乐胖代购免代理版

{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,10,13]],"date-time":"2023-10-13T17:11:50Z","timestamp":1697217110295},"reference-count":103,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2015,9,21]],"date-time":"2015-09-21T00:00:00Z","timestamp":1442793600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,9,21]]},"abstract":"Purpose<\/jats:title>\u2013 The purpose of this paper is to investigate how customer power of environmental factors affects customer support (CS) engineers\u2019 personal motivations in a knowledge-sharing context. The authors examine extrinsic (i.e. organizational rewards, reputation, and reciprocity) and intrinsic motivations (i.e. knowledge self-efficacy) affecting knowledge-sharing intentions based on the social exchange theory (SET) and self-efficacy theory. Furthermore, the authors introduce the concept of the social power theory to investigate the moderating effect of customer power on the relationships between personal motivations and knowledge-sharing intentions.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>\u2013 This study collects 349 questionnaires of CS engineers from 16 countries, including the USA, China, Japan, South Korea, and Taiwan. After the data collection, the research model and hypotheses are tested using partial least squares.<\/jats:p><\/jats:sec>Findings<\/jats:title>\u2013 The empirical results show that reputation, reciprocity, and knowledge self-efficacy are significantly and positively related to knowledge-sharing intentions. Also, the results show that customer power can significantly moderate the relationships between personal motivations and knowledge-sharing intentions.<\/jats:p><\/jats:sec>Research limitations\/implications<\/jats:title>\u2013 The findings help multinational corporations employ the perception of customer power to motivate CS engineers to share knowledge. Especially, the results can help organizations increase customer added value through effective knowledge sharing.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>\u2013 The research model integrates personal motivations derived from the SET and self-efficacy theory and customer power of environmental factors. Additionally, this study is the first to investigate the moderating effect of customer power on employees\u2019 personal motivations and behavioral intentions.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ajim-02-2015-0028","type":"journal-article","created":{"date-parts":[[2015,9,16]],"date-time":"2015-09-16T14:47:03Z","timestamp":1442414823000},"page":"505-525","source":"Crossref","is-referenced-by-count":5,"title":["The effect of customer power on enterprise internal knowledge sharing: an empirical study"],"prefix":"10.1108","volume":"67","author":[{"given":"Yu-Wei","family":"Chang","sequence":"first","affiliation":[]},{"given":"Ping-Yu","family":"Hsu","sequence":"additional","affiliation":[]},{"given":"Wen-Lung","family":"Shiau","sequence":"additional","affiliation":[]},{"given":"Ronghua","family":"Yi","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020122023205585100_b1","doi-asserted-by":"crossref","unstructured":"Amayah, A.T. 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