{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,5,14]],"date-time":"2024-05-14T05:53:50Z","timestamp":1715666030790},"reference-count":50,"publisher":"Oxford University Press (OUP)","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,3,1]]},"abstract":"Abstract<\/jats:title>\n Objective To understand the evolving market of commercial off-the-shelf Computerized Physician Order Entry (CPOE) and Computerized Decision Support (CDS) applications and its effects on their uptake and implementation in English hospitals.<\/jats:p>\n Methods Although CPOE and CDS vendors have been quick to enter the English market, uptake has been slow and uneven. To investigate this, the authors undertook qualitative ethnography of vendors and adopters of hospital CPOE\/CDS systems in England. The authors collected data from semi-structured interviews with 11 individuals from 4 vendors, including the 2 most entrenched suppliers, and 6 adopter hospitals, and 21\u2009h of ethnographic observation of 2 user groups, and 1 vendor event. The research and analysis was informed by insights from studies of the evolution of technology fields and the emergence of generic COTS enterprise solutions.<\/jats:p>\n Results Four key themes emerged: (1) adoption of systems that had been developed outside of England, (2) vendors\u2019 configuration and customization strategies, (3) localized adopter practices vs generic systems, and (4) unrealistic adopter demands. Evidence for our over-arching finding concerning the current immaturity of the market was derived from vendors\u2019 strategies, adopters\u2019 reactions to the technology, and policy makers\u2019 incomplete insights.<\/jats:p>\n Conclusions The CPOE\/CDS market in England is still in an emergent phase. The rapid entrance of diverse products, triggered by federal policy initiatives, has resulted in premature adoption of systems that do not yet adequately meet the needs of hospitals. Vendors and adopters lacked understanding of how to design and implement generic solutions to meet diverse user needs.<\/jats:p>","DOI":"10.1093\/jamia\/ocv095","type":"journal-article","created":{"date-parts":[[2015,9,4]],"date-time":"2015-09-04T00:34:06Z","timestamp":1441326846000},"page":"349-355","source":"Crossref","is-referenced-by-count":20,"title":["The evolution of the market for commercial computerized physician order entry and computerized decision support systems for prescribing"],"prefix":"10.1093","volume":"23","author":[{"given":"Hajar","family":"Mozaffar","sequence":"first","affiliation":[{"name":"Centre for Medical informatics, Usher Institute of Population Health Sciences and Informatics, The University of Edinburgh, Edinburgh, UK"}]},{"given":"Robin","family":"Williams","sequence":"additional","affiliation":[{"name":"Institute for the Study of Science, Technology and Innovation, The University of Edinburgh, Edinburgh, UK"}]},{"given":"Kathrin","family":"Cresswell","sequence":"additional","affiliation":[{"name":"Centre for Medical informatics, Usher Institute of Population Health Sciences and Informatics, The University of Edinburgh, Edinburgh, UK"}]},{"given":"Zoe","family":"Morrison","sequence":"additional","affiliation":[{"name":"Business School, University of Aberdeen, Aberdeen, UK"}]},{"given":"David W.","family":"Bates","sequence":"additional","affiliation":[{"name":"Center for Patient Safety Research and Practice, Brigham and Women\u2019s Hospital and Harvard Medical School, Boston, USA"}]},{"given":"Aziz","family":"Sheikh","sequence":"additional","affiliation":[{"name":"Centre for Medical informatics, Usher Institute of Population Health Sciences and Informatics, The University of Edinburgh, Edinburgh, UK"},{"name":"Center for Patient Safety Research and Practice, Brigham and Women\u2019s Hospital and Harvard Medical School, Boston, USA"}]}],"member":"286","published-online":{"date-parts":[[2015,9,2]]},"reference":[{"key":"2020110613024174800_ocv095-B1","doi-asserted-by":"crossref","first-page":"1311","DOI":"10.1001\/jama.280.15.1311","article-title":"Effect of computerized physician order entry and a team intervention on prevention of serious medication errors","volume":"280","author":"Bates","year":"1998","journal-title":"JAMA."},{"key":"2020110613024174800_ocv095-B2","doi-asserted-by":"crossref","first-page":"404","DOI":"10.1377\/hlthaff.28.2.404","article-title":"Implementation of computerized physician order entry in seven countries","volume":"28","author":"Aarts","year":"2009","journal-title":"Health Aff."},{"key":"2020110613024174800_ocv095-B3","doi-asserted-by":"crossref","first-page":"e92516","DOI":"10.1371\/journal.pone.0092516","article-title":"Product diversity and spectrum of choice in hospital ePrescribing systems in England","volume":"9","author":"Mozaffar","year":"2014","journal-title":"PloS ONE."},{"issue":"1","key":"2020110613024174800_ocv095-B4","doi-asserted-by":"crossref","DOI":"10.1371\/journal.pone.0053369","article-title":"Investing and learning lessons from early experiences of implementing ePrescribing Systems into NHS Hospitals: A Questionnaire Study","volume":"8","author":"Cresswell","year":"2013","journal-title":"PLoS ONE."},{"key":"2020110613024174800_ocv095-B5","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1136\/qshc.2006.018192","article-title":"Improving general practice computer systems for patient safety: qualitative study of key stakeholders","volume":"16","author":"Avery","year":"2007","journal-title":"Qual Saf Health Care."},{"key":"2020110613024174800_ocv095-B6","doi-asserted-by":"crossref","first-page":"1171","DOI":"10.1136\/bmj.328.7449.1171","article-title":"Prescribing safety features of general practice computer systems: evaluation using simulated test cases","volume":"328","author":"Fernando","year":"2004","journal-title":"BMJ."},{"key":"2020110613024174800_ocv095-B7","first-page":"343","article-title":"Implementation and adoption of nationwide electronic health records in secondary care in England: final qualitative results from prospective national evaluation in \u201cearly adopter\u201d hospitals","author":"Sheikh","year":"2011","journal-title":"BMJ."},{"key":"2020110613024174800_ocv095-B8","doi-asserted-by":"crossref","first-page":"434","DOI":"10.1258\/jrsm.2011.11k039","article-title":"The rise and fall of England's National Programme for IT","volume":"104","author":"Robertson","year":"2011","journal-title":"JRSM."},{"key":"2020110613024174800_ocv095-B9","doi-asserted-by":"crossref","first-page":"202","DOI":"10.1057\/palgrave.jit.2000104","article-title":"The biggest computer programme in the world ever! How's it going?","volume":"22","author":"Brennan","year":"2007","journal-title":"J Inform Technol"},{"key":"2020110613024174800_ocv095-B10","doi-asserted-by":"crossref","first-page":"893","DOI":"10.1001\/archinte.163.8.893","article-title":"Linking laboratory and pharmacy: opportunities for reducing errors and improving care","volume":"163","author":"Schiff","year":"2003","journal-title":"Arch Intern Med."},{"key":"2020110613024174800_ocv095-B11","doi-asserted-by":"crossref","first-page":"e1001164","DOI":"10.1371\/journal.pmed.1001164","article-title":"Effects of two commercial electronic prescribing systems on prescribing error rates in hospital in-patients: a before and after study","volume":"9","author":"Westbrook","year":"2012","journal-title":"PLoS Med."},{"issue":"2","key":"2020110613024174800_ocv095-B12","doi-asserted-by":"crossref","first-page":"129","DOI":"10.1016\/j.infoandorg.2009.01.001","article-title":"The sociology of a market analysis tool: how industry analysts sort vendors and organize markets","volume":"4","author":"Pollock","year":"2009","journal-title":"Inform Organ"},{"key":"2020110613024174800_ocv095-B13","doi-asserted-by":"crossref","DOI":"10.4324\/9780203891940","volume-title":"Software and Organizations","author":"Pollock","year":"2008"},{"key":"2020110613024174800_ocv095-B14","doi-asserted-by":"crossref","first-page":"451","DOI":"10.1007\/s11606-008-0504-5","article-title":"The effect of computerized physician order entry with clinical decision support on the rates of adverse drug events: a systematic review","volume":"23","author":"Wolfstadt","year":"2008","journal-title":"J Gen Intern Med"},{"key":"2020110613024174800_ocv095-B15","first-page":"523","article-title":"Ten commandments for effective clinical decision support: making the practice of evidence-based medicine a reality","volume-title":"JAMIA","author":"Bates","year":"2003"},{"key":"2020110613024174800_ocv095-B16","article-title":"eHealth: redefining health care in the light of technology, in Information Technology in the Service Economy : Challenges and Possibilities for the 21st Century","author":"Flynn","year":"2008"},{"key":"2020110613024174800_ocv095-B17","article-title":"Patterns of industrial innovation","volume":"64","author":"Abernathy","year":"1978","journal-title":"Technol Rev"},{"key":"2020110613024174800_ocv095-B18","doi-asserted-by":"crossref","first-page":"553","DOI":"10.2307\/25148655","article-title":"Innovating mindfully with information technology","volume":"28","author":"Swanson","year":"2004","journal-title":"MIS Quart"},{"key":"2020110613024174800_ocv095-B19","article-title":"Technology and industry evolution","author":"Agarwal","year":"2008","journal-title":"MIS The Handbook of Technology and Innovation Management"},{"key":"2020110613024174800_ocv095-B20","doi-asserted-by":"crossref","first-page":"458","DOI":"10.1287\/orsc.8.5.458","article-title":"The organizing vision in information systems innovation","volume":"8","author":"Swanson","year":"1997","journal-title":"Organ Sci."},{"key":"2020110613024174800_ocv095-B21","doi-asserted-by":"crossref","DOI":"10.1093\/acprof:oso\/9780198289043.001.0001","volume-title":"Expertise and Innovation: Information Technology Strategies in the Financial Services Sector","author":"Fincham","year":"1995"},{"key":"2020110613024174800_ocv095-B22","doi-asserted-by":"crossref","first-page":"33","DOI":"10.1258\/shorts.2010.010040","article-title":"Planned implementations of ePrescribing systems in NHS hospitals in England: a questionnaire study","volume":"1","author":"Crowe","year":"2010","journal-title":"JRSM Short Reports."},{"key":"2020110613024174800_ocv095-B23","volume-title":"Qualitative Research Methods","author":"Liamputtong","year":"2009","edition":"3rd edn"},{"key":"2020110613024174800_ocv095-B24","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1186\/1741-7015-9-45","article-title":"Studying technology use as social practice: the untapped potential of ethnography","volume":"9","author":"Greenhalgh","year":"2011","journal-title":"BMC Med."},{"key":"2020110613024174800_ocv095-B25","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1136\/bmj.320.7226.50","article-title":"Qualitative research in health care: assessing quality in qualitative research","volume":"320","author":"Mays","year":"2000","journal-title":"BMJ."},{"key":"2020110613024174800_ocv095-B26","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1177\/1525822X05279903","article-title":"How many interviews are enough? An experiment with data saturation and variability","volume":"18","author":"Guest","year":"2006","journal-title":"Field Methods."},{"key":"2020110613024174800_ocv095-B27","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1191\/1478088706qp063oa","article-title":"Using thematic analysis in psychology","volume":"3","author":"Braun","year":"2006","journal-title":"Qual Res Psychol."},{"issue":"Pt 2","key":"2020110613024174800_ocv095-B28","first-page":"999","article-title":"A tale of two hospitals: a sociotechnical appraisal of the introduction of computerized physician order entry in two Dutch hospitals","volume":"107","author":"Aarts","year":"2004","journal-title":"Stud Health Technol Inform."},{"issue":"7339","key":"2020110613024174800_ocv095-B29","first-page":"735","article-title":"Physician assistants. American idea of physician assistants can be anglicised","volume":"324","author":"Fenn","year":"2002","journal-title":"BMJ\n ."},{"key":"2020110613024174800_ocv095-B30","article-title":"\u2018Heroic\u2019 staff can\u2019t hide flaws","author":"Anon","journal-title":"Computer Weekly"},{"key":"2020110613024174800_ocv095-B31","volume-title":"The NHS\u2019s National Programme for Information Technology (NPfIT) A Dossier of Concerns","author":"Anderson","year":"2010"},{"key":"2020110613024174800_ocv095-B32","doi-asserted-by":"crossref","first-page":"620","DOI":"10.1126\/science.183.4125.620","article-title":"Innovation in industry and the diffusion of technology","volume":"183","author":"Utterback","year":"1974","journal-title":"Science\n ."},{"key":"2020110613024174800_ocv095-B33","first-page":"29","article-title":"Medication-related clinical decision support in computerized provider order entry systems: a review","volume":"14","author":"Kuperman","year":"2007","journal-title":"JAMIA."},{"key":"2020110613024174800_ocv095-B34","doi-asserted-by":"crossref","first-page":"31","DOI":"10.7326\/0003-4819-139-1-200307010-00010","article-title":"Computer physician order entry: benefits, costs, and issues","volume":"139","author":"Kuperman","year":"2003","journal-title":"Ann Intern Med\n ."},{"key":"2020110613024174800_ocv095-B35","first-page":"229","article-title":"A consensus statement on considerations for a successful CPOE implementation","volume":"10","author":"Ash","year":"2003","journal-title":"JAMIA\n ."},{"key":"2020110613024174800_ocv095-B36","first-page":"509","article-title":"Patient safety and computerized medication ordering at Brigham and Women's Hospital","volume":"27","author":"Kuperman","year":"2001","journal-title":"Jt Comm J Qual Patient Saf\n ."},{"key":"2020110613024174800_ocv095-B37","first-page":"482","article-title":"Characteristics and consequences of drug allergy alert overrides in a computerized physician order entry system","volume":"11","author":"Hsieh","year":"2004","journal-title":"JAMIA\n ."},{"key":"2020110613024174800_ocv095-B38","first-page":"369","article-title":"Using Commercial Knowledge Bases for Clinical Decision Support Opportunities, Hurdles, and Recommendations","volume":"13","author":"Kuperman","year":"2006","journal-title":"JAMIA."},{"key":"2020110613024174800_ocv095-B39","first-page":"5","article-title":"Improving acceptance of computerized prescribing alerts in ambulatory care","volume":"13","author":"Shah","year":"2006","journal-title":"JAMIA."},{"key":"2020110613024174800_ocv095-B40","doi-asserted-by":"crossref","first-page":"8","DOI":"10.1016\/S0140-6736(14)61099-0","article-title":"Adoption of electronic health records in UK hospitals: lessons from the USA","volume":"384","author":"Sheikh","year":"2014","journal-title":"Lancet."},{"key":"2020110613024174800_ocv095-B41","doi-asserted-by":"crossref","first-page":"737","DOI":"10.1016\/j.indmarman.2010.02.012","article-title":"Basking in reflected glory: using customer reference relationships to build reputation in industrial markets","volume":"39","author":"Helm","year":"2010","journal-title":"Ind Market Manag\n ."},{"key":"2020110613024174800_ocv095-B42","doi-asserted-by":"crossref","first-page":"975","DOI":"10.1016\/j.indmarman.2010.06.017","article-title":"Practices and functions of customer reference marketing\u2014Leveraging customer references as marketing assets","volume":"39","author":"Jalkala","year":"2010","journal-title":"Ind Market Manag."},{"key":"2020110613024174800_ocv095-B43","doi-asserted-by":"crossref","first-page":"611","DOI":"10.1287\/mnsc.47.5.611.10482","article-title":"Demand heterogeneity and technology evolution: implications for product and process innovation","volume":"47","author":"Adner","year":"2001","journal-title":"Manag Sci."},{"key":"2020110613024174800_ocv095-B44","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1016\/0048-7333(85)90007-1","article-title":"The interaction of design hierarchies and market concepts in technological evolution","volume":"14","author":"Clark","year":"1985","journal-title":"Res Policy\n ."},{"key":"2020110613024174800_ocv095-B45","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1145\/332051.332070","article-title":"Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?","volume":"43","author":"Soh","year":"2000","journal-title":"Commun ACM"},{"key":"2020110613024174800_ocv095-B46","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1016\/j.jsis.2005.04.004","article-title":"Global\u2013local negotiations for implementing configurable packages: the power of initial organizational decisions","volume":"14","author":"Pozzebon","year":"2005","journal-title":"J Strategic Inform Syst."},{"key":"2020110613024174800_ocv095-B47","volume-title":"Mission Critical: Realizing the Promise of Enterprise Systems","author":"Davenport","year":"2000"},{"key":"2020110613024174800_ocv095-B48","doi-asserted-by":"crossref","first-page":"217","DOI":"10.1089\/tmj.2010.0111","article-title":"Electronic prescriptions are slowly spreading in the European Union","volume":"7","author":"M\u00e4kinen","year":"2011","journal-title":"Telemed J E Health\n ."},{"key":"2020110613024174800_ocv095-B49","volume-title":"Electronic Prescribing in the United Kingdom and in the Netherlands","author":"Van Dijk","year":"2011"},{"key":"2020110613024174800_ocv095-B50","doi-asserted-by":"crossref","first-page":"w457","DOI":"10.1377\/hlthaff.25.w457","article-title":"US health system performance: a national scorecard","volume":"25","author":"Schoen","year":"2006","journal-title":"Health Aff."}],"container-title":["Journal of the American Medical Informatics Association"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/academic.oup.com\/jamia\/article-pdf\/23\/2\/349\/34147587\/ocv095.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"http:\/\/academic.oup.com\/jamia\/article-pdf\/23\/2\/349\/34147587\/ocv095.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,11,6]],"date-time":"2020-11-06T18:55:40Z","timestamp":1604688940000},"score":1,"resource":{"primary":{"URL":"https:\/\/academic.oup.com\/jamia\/article\/23\/2\/349\/2572419"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,9,2]]},"references-count":50,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2015,9,2]]},"published-print":{"date-parts":[[2016,3,1]]}},"URL":"https:\/\/doi.org\/10.1093\/jamia\/ocv095","relation":{},"ISSN":["1527-974X","1067-5027"],"issn-type":[{"value":"1527-974X","type":"electronic"},{"value":"1067-5027","type":"print"}],"subject":[],"published-other":{"date-parts":[[2016,3]]},"published":{"date-parts":[[2015,9,2]]}}}