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It investigates the shopping experiences of users of the major shopping websites of Taiwan.<\/jats:p><\/jats:sec>Findings<\/jats:title>The research results point to the following: first, customer e\u2010satisfaction will positively influence customer e\u2010loyalty directly; second, technology acceptance factors will positively influence customer e\u2010satisfaction and e\u2010loyalty directly; third, website service quality can positively influence customer e\u2010satisfaction and e\u2010loyalty directly; and fourth, specific holdup cost can positively influence customer e\u2010loyalty directly, but cannot positively influence customer e\u2010satisfaction directly.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>This paper draws on the research results for implications for shopping website management and design, then suggests some ways to enhance performance for the website shopping industry.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684520910969907","type":"journal-article","created":{"date-parts":[[2009,6,20]],"date-time":"2009-06-20T11:03:31Z","timestamp":1245495811000},"page":"458-475","source":"Crossref","is-referenced-by-count":123,"title":["Factors influencing satisfaction and loyalty in online shopping: an integrated model"],"prefix":"10.1108","volume":"33","author":[{"given":"Grace T.R.","family":"Lin","sequence":"first","affiliation":[]},{"given":"Chia\u2010Chi","family":"Sun","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031320101605400_b1","doi-asserted-by":"crossref","unstructured":"Anderson, J.C. and Gerbing, D.W. 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