{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,8,27]],"date-time":"2024-08-27T23:36:12Z","timestamp":1724801772253},"reference-count":62,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2019,10,11]],"date-time":"2019-10-11T00:00:00Z","timestamp":1570752000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2019,10,11]]},"abstract":"\nPurpose<\/jats:title>\nThe logistics industry has benefited hugely from the growth of e-commerce. The logistics and transportation industry operators have realized that higher-quality service and logistics management provides the competitive edge as the primary channel of communication with consumers. Digital voice assistants (DVA) is an information system based on an artificial intelligence framework that can interact through voice, such that a deliveryman can query for or use information in a relatively short time. The purpose of this paper is to explore the value of DVA in logistic service.<\/jats:p>\n<\/jats:sec>\n\nDesign\/methodology\/approach<\/jats:title>\nThis study aims to develop a framework for innovation and logistics service capabilities of logistics and transportation services to structure a model based on the analysis hierarchy process method to discuss the factors considered when adopting DVA.<\/jats:p>\n<\/jats:sec>\n\nFindings<\/jats:title>\nThe results of this study implied that common problem and expectations of current operators in the delivery of goods and their expectations of DVA.<\/jats:p>\n<\/jats:sec>\n\nPractical implications<\/jats:title>\nInnovative operations and planning are possible with information technology-enabled logistic services. It is important to identify relevant DVA development avenues.<\/jats:p>\n<\/jats:sec>\n\nOriginality\/value<\/jats:title>\nThe purpose of this study is to show which factors are significant to the logistics and transportation industry using DVA to aid the deliverymen, and it provides guidance for manager evaluating adopted DVA and its object.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jeim-12-2018-0271","type":"journal-article","created":{"date-parts":[[2019,10,1]],"date-time":"2019-10-01T09:02:41Z","timestamp":1569920561000},"page":"1034-1050","source":"Crossref","is-referenced-by-count":23,"title":["Exploring the opportunity of digital voice assistants in the logistics and transportation industry"],"prefix":"10.1108","volume":"32","author":[{"given":"Wei-Hung","family":"Hsiao","sequence":"first","affiliation":[]},{"ORCID":"http:\/\/orcid.org\/0000-0001-5909-162X","authenticated-orcid":false,"given":"Tsung-Sheng","family":"Chang","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"3","key":"key2019100108512604400_ref001","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1108\/CR-04-2015-0029","article-title":"Triple bottom line performance evaluation of reverse logistics","volume":"26","year":"2016","journal-title":"Competitiveness Review"},{"issue":"6","key":"key2019100108512604400_ref002","doi-asserted-by":"crossref","first-page":"469","DOI":"10.1016\/S0263-7863(01)00032-1","article-title":"Selecting the appropriate project delivery method using AHP","volume":"20","year":"2002","journal-title":"International Journal of Project Management"},{"key":"key2019100108512604400_ref003","doi-asserted-by":"crossref","first-page":"544","DOI":"10.1016\/j.procs.2015.07.249","article-title":"AEGIS app: wildfire information management for windows phone devices","volume":"56","year":"2015","journal-title":"Procedia Computer Science"},{"issue":"2","key":"key2019100108512604400_ref004","doi-asserted-by":"crossref","first-page":"324","DOI":"10.1016\/j.ibusrev.2016.09.002","article-title":"Organizational innovation, technological innovation, and export performance: the effects of innovation radicalness and extensiveness","volume":"26","year":"2017","journal-title":"International Business Review"},{"issue":"6","key":"key2019100108512604400_ref005","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1108\/LHTN-11-2017-0083","article-title":"Android based voice assistant for blind people","volume":"35","year":"2018","journal-title":"Library Hi Tech News"},{"issue":"6","key":"key2019100108512604400_ref006","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1177\/014920630102700602","article-title":"Resource-based theories of competitive advantage: a ten year retrospective on the resource-based view","volume":"27","year":"2001","journal-title":"Journal of Management"},{"issue":"3","key":"key2019100108512604400_ref007","doi-asserted-by":"crossref","first-page":"499","DOI":"10.1016\/j.dss.2012.04.015","article-title":"An approach to AHP decision in a dynamic context","volume":"53","year":"2012","journal-title":"Decision Support Systems"},{"issue":"7","key":"key2019100108512604400_ref008","doi-asserted-by":"crossref","first-page":"941","DOI":"10.1002\/mde.2835","article-title":"IT outsourcing\u2014a source of innovation? 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