{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,11]],"date-time":"2025-04-11T10:27:44Z","timestamp":1744367264762},"reference-count":59,"publisher":"Elsevier BV","issue":"1","license":[{"start":{"date-parts":[[2013,2,1]],"date-time":"2013-02-01T00:00:00Z","timestamp":1359676800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["International Journal of Information Management"],"published-print":{"date-parts":[[2013,2]]},"DOI":"10.1016\/j.ijinfomgt.2012.07.003","type":"journal-article","created":{"date-parts":[[2012,8,14]],"date-time":"2012-08-14T18:16:17Z","timestamp":1344968177000},"page":"76-82","source":"Crossref","is-referenced-by-count":535,"title":["To be or not to be in social media: How brand loyalty is affected by social media?"],"prefix":"10.1016","volume":"33","author":[{"given":"Michel","family":"Laroche","sequence":"first","affiliation":[]},{"given":"Mohammad Reza","family":"Habibi","sequence":"additional","affiliation":[]},{"given":"Marie-Odile","family":"Richard","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"issue":"3","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0005","doi-asserted-by":"crossref","first-page":"285","DOI":"10.1016\/j.indmarman.2004.07.007","article-title":"Relationship marketing and brand involvement of professionals through web-enhanced brand communities: The case of Coloplast","volume":"34","author":"Anderson","year":"2005","journal-title":"Industrial Marketing Management"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0010","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1016\/S0167-9236(00)00144-5","article-title":"Establishing online trust through a community responsibility system","volume":"31","author":"Ba","year":"2001","journal-title":"Decision Support System"},{"issue":"Spring","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0015","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","article-title":"On evaluation of structural equation models","volume":"16","author":"Bagozzi","year":"1988","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"7","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0020","doi-asserted-by":"crossref","first-page":"1099","DOI":"10.1287\/mnsc.1060.0545","article-title":"Open source software communities: A study of participation in Linux user groups","volume":"52","author":"Bagozzi","year":"2006","journal-title":"Management Science"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0025","doi-asserted-by":"crossref","first-page":"238","DOI":"10.1037\/0033-2909.107.2.238","article-title":"Comparative fit indexes in structural models","volume":"107","author":"Bentler","year":"1990","journal-title":"Psychological Bulletin"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0030","series-title":"Testing structural equation models","first-page":"136","article-title":"Alternative ways of assessing model fit","author":"Browne","year":"1993"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0035","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1016\/j.ijinfomgt.2010.01.004","article-title":"Relationship quality, community promotion and brand loyalty in virtual communities: Evidence from free software communities","volume":"30","author":"Casal\u00f3","year":"2010","journal-title":"International Journal of Information Management"},{"issue":"April","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0040","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1509\/jmkg.65.2.81.18255","article-title":"The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty","volume":"65","author":"Chaudhuri","year":"2001","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0045","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1016\/j.elerap.2009.04.003","article-title":"Antecedents of online trust in online auctions","volume":"9","author":"Chiu","year":"2010","journal-title":"Electronic Commerce Research and Application"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0050","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1287\/orsc.7.2.119","article-title":"The kindness of strangers: The usefulness of electronic weak ties for technical advice","volume":"7","author":"Constant","year":"1996","journal-title":"Organization Science"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0055","series-title":"Essentials of psychological testing","author":"Cronbach","year":"1970"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0305","first-page":"35","article-title":"Development and validation of a brand trust scale","volume":"45","author":"Delgado-Ballester","year":"2003","journal-title":"International Journal of Market Research"},{"issue":"April","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0060","doi-asserted-by":"crossref","first-page":"35","DOI":"10.2307\/1251829","article-title":"An examination of the nature of trust in buyer\u2013seller relationships","volume":"61","author":"Doney","year":"1997","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0065","article-title":"Branding in digital age. You\u2019re spending your money in all the wrong places","author":"Edelman","year":"2010","journal-title":"Harvard Business Review"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0070","doi-asserted-by":"crossref","first-page":"131","DOI":"10.1080\/02650487.1998.11104712","article-title":"Brands as symbolic resources for the construction of identity","volume":"17","author":"Elliott","year":"1998","journal-title":"International Journal of Advertising"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0080","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1016\/j.bushor.2011.01.001","article-title":"The uninvited brand","volume":"54","author":"Fournier","year":"2011","journal-title":"Business Horizon"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0085","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1080\/15252019.2008.10722138","article-title":"Facebook me: Collective self esteem, need to belong and Internet self efficacy as predictors of the I-generations attitudes toward social networking sites","volume":"8","author":"Gangadharbhatla","year":"2008","journal-title":"Journal of Interactive Advertising"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0090","doi-asserted-by":"crossref","first-page":"51","DOI":"10.2307\/30036519","article-title":"Trust and TAM in online shopping: An integrated model","volume":"27","author":"Gefen","year":"2003","journal-title":"MIS Quarterly"},{"issue":"6","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0095","doi-asserted-by":"crossref","first-page":"1360","DOI":"10.1086\/225469","article-title":"The strength of weak ties","volume":"78","author":"Granovetter","year":"1973","journal-title":"American Journal of Sociology"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0100","doi-asserted-by":"crossref","first-page":"296","DOI":"10.1086\/422109","article-title":"Consumer perceptions of iconicity and indexicality and their influence on assessments of authentic market offerings","volume":"31","author":"Grayson","year":"2004","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0105","series-title":"Net gain: Expanding markets through virtual communities","author":"Hagel","year":"1997"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0110","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1016\/j.jretai.2004.04.002","article-title":"The four levels of loyalty and the pivotal role of trust: A study of online service dynamics","volume":"80","author":"Harris","year":"2004","journal-title":"Journal of Retailing"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0115","unstructured":"Harris, R. Social media ecosystem mapped as a wiring diagram. (2009). Retrieved from: http:\/\/www.twitterthoughts.com\/social-media-news-analyses\/2009\/9\/3\/social-media-ecosystem-mapped-as-a-wiringdiagram.html?printerFriendly=true Accessed 27.09.10."},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0120","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1016\/j.bushor.2011.01.007","article-title":"We\u2019re all connected: The power of social media ecosystem","volume":"54","author":"Hanna","year":"2011","journal-title":"Business Horizons"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0125","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1002\/dir.10073","article-title":"Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?","volume":"18","author":"Hennig-Thurau","year":"2004","journal-title":"Journal of Interactive Marketing"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0130","series-title":"Advances in personal relationships 2","first-page":"57","article-title":"Trust and the appraisal process in close relationships","author":"Holmes","year":"1991"},{"issue":"5","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0135","doi-asserted-by":"crossref","first-page":"469","DOI":"10.1016\/j.ijinfomgt.2011.02.001","article-title":"The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust","volume":"31","author":"Hong","year":"2011","journal-title":"International Journal of Information Management"},{"issue":"6","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0140","doi-asserted-by":"crossref","first-page":"510","DOI":"10.1016\/j.ijinfomgt.2011.05.003","article-title":"Understanding customer experiences in online blog environments","volume":"31","author":"Hsu","year":"2011","journal-title":"International Journal of Information Management"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0310","series-title":"Proceedings, 29th international conference on information systems","article-title":"Why people continue to use social networking services: Developing a comprehensive model","author":"Hu","year":"2008"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0145","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1016\/j.bushor.2009.09.003","article-title":"Users of the world, unite! The challenges and opportunities of social media","volume":"53","author":"Kaplan","year":"2010","journal-title":"Business Horizons"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0150","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1016\/S0268-4012(02)00067-1","article-title":"The potential of virtual communities in the insurance industry in the UK and Greece","volume":"23","author":"Kardaras","year":"2003","journal-title":"International Journal of Information Management"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0155","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1016\/j.bushor.2011.01.005","article-title":"Social media? Get serious! Understanding the functional building blocks of social media","volume":"54","author":"Kietzmann","year":"2011","journal-title":"Business Horizons"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0160","doi-asserted-by":"crossref","first-page":"256","DOI":"10.1016\/j.tourman.2010.01.011","article-title":"The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea","volume":"32","author":"Kim","year":"2011","journal-title":"Tourism Management"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0165","article-title":"Ipsos OTX study: People spend more than half their day consuming media","author":"Lang","year":"2010","journal-title":"The Wrap"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0170","series-title":"Conflict, cooperation and justice","first-page":"133","article-title":"Trust in relationships: A model of trust development and decline","author":"Lewicki","year":"1995"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0315","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1016\/j.bushor.2009.03.002","article-title":"Social media: The new hybrid element of the promotion mix","volume":"52","author":"Mangold","year":"2009","journal-title":"Business Horizons"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0180","series-title":"Servicescapes: The concept of place in contemporary markets","first-page":"377","article-title":"Brand-fests: Servicescapes for the cultivation of brand equity","author":"McAlexander","year":"1998"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0185","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1509\/jmkg.66.1.38.18451","article-title":"Building brand community","volume":"66","author":"McAlexander","year":"2002","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0190","article-title":"Understanding individual adoption and use of social computing: A user-system fit model and empirical study","author":"Soliman","year":"2010","journal-title":"ICIS, Proceedings"},{"issue":"August","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0195","doi-asserted-by":"crossref","first-page":"314","DOI":"10.2307\/3172742","article-title":"Relationships between providers and users of market research: The dynamics of trust within and between organizations","volume":"29","author":"Moorman","year":"1992","journal-title":"Journal of Marketing Research"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0205","doi-asserted-by":"crossref","first-page":"412","DOI":"10.1086\/319618","article-title":"Brand community","volume":"27","author":"Muniz","year":"2001","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0215","doi-asserted-by":"crossref","first-page":"105","DOI":"10.2307\/25148783","article-title":"Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective","volume":"31","author":"Pavlou","year":"2007","journal-title":"MIS Quarterly"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0220","series-title":"Global networks","first-page":"57","article-title":"A slice of life in my virtual community","author":"Rheingold","year":"1991"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0225","series-title":"The psychological sense of community: Prospects for the community psychology","author":"Sarason","year":"1974"},{"issue":"5","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0230","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1509\/jmkg.73.5.30","article-title":"How brand community practices create value","volume":"73","author":"Schau","year":"2009","journal-title":"Journal of Marketing"},{"issue":"6","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0235","doi-asserted-by":"crossref","first-page":"623","DOI":"10.1002\/mar.20348","article-title":"Brand consumption and narrative of the self","volume":"27","author":"Schembri","year":"2010","journal-title":"Psychology and Marketing"},{"issue":"June","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0240","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1086\/209434","article-title":"Subcultures of consumption: An ethnography of the new bikers","volume":"22","author":"Schouten","year":"1995","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0245","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1016\/S0022-4359(01)00065-3","article-title":"Customer loyalty in E-commerce: An exploration of its antecedents and consequences","volume":"78","author":"Srinivasan","year":"2002","journal-title":"Journal of Retailing"},{"issue":"3","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0250","doi-asserted-by":"crossref","first-page":"136","DOI":"10.1509\/jmkg.70.3.136","article-title":"How country characteristics affect the perceived value of a website","volume":"70","author":"Steenkamp","year":"2006","journal-title":"Journal of Marketing"},{"issue":"5\/6","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0255","doi-asserted-by":"crossref","first-page":"626","DOI":"10.1108\/03090560410529259","article-title":"Internet community bonding: The case of macnews.de","volume":"38","author":"Szmigin","year":"2001","journal-title":"European Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0260","series-title":"Proceedings, IADIS international conference","first-page":"371","article-title":"A semiotic approach to online communities: Belonging, Interest and identity in websites\u2019 and video games\u2019 communities","author":"Tardini","year":"2005"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0265","series-title":"Democratizing innovation","author":"Von Hippel","year":"2005"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0270","doi-asserted-by":"crossref","first-page":"244","DOI":"10.1080\/101967800750050362","article-title":"Some value propositions of online communities","volume":"10","author":"Walden","year":"2000","journal-title":"Electronic Markets"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0275","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1086\/506303","article-title":"Complaining to the masses: The role of protest framing in customer-created complaint web sites","volume":"33","author":"Ward","year":"2006","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0280","series-title":"Culture of the Internet","article-title":"An electronic group is virtually a social network","author":"Wellman","year":"1997"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0285","series-title":"Networks in the global village","first-page":"331","article-title":"Net-surfers don\u2019t ride alone: Virtual communities as communities","author":"Wellman","year":"1999"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0290","first-page":"81","article-title":"Four smart ways to run online communities","volume":"41","author":"Williams","year":"2000","journal-title":"Sloan Management Review"},{"key":"10.1016\/j.ijinfomgt.2012.07.003_bib0295","article-title":"How do brand communities generate brand relationships? Intermediate mechanisms","author":"Zhou","year":"2011","journal-title":"Journal of Business Research"},{"issue":"3","key":"10.1016\/j.ijinfomgt.2012.07.003_bib0300","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1016\/j.ijinfomgt.2010.07.007","article-title":"Individual motivations and demographic differences in social virtual world uses: An exploratory investigation in Second Life","volume":"31","author":"Zhou","year":"2011","journal-title":"International Journal of Information Management"}],"container-title":["International Journal of Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401212000916?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401212000916?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,7,2]],"date-time":"2019-07-02T21:17:33Z","timestamp":1562102253000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0268401212000916"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,2]]},"references-count":59,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2013,2]]}},"alternative-id":["S0268401212000916"],"URL":"https:\/\/doi.org\/10.1016\/j.ijinfomgt.2012.07.003","relation":{"is-related-material":[{"id-type":"doi","id":"10.48058\/urms\/77.2022.7","asserted-by":"object"}]},"ISSN":["0268-4012"],"issn-type":[{"value":"0268-4012","type":"print"}],"subject":[],"published":{"date-parts":[[2013,2]]}}}