{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,7,9]],"date-time":"2024-07-09T14:52:57Z","timestamp":1720536777847},"reference-count":111,"publisher":"Elsevier BV","issue":"1","license":[{"start":{"date-parts":[[2018,2,1]],"date-time":"2018-02-01T00:00:00Z","timestamp":1517443200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":["elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["International Journal of Information Management"],"published-print":{"date-parts":[[2018,2]]},"DOI":"10.1016\/j.ijinfomgt.2017.10.009","type":"journal-article","created":{"date-parts":[[2017,11,8]],"date-time":"2017-11-08T13:34:36Z","timestamp":1510148076000},"page":"301-310","update-policy":"http:\/\/dx.doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":28,"title":["Misreading of consumer dissatisfaction in online product reviews: Writing style as a cause for bias"],"prefix":"10.1016","volume":"38","author":[{"given":"Michael","family":"Antioco","sequence":"first","affiliation":[]},{"given":"Kristof","family":"Coussement","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0005","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1080\/02672571003719088","article-title":"Analysis of the role of complaint management in the context of relationship marketing","volume":"27","author":"Alvarez","year":"2011","journal-title":"Journal of Marketing Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0010","doi-asserted-by":"crossref","first-page":"718","DOI":"10.1037\/a0029395","article-title":"A status-enhancement account of overconfidence","volume":"103","author":"Anderson","year":"2012","journal-title":"Journal of Personality and Social Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0015","doi-asserted-by":"crossref","first-page":"528","DOI":"10.1111\/j.1540-5885.2008.00320.x","article-title":"Reducing ongoing product design decision-making bias","volume":"25","author":"Antioco","year":"2008","journal-title":"Journal of Product Innovation Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0020","series-title":"Consumer behavior and marketing action","author":"Assael","year":"1995"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0025","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1007\/s10660-010-9072-y","article-title":"Gender differences in consumer perceptions of online consumer reviews","volume":"11","author":"Bae","year":"2011","journal-title":"Electronic Commerce Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0030","doi-asserted-by":"crossref","first-page":"99","DOI":"10.2753\/JEC1086-4415170204","article-title":"Helpfulness of online consumer reviews: reader's objectives and review cues","volume":"17","author":"Baek","year":"2013","journal-title":"International Journal of Electronic Commerce"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0035","doi-asserted-by":"crossref","first-page":"915","DOI":"10.1037\/0022-3514.71.5.915","article-title":"The forgotten variable in conformity research: impact of task importance on social influence","volume":"71","author":"Baron","year":"1996","journal-title":"Journal of Personality and Social Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0040","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1207\/S15327663JCP1102_04","article-title":"Values, susceptibility to normative influence, and attribute importance weights: a nomological analysis","volume":"11","author":"Batra","year":"2001","journal-title":"Journal of Consumer Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0045","doi-asserted-by":"crossref","first-page":"192","DOI":"10.1509\/jmr.10.0353","article-title":"What makes online content viral?","volume":"49","author":"Berger","year":"2012","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0050","doi-asserted-by":"crossref","first-page":"677","DOI":"10.1080\/00224540903366800","article-title":"Culture and individuation: the role of norms and self-construals","volume":"149","author":"Boucher","year":"2009","journal-title":"Journal of Social Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0055","doi-asserted-by":"crossref","DOI":"10.1016\/0377-2217(94)00355-G","article-title":"Information theory as a unifying statistical approach for use in marketing research","volume":"84","author":"Brockett","year":"1995","journal-title":"European Journal of Operational Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0060","series-title":"Advances in consumer research: association for consumer research","first-page":"173","article-title":"Decision biases in evaluating ambiguous information","author":"Brown","year":"1997"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0065","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1111\/1467-9280.01419","article-title":"The secret life of pronouns: flexibility in writing style and physical health","volume":"14","author":"Campbell","year":"2003","journal-title":"Psychological Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0070","doi-asserted-by":"crossref","first-page":"631","DOI":"10.1108\/09600030710825694","article-title":"Behavioral supply management: a taxonomy of judgment and decision-making biases","volume":"37","author":"Carter","year":"2007","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0075","doi-asserted-by":"crossref","first-page":"477","DOI":"10.1287\/mnsc.1070.0810","article-title":"Online consumer review: word-of-mouth as a news element of marketing communication mix","volume":"54","author":"Chen","year":"2008","journal-title":"Management Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0080","doi-asserted-by":"crossref","first-page":"116","DOI":"10.1509\/jm.09.0034","article-title":"When do third-party product reviews affect firm Value and what can firms do?: The case of media critics and professional movie reviews","volume":"76","author":"Chen","year":"2012","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0085","doi-asserted-by":"crossref","first-page":"345","DOI":"10.1509\/jmkr.43.3.345","article-title":"The effect of word of mouth on sales: online book reviews","volume":"43","author":"Chevalier","year":"2006","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0090","doi-asserted-by":"crossref","first-page":"944","DOI":"10.1287\/mksc.1100.0572","article-title":"The effects of online user reviews on movie box office performance: accounting for sequential rollout and aggregation across local markets","volume":"29","author":"Chintagunta","year":"2010","journal-title":"Marketing Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0095","series-title":"Social communication: frontiers of social psychology.","first-page":"343","article-title":"The psychological function of function words","author":"Chung","year":"2007"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0100","doi-asserted-by":"crossref","first-page":"687","DOI":"10.1111\/j.0956-7976.2004.00741.x","article-title":"Linguistic markers of psychological changesurrounding september 11, 2001","volume":"15","author":"Cohn","year":"2004","journal-title":"Psychological Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0105","series-title":"New products: the key factors in success","author":"Cooper","year":"2011"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0110","doi-asserted-by":"crossref","first-page":"213","DOI":"10.1111\/j.1540-5885.2008.00296.x","article-title":"Perspective: the Stage-Gate\u00ae idea-to-launch process\u2014update, what's new, and NexGen systems","volume":"25","author":"Cooper","year":"2008","journal-title":"Journal of Product Innovation Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0115","doi-asserted-by":"crossref","first-page":"164","DOI":"10.1016\/j.im.2008.01.005","article-title":"Integrating the voice of customers through call center emails into a decision support system for chum prediction","volume":"45","author":"Coussement","year":"2008","journal-title":"Information & Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0120","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1016\/j.dss.2015.07.006","article-title":"A Bayesian approach for incorporating expert opinions into decision support systems: a case study of online consumer-satisfaction detection","volume":"79","author":"Coussement","year":"2015","journal-title":"Decision Support Systems"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0125","doi-asserted-by":"crossref","first-page":"443","DOI":"10.1177\/0265407502019004047","article-title":"Characteristics and consequences of interpersonal complaints associated with perceived face threat","volume":"19","author":"Cupach","year":"2002","journal-title":"Journal of Social and Personal Relationships"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0130","series-title":"Descartes' error: emotion, reason, and the human brain","author":"Dam\u00e1sio","year":"1994"},{"issue":"127\u2013142","key":"10.1016\/j.ijinfomgt.2017.10.009_bib0135","first-page":"2","article-title":"Driving through the fog: managing at the edge","volume":"37","author":"Day","year":"2004","journal-title":"Long Range Planning"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0140","doi-asserted-by":"crossref","first-page":"553","DOI":"10.1108\/IJOTB-01-04-1998-B007","article-title":"Managerial influences in public administration","volume":"1","author":"Edwards","year":"1998","journal-title":"International Journal of Organization Theory & Behavior"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0145","series-title":"Social cognition","author":"Fiske","year":"1991"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0150","doi-asserted-by":"crossref","first-page":"1414","DOI":"10.1080\/02699930601109531","article-title":"Children's narratives and well-being","volume":"21","author":"Fivush","year":"2007","journal-title":"Cognition & Emotion"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0155","doi-asserted-by":"crossref","first-page":"587","DOI":"10.1007\/BF03395373","article-title":"Reducing people's judgment bias about their level of knowledge","volume":"50","author":"Flannely","year":"2000","journal-title":"The Psychological Record"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0160","doi-asserted-by":"crossref","first-page":"517","DOI":"10.1146\/annurev.soc.24.1.517","article-title":"Narrative analysis-Or why (and how) sociologists should be interested in narrative","volume":"24","author":"Franzosi","year":"1998","journal-title":"Annual Review of Sociology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0165","doi-asserted-by":"crossref","first-page":"499","DOI":"10.1002\/asi.1081","article-title":"Evaluating Internet resources, identity, affiliation, and cognitive authority in a network world","volume":"52","author":"Fritch","year":"2001","journal-title":"Journal of the American Society for Information Science and Technology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0170","doi-asserted-by":"crossref","first-page":"1498","DOI":"10.1109\/TKDE.2010.188","article-title":"Estimating the helpfulness and economic impact of product reviews: mining text and reviewer characteristics","volume":"23","author":"Ghose","year":"2011","journal-title":"IEEE Transactions on Knowledge & Data Engineering"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0175","doi-asserted-by":"crossref","first-page":"545","DOI":"10.1287\/mksc.1040.0071","article-title":"Using online conversations to study word-of-mouth communication","volume":"23","author":"Godes","year":"2004","journal-title":"Marketing Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0180","doi-asserted-by":"crossref","first-page":"415","DOI":"10.1007\/s11002-005-5902-4","article-title":"The Firm's management of social interactions","volume":"16","author":"Godes","year":"2005","journal-title":"Marketing Letters"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0185","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1111\/j.1460-2466.2006.00020.x","article-title":"News media's relationship with stereotyping: the linguistic intergroup bias in response to crime news","volume":"56","author":"Gorham","year":"2006","journal-title":"Journal of Communication"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0190","first-page":"96","article-title":"How customers can rally your troops","volume":"89","author":"Grant","year":"2011","journal-title":"Harvard Business Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0195","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1007\/s10608-006-9045-6","article-title":"Cognitive-behavioral models of emotional writing: a validation study","volume":"30","author":"Guastella","year":"2006","journal-title":"Cognitive Therapy & Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0200","doi-asserted-by":"crossref","first-page":"718","DOI":"10.1287\/mksc.1060.0221","article-title":"Customer metrics and their impact on financial performance","volume":"25","author":"Gupta","year":"2006","journal-title":"Marketing Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0205","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1348\/000711006X126600","article-title":"Computing inter-rater reliability and its variance in the presence of high agreement","volume":"61","author":"Gwet","year":"2008","journal-title":"British Journal of Mathematical and Statistical Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0210","series-title":"Handbook of inter-rater reliability: the definitive guide to measuring the extent of agreement among multiple raters: advanced analytics","author":"Gwet","year":"2010"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0215","doi-asserted-by":"crossref","first-page":"1242","DOI":"10.1016\/j.jbusres.2014.11.004","article-title":"How consumer reviews persuade through narratives","volume":"68","author":"Hamby","year":"2015","journal-title":"Journal of Business Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0220","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1016\/j.jwb.2012.06.011","article-title":"Language competencies, policies and practices in multinational corporations: a comprehensive review and comparison of Anglophone, Asian, Continental European and Nordic MNCs","volume":"48","author":"Harzing","year":"2013","journal-title":"Journal of World Business"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0225","doi-asserted-by":"crossref","first-page":"202","DOI":"10.1002\/bdm.689","article-title":"Emotion and reason in everyday risk perception","volume":"24","author":"Hogarth","year":"2011","journal-title":"Journal of Behavioral Decision Making"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0230","doi-asserted-by":"crossref","first-page":"433","DOI":"10.1002\/asi.21245","article-title":"Doctors' online information needs, cognitive search strategies, and judgments of information quality and cognitive authority: how predictive judgments introduce bias into cognitive search models","volume":"61","author":"Hughes","year":"2010","journal-title":"Journal of the American Society for Information Science and Technology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0235","doi-asserted-by":"crossref","first-page":"496","DOI":"10.1016\/j.ijinfomgt.2012.12.004","article-title":"Roles of alternative and self-oriented perspectives in the context of the continued use of social network sites","volume":"33","author":"Kang","year":"2013","journal-title":"International Journal of Information Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0240","series-title":"Strategic brand management: pearson publishing","first-page":"275","author":"Keller","year":"2011"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0245","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1016\/j.ijinfomgt.2011.09.001","article-title":"Satisfaction and post-purchase intentions with service recovery of online shopping websites: perspectives on perceived justice and emotions","volume":"32","author":"Kuo","year":"2012","journal-title":"International Journal of Information Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0250","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1207\/S15327663JCP1101_5","article-title":"Consumers responses to negative word-of-mouth communication: an attribution theory perspective","volume":"11","author":"Laczniak","year":"2001","journal-title":"Journal of Consumer Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0255","doi-asserted-by":"crossref","first-page":"456","DOI":"10.1287\/isre.1070.0154","article-title":"Self-selection and information role of online product reviews","volume":"19","author":"Li","year":"2008","journal-title":"Information Systems Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0260","first-page":"625","article-title":"Eager vigilance in consumer response to negative information: the role of regulatory focus and information ambiguity","volume":"9","author":"Li","year":"2011","journal-title":"Advances in Consumer Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0265","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1509\/jmkg.70.3.74","article-title":"Word of mouth for movies: its dynamics and impact on box office revenue","volume":"70","author":"Liu","year":"2006","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0270","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1509\/jm.11.0560","article-title":"More than words: the influence of affective content and linguistic style matches in online reviews on conversation rates","volume":"77","author":"Ludwig","year":"2013","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0275","doi-asserted-by":"crossref","first-page":"114","DOI":"10.1037\/0022-0663.86.1.114","article-title":"Highly confident but wrong \u2013 Gender differences and similarities in confidence judgments","volume":"86","author":"Lundeberg","year":"1994","journal-title":"Journal of Educational Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0280","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1509\/jmkg.70.4.1","article-title":"Corporate social responsibility, customer satisfaction and market value","volume":"70","author":"Luo","year":"2006","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0285","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1509\/jmkg.72.4.29","article-title":"Satisfaction, complaint: and the stock value gap","volume":"72","author":"Luo","year":"2008","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0290","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1509\/jmkg.71.3.75","article-title":"Consumer negative voice and firm-idiosyncratic stock returns","volume":"71","author":"Luo","year":"2007","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0295","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1287\/mksc.1080.0389","article-title":"Quantifying the long-term impact of negative word of mouth on cash flows and stock prices","volume":"28","author":"Luo","year":"2009","journal-title":"Marketing Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0300","doi-asserted-by":"crossref","first-page":"1377","DOI":"10.1108\/00251740610715704","article-title":"Beyond english: transnational corporations and the strategic management of language in a complex multilingual business environment","volume":"44","author":"Maclean","year":"2006","journal-title":"Management Decision"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0305","doi-asserted-by":"crossref","first-page":"47","DOI":"10.2307\/3152012","article-title":"Market intelligence dissemination across functional boundaries","volume":"33","author":"Maltz","year":"1996","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0310","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/h0036031","article-title":"Social and personal bases for individuation","volume":"29","author":"Maslach","year":"1974","journal-title":"Journal of Personality and Social Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0315","doi-asserted-by":"crossref","first-page":"631","DOI":"10.5465\/amle.2010.0069","article-title":"Aligning or inflating your leadership self-image? A longitudinal study of responses to peer feedback in MBA teams","volume":"11","author":"Mayo","year":"2012","journal-title":"Academy of Management Learning & Education"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0320","doi-asserted-by":"crossref","first-page":"862","DOI":"10.1037\/0022-3514.90.5.862","article-title":"Personality in its natural habitat: manifestations and implicit folk theories of personality in daily life","volume":"90","author":"Mehl","year":"2006","journal-title":"Journal of Personality and Social Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0325","doi-asserted-by":"crossref","first-page":"45","DOI":"10.2307\/1252100","article-title":"Consumers' processing of persuasive advertisements: an integrative framework of persuasion theories","volume":"63","author":"Meyers-Levy","year":"1999","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0330","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1086\/209305","article-title":"A meaning-based model of advertising experiences","volume":"19","author":"Mick","year":"1992","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0335","doi-asserted-by":"crossref","first-page":"372","DOI":"10.1287\/mksc.1110.0662","article-title":"Online product opinions: incidence, evaluation and evolution","volume":"31","author":"Moe","year":"2012","journal-title":"Marketing Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0340","doi-asserted-by":"crossref","first-page":"444","DOI":"10.1509\/jmkr.48.3.444","article-title":"The value of social dynamics in online product ratings forums","volume":"48","author":"Moe","year":"2011","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0345","doi-asserted-by":"crossref","first-page":"666","DOI":"10.1080\/02724980343000440","article-title":"Belief bias and figural bias in syllogistic reasoning","volume":"57","author":"Morley","year":"2004","journal-title":"Quarterly Journal of Experimental Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0350","first-page":"42","article-title":"Decisions and desire","volume":"84","author":"Morse","year":"2006","journal-title":"Harvard Business Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0355","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1023\/A:1007937327719","article-title":"Why consumers don't always accurately predict their own future behavior","volume":"8","author":"Morwitz","year":"1997","journal-title":"Marketing Letters"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0360","doi-asserted-by":"crossref","first-page":"665","DOI":"10.1177\/0146167203029005010","article-title":"Lying words: predicting deception from linguistic styles","volume":"29","author":"Newman","year":"2003","journal-title":"Personality and Social Psychology Bulletin"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0365","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1080\/01638530802073712","article-title":"Gender differences in language use: an analysis of 14,000 text samples","volume":"45","author":"Newman","year":"2008","journal-title":"Discourse Processes"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0370","doi-asserted-by":"crossref","first-page":"495","DOI":"10.1086\/209131","article-title":"Response determinants in satisfaction judgments","volume":"14","author":"Oliver","year":"1988","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0375","doi-asserted-by":"crossref","first-page":"282","DOI":"10.1016\/j.ijinfomgt.2011.11.003","article-title":"Dynamic data maintenance for quality data, quality research","volume":"32","author":"Ozmen-Ertekin","year":"2012","journal-title":"International Journal of Information Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0380","series-title":"Linguistic Inquiry and Word Count: LIWC 2001","author":"Pennebaker","year":"2001"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0385","doi-asserted-by":"crossref","first-page":"547","DOI":"10.1146\/annurev.psych.54.101601.145041","article-title":"Psychological aspects of natural language use: our words our Selves","volume":"54","author":"Pennebaker","year":"2003","journal-title":"Annual Review of Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0390","series-title":"The development and psychometric properties of LIWC2007","author":"Pennebaker","year":"2007"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0395","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1146\/annurev.psych.56.091103.070234","article-title":"Emotion and cognition: insights from studies of the human amygdala","volume":"57","author":"Phelps","year":"2006","journal-title":"Annual Review of Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0400","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1146\/annurev.ps.35.020184.001035","article-title":"Judgment and decision: theory and application","volume":"35","author":"Pitz","year":"1984","journal-title":"Annual Review of Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0405","doi-asserted-by":"crossref","first-page":"136","DOI":"10.2307\/41166157","article-title":"Lessons from Everest: the interaction of cognitive bias, psychological safety: and system complexity","volume":"45","author":"Roberto","year":"2002","journal-title":"California Management Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0410","doi-asserted-by":"crossref","first-page":"2","DOI":"10.2501\/IJMR-2013-046","article-title":"Making sense of online consumer reviews: a methodology","volume":"55","author":"Robson","year":"2013","journal-title":"International Journal of Market Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0415","first-page":"7","article-title":"Managing overconfidence","volume":"33","author":"Russo","year":"1992","journal-title":"Sloan Management Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0420","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1509\/jmkg.68.1.109.24030","article-title":"Return on marketing: using customer equity to focus marketing strategy","volume":"68","author":"Rust","year":"2004","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0425","doi-asserted-by":"crossref","first-page":"234","DOI":"10.1002\/cb.1372","article-title":"Perceived helpfulness of online consumer reviews: the role of message content and style","volume":"11","author":"Schindler","year":"2012","journal-title":"Journal of Consumer Behaviour"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0430","doi-asserted-by":"crossref","first-page":"9","DOI":"10.2307\/41165732","article-title":"A pyramid of decision approaches","volume":"36","author":"Schoemaker","year":"1993","journal-title":"California Management Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0435","doi-asserted-by":"crossref","first-page":"926","DOI":"10.1080\/02699931.2010.512123","article-title":"Experimental manipulations of perspective taking and perspective switching in expressive writing","volume":"25","author":"Seih","year":"2011","journal-title":"Cognition & Emotion"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0440","doi-asserted-by":"crossref","first-page":"217","DOI":"10.2308\/accr.1999.74.2.217","article-title":"The effect of experience on the use of irrelevant evidence in auditor judgment","volume":"74","author":"Shelton","year":"1999","journal-title":"The Accounting Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0445","doi-asserted-by":"crossref","first-page":"660","DOI":"10.1111\/j.1467-9280.2006.01762.x","article-title":"How do I love thee: let me count the words: the social effects of expressive writing","volume":"17","author":"Slatcher","year":"2006","journal-title":"Psychological Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0450","first-page":"345","article-title":"Measuring and modeling truth","volume":"49","author":"Smith","year":"2012","journal-title":"American Philosophical Quarterly"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0455","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1037\/h0036128","article-title":"Opponent-process theory of motivation .1: temporal dynamics of affect","volume":"81","author":"Solomon","year":"1974","journal-title":"Psychological Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0460","doi-asserted-by":"crossref","first-page":"702","DOI":"10.1287\/mksc.1110.0642","article-title":"A dynamic model of the effect of online communications on firm sales","volume":"30","author":"Sonnier","year":"2011","journal-title":"Marketing Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0465","doi-asserted-by":"crossref","first-page":"491","DOI":"10.1086\/209413","article-title":"Analysis and interpretation of qualitative data in consumer research","volume":"21","author":"Spiggle","year":"1994","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0470","doi-asserted-by":"crossref","first-page":"2","DOI":"10.2307\/1251799","article-title":"Market-based assets and shareholder value: a framework for analysis","volume":"62","author":"Srivastava","year":"1998","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0475","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1509\/jmkr.47.2.199","article-title":"Socially desirable response tendencies in survey research","volume":"47","author":"Steenkamp","year":"2010","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0480","doi-asserted-by":"crossref","first-page":"696","DOI":"10.1287\/mnsc.1110.1458","article-title":"How does the variance of product ratings matter?","volume":"58","author":"Sun","year":"2012","journal-title":"Management Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0485","doi-asserted-by":"crossref","first-page":"825","DOI":"10.1007\/s11002-012-9191-4","article-title":"How consumers use product reviews in the purchase decision process","volume":"23","author":"Sungha","year":"2012","journal-title":"Marketing Letters"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0490","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1177\/0261927X09351676","article-title":"The psychological meaning of words: LIWC and computerized text analysis methods","volume":"29","author":"Tausczik","year":"2010","journal-title":"Journal of Language and Social Psychology"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0495","first-page":"90","article-title":"How to avoid catastrophe","volume":"89","author":"Tinsley","year":"2011","journal-title":"Harvard Business Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0500","doi-asserted-by":"crossref","first-page":"198","DOI":"10.1287\/mksc.1110.0682","article-title":"Does chatter really matter? Dynamics of user-generated content and stock performance","volume":"31","author":"Tirunillai","year":"2012","journal-title":"Marketing Science"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0505","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.ijinfomgt.2012.04.003","article-title":"The fitness of product information: evidence from online recommendations","volume":"33","author":"Tsao","year":"2013","journal-title":"International Journal of Information Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0510","doi-asserted-by":"crossref","first-page":"592","DOI":"10.1016\/j.ijinfomgt.2014.04.007","article-title":"Brand communication through digital influencers: leveraging blogger engagement","volume":"34","author":"Uzunoglu","year":"2014","journal-title":"International Journal of Information Management"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0515","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1002\/bdm.450","article-title":"The discounting of ambiguous information in economic decision making","volume":"16","author":"Van Dijk","year":"2003","journal-title":"Journal of Behavioral Decision Making"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0520","doi-asserted-by":"crossref","first-page":"231","DOI":"10.1207\/s15327957pspr0903_3","article-title":"A connectionist model of attitude formation and change","volume":"9","author":"Van Overwalle","year":"2005","journal-title":"Personality & Social Psychology Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0525","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1525\/cmr.2013.55.2.5","article-title":"Avoiding the pitfalls of overconfidence while benefiting from the advantages of confidence","volume":"55","author":"Van Zant","year":"2013","journal-title":"California Management Review"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0530","series-title":"Strategic planning for information systems","author":"Ward","year":"2002"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0535","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1086\/209243","article-title":"The dimensionality of consumption emotion patterns and consumer satisfaction","volume":"18","author":"Westbrook","year":"1991","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0540","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1016\/j.ijresmar.2011.03.001","article-title":"Managerial decision making in marketing: the next research frontier","volume":"28","author":"Wierenga","year":"2011","journal-title":"International Journal of Research in Marketing"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0545","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1111\/j.1540-5915.2010.00301.x","article-title":"Feedback mechanisms, judgment bias: and trust formation in online auctions","volume":"42","author":"Wolf","year":"2011","journal-title":"Decision Sciences"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0550","doi-asserted-by":"crossref","first-page":"138","DOI":"10.1006\/obhd.1996.0012","article-title":"Beliefs about overconfidence: including its cross-national variation","volume":"65","author":"Yates","year":"1996","journal-title":"Organizational Behavior and Human Decision Processes"},{"key":"10.1016\/j.ijinfomgt.2017.10.009_bib0555","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1509\/jmkg.74.2.133","article-title":"Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics","volume":"74","author":"Zhu","year":"2010","journal-title":"Journal of Marketing"}],"container-title":["International Journal of Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401217307922?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401217307922?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2024,6,28]],"date-time":"2024-06-28T12:29:21Z","timestamp":1719577761000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0268401217307922"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,2]]},"references-count":111,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2018,2]]}},"alternative-id":["S0268401217307922"],"URL":"https:\/\/doi.org\/10.1016\/j.ijinfomgt.2017.10.009","relation":{},"ISSN":["0268-4012"],"issn-type":[{"value":"0268-4012","type":"print"}],"subject":[],"published":{"date-parts":[[2018,2]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Misreading of consumer dissatisfaction in online product reviews: Writing style as a cause for bias","name":"articletitle","label":"Article Title"},{"value":"International Journal of Information Management","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.ijinfomgt.2017.10.009","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2017 Elsevier Ltd. All rights reserved.","name":"copyright","label":"Copyright"}]}}