{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,17]],"date-time":"2024-09-17T10:56:39Z","timestamp":1726570599162},"reference-count":122,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2023,6,27]],"date-time":"2023-06-27T00:00:00Z","timestamp":1687824000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ITP"],"published-print":{"date-parts":[[2024,5,6]]},"abstract":"Purpose<\/jats:title>Despite the major information technology investments made by public institutions, the reuse of e-government services remains an issue as citizens hesitate to use e-government websites regularly. The purpose of this study is to investigate the cross-country determinants of e-government reuse intention by proposing a theoretical model that integrates constructs from (1) the Delone and McLean IS success model (i.e. system quality, service quality, information quality, perceived value and user satisfaction); (2) the trust and risk models (i.e. citizen trust, overall risk, time risk, privacy risk and psychological risks); and (3) Hofstede's cultural model (i.e. uncertainty avoidance, masculinity, individualism and cross-cultural trust and risk).<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>Based on data from interviews with 81 Kuwaiti citizens and surveys of 1,829 Kuwaiti and Polish citizens, this study conducted comprehensive, cross-cultural and comparative analyses of e-government reuse intention in a cross-country setting.<\/jats:p><\/jats:sec>Findings<\/jats:title>The results show that trust is positively associated with citizens' intention to reuse e-government services, whereas risk is negatively associated with citizens' perceived value. This study also found that masculinity\u2013femininity and uncertainty avoidance are positively associated with the intention to reuse e-government services and that individualism\u2013collectivism has no significant relationship with reuse intention. This study's findings have important implications for researchers and practitioners seeking to understand and improve e-government success in cross-country settings.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>This study developed a parsimonious model of quality, trust, risk, culture and technology reuse that captures country-specific cultural contexts and enables us to conduct a comprehensive, cross-cultural and comparative analysis of e-government reuse intention in the cross-country setting of Kuwait and Poland.<\/jats:p><\/jats:sec>","DOI":"10.1108\/itp-08-2022-0651","type":"journal-article","created":{"date-parts":[[2023,6,26]],"date-time":"2023-06-26T06:02:46Z","timestamp":1687759366000},"page":"1864-1896","source":"Crossref","is-referenced-by-count":1,"title":["Cross-country determinants of\u00a0citizens' e-government reuse intention: empirical evidence from\u00a0Kuwait and Poland"],"prefix":"10.1108","volume":"37","author":[{"ORCID":"http:\/\/orcid.org\/0000-0003-1513-6237","authenticated-orcid":false,"given":"Kristijan","family":"Mirkovski","sequence":"first","affiliation":[]},{"ORCID":"http:\/\/orcid.org\/0000-0003-3652-5610","authenticated-orcid":false,"given":"Kamel","family":"Rouibah","sequence":"additional","affiliation":[]},{"given":"Paul","family":"Lowry","sequence":"additional","affiliation":[]},{"given":"Joanna","family":"Paliszkiewicz","sequence":"additional","affiliation":[]},{"given":"Marzena","family":"Ganc","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,6,27]]},"reference":[{"issue":"4","key":"key2024050504481440800_ref001","doi-asserted-by":"crossref","first-page":"480","DOI":"10.1108\/TG-08-2013-0027","article-title":"Antecedents of trust in e-government services: an empirical test in Jordan","volume":"8","year":"2014","journal-title":"Transforming Government: People, Process and 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