title>\nIn this paper, the hospital\u2019s risks are analysed from the patients\u2019 point of view to see both their perception over these risks and the importance they are giving to these risks. More, an overall perceived risk has been determined, with a moderate to high value on the Likert scale (on this data set), which can be useful if extended to each hospital (and not calculated as a general indicator), as it can provide a landmark for patients when choosing a hospital.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/k-05-2017-0168","type":"journal-article","created":{"date-parts":[[2017,7,24]],"date-time":"2017-07-24T11:50:24Z","timestamp":1500897024000},"page":"1408-1424","source":"Crossref","is-referenced-by-count":10,"title":["Patients\u2019 perceived risks in hospitals: a grey qualitative analysis"],"prefix":"10.1108","volume":"46","author":[{"given":"Camelia","family":"Delcea","sequence":"first","affiliation":[]},{"given":"Ioana-Alexandra","family":"Bradea","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"3","key":"key2020120522430175700_ref001","first-page":"610","article-title":"Job satisfaction among doctors, a multi-faceted subject studied at a tertiary care hospital in lahore","volume":"31","year":"2015","journal-title":"Pakistan Journal of Medical Sciences"},{"issue":"1","key":"key2020120522430175700_ref002","first-page":"81","article-title":"KRIs in hospitals-network, correlations and influences","volume":"48","year":"2014","journal-title":"Economic Computation and Economic Cybernetics Studies and Research"},{"issue":"2","key":"key2020120522430175700_ref003","doi-asserted-by":"crossref","first-page":"230","DOI":"10.1177\/0049124192021002005","article-title":"Alternative ways of assessing model fit","volume":"21","year":"1992","journal-title":"Sociological Methods & Research"},{"issue":"3","key":"key2020120522430175700_ref004","doi-asserted-by":"crossref","first-page":"218","DOI":"10.1016\/j.ienj.2015.01.001","article-title":"Satisfaction with nursing care in the emergency department of an urban hospital in the developing world: a pilot study","volume":"23","year":"2015","journal-title":"International Emergency Nursing"},{"key":"key2020120522430175700_ref005","volume-title":"Structural Equation Modeling With AMOS: Basic Concepts, Applications, and Programming","year":"2016","edition":"3rd Ed."},{"issue":"1","key":"key2020120522430175700_ref006","doi-asserted-by":"crossref","first-page":"609","DOI":"10.1007\/s11192-014-1349-9","article-title":"Latin American scientific output in public health: combined analysis using bibliometric, socioeconomic and health indicators","volume":"102","year":"2015","journal-title":"Scientometrics"},{"issue":"1","key":"key2020120522430175700_ref007","first-page":"191","article-title":"Collaborative itinerary recommender systems","volume":"11","year":"2011","journal-title":"Economy Informatics"},{"issue":"2","key":"key2020120522430175700_ref008","doi-asserted-by":"crossref","first-page":"371","DOI":"10.1016\/j.physa.2012.09.010","article-title":"A finite-dimensional quantum model for the stock market","volume":"392","year":"2013","journal-title":"Physica A: Statistical Mechanics and its Applications"},{"issue":"1","key":"key2020120522430175700_ref009","article-title":"Not black not even white definitively grey economic systems","volume":"26","year":"2014","journal-title":"Journal of Grey System"},{"issue":"5","key":"key2020120522430175700_ref010","doi-asserted-by":"crossref","first-page":"918","DOI":"10.1111\/hex.12065","article-title":"Expect the unexpected: patients\u2019 and families\u2019 expectations and experiences of new clinical procedures","volume":"18","year":"2015","journal-title":"Health Expectations"},{"key":"key2020120522430175700_ref011","volume-title":"Confirmatory Factor Analysis","year":"2009"},{"issue":"3","key":"key2020120522430175700_ref012","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1111\/hex.12037","article-title":"Patients\u2019 and clinicians\u2019 views of comparing the performance of providers of surgery: a qualitative study","volume":"18","year":"2015","journal-title":"Health Expectations"},{"issue":"1","key":"key2020120522430175700_ref013","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10705519909540118","article-title":"Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives","volume":"6","year":"1999","journal-title":"Structural Equation Modeling: A Multidisciplinary Journal"},{"issue":"1","key":"key2020120522430175700_ref014","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1093\/swr\/18.1.27","article-title":"Measuring the monday blues: validation of a job satisfaction scale for the human services","volume":"18","year":"1994","journal-title":"Social Work Research"},{"key":"key2020120522430175700_ref015","first-page":"e0134617","article-title":"The relationship between patient satisfaction with service quality and survival in non-small cell lung cancer \u2013 is self-rated health a potential confounder?","volume-title":"PLOS ONE","year":"2015"},{"key":"key2020120522430175700_ref016","volume-title":"Advances in Grey Systems Research","year":"2010"},{"issue":"1","key":"key2020120522430175700_ref017","article-title":"New progress of grey system theory in the new millennium","volume":"6","year":"2016","journal-title":"Grey Systems: Theory and Application"},{"issue":"8","key":"key2020120522430175700_ref018","doi-asserted-by":"crossref","first-page":"503","DOI":"10.1002\/jhm.2371","article-title":"Demographic factors and hospital size predict patient satisfaction variance-implications for hospital value-based purchasing: patient satisfaction variance prediction","volume":"10","year":"2015","journal-title":"Journal of Hospital Medicine"},{"issue":"1","key":"key2020120522430175700_ref019","doi-asserted-by":"crossref","first-page":"142","DOI":"10.1007\/s11605-014-2642-x","article-title":"Prevalence, impact, and risk factors for hospital-acquired conditions after major surgical resection for cancer: a NSQIP analysis","volume":"19","year":"2015","journal-title":"Journal of Gastrointestinal Surgery"},{"issue":"3","key":"key2020120522430175700_ref020","doi-asserted-by":"crossref","first-page":"e57371","DOI":"10.1371\/journal.pone.0057371","article-title":"Academic impact of qualitative studies in healthcare: bibliometric analysis","volume":"8","year":"2013","journal-title":"PLOS ONE"},{"key":"key2020120522430175700_ref021","volume-title":"Evidence-Based Policy: A Realist Perspective","year":"2006"},{"issue":"5","key":"key2020120522430175700_ref022","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1002\/hec.802","article-title":"A bibliometric analysis of health economics articles in the economics literature: 1991-2000","volume":"12","year":"2003","journal-title":"Health Economics"},{"issue":"1","key":"key2020120522430175700_ref023","doi-asserted-by":"crossref","first-page":"169","DOI":"10.3992\/jgb.10.1.169","article-title":"Patient experience with hospital care \u2013 comparison of a sample of gren hospitals and non-gren hospitals","volume":"10","year":"2015","journal-title":"Journal of Green Building"},{"issue":"10","key":"key2020120522430175700_ref024","doi-asserted-by":"crossref","first-page":"907","DOI":"10.1002\/smj.174","article-title":"An examination into the causal logic of rent generation: contrasting Porter\u2019s competitive strategy framework and the resource-based perspective","volume":"22","year":"2001","journal-title":"Strategic Management Journal"},{"issue":"4","key":"key2020120522430175700_ref025","first-page":"268","article-title":"Pay for performance: are hospitals becoming more efficient in improving their patient experience?","volume":"60","year":"2015","journal-title":"Journal of Healthcare Management\/American College of Healthcare Executives"},{"issue":"1","key":"key2020120522430175700_ref026","doi-asserted-by":"crossref","first-page":"751","DOI":"10.1007\/s11192-014-1383-7","article-title":"Current performance and future trends in health care sciences and services research","volume":"101","year":"2014","journal-title":"Scientometrics"}],"container-title":["Kybernetes"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-05-2017-0168\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-05-2017-0168\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,12,5]],"date-time":"2020-12-05T22:43:18Z","timestamp":1607208198000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-05-2017-0168\/full\/html"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,9,4]]},"references-count":26,"journal-issue":{"issue":"8","published-print":{"date-parts":[[2017,9,4]]}},"alternative-id":["10.1108\/K-05-2017-0168"],"URL":"https:\/\/doi.org\/10.1108\/k-05-2017-0168","relation":{},"ISSN":["0368-492X"],"issn-type":[{"value":"0368-492X","type":"print"}],"subject":[],"published":{"date-parts":[[2017,9,4]]}}}