{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,8]],"date-time":"2025-04-08T16:26:14Z","timestamp":1744129574659},"reference-count":115,"publisher":"Elsevier BV","issue":"6","license":[{"start":{"date-parts":[[2008,12,1]],"date-time":"2008-12-01T00:00:00Z","timestamp":1228089600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["International Journal of Information Management"],"published-print":{"date-parts":[[2008,12]]},"DOI":"10.1016\/j.ijinfomgt.2006.10.004","type":"journal-article","created":{"date-parts":[[2008,10,19]],"date-time":"2008-10-19T08:09:43Z","timestamp":1224403783000},"page":"524-535","source":"Crossref","is-referenced-by-count":37,"title":["A path analytic model and measurement of the business value of e-government: An international perspective"],"prefix":"10.1016","volume":"28","author":[{"given":"Masood Abdulla","family":"Badri","sequence":"first","affiliation":[]},{"given":"Khaled","family":"Alshare","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib1","series-title":"E-Government leadership: High performance, maximum value. New York, Accenture. Administration: Issues and trends","year":"2004"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib2","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1016\/j.giq.2004.12.001","article-title":"E-Government: A global view and an empirical evaluation of some attributes of citizens","volume":"22","author":"Akman","year":"2005","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib3","first-page":"65","article-title":"Putting citizens online, not in line","volume":"2","author":"Al-Kibsi","year":"2001","journal-title":"The McKinsey Quarterly"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib4","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1108\/09604520510575236","article-title":"Towards quality e-services in the public sector: The evolution of web sites in the local public services sector","volume":"15","author":"Ancarani","year":"2005","journal-title":"Managing Service Quality"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib5","unstructured":"Australian Government Report. (2005). Available at: \u3008www.agimo.gov.au\/_data\/assets\/file\/16032\/benifits.pdf\u3009."},{"issue":"9","key":"10.1016\/j.ijinfomgt.2006.10.004_bib7","doi-asserted-by":"crossref","first-page":"1118","DOI":"10.1108\/02656710610704249","article-title":"The Baldrige education criteria for performance excellence framework: Empirical test and validation","volume":"23","author":"Badri","year":"2006","journal-title":"International Journal of Quality and Reliability Management"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib6","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1080\/10705519409539961","article-title":"A general approach to representing multifaceted personality constructs: Application to state self-esteem?","volume":"1","author":"Bagozzi","year":"1994","journal-title":"Structural Equation Modeling"},{"issue":"12","key":"10.1016\/j.ijinfomgt.2006.10.004_bib8","doi-asserted-by":"crossref","first-page":"1676","DOI":"10.1287\/mnsc.43.12.1676","article-title":"Reducing buyer search costs: Implications for electronic marketplaces","volume":"43","author":"Bakos","year":"1997","journal-title":"Management Science"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib9","unstructured":"Baldrige National Quality Program: Criteria for performance excellence. Available at: \u3008www.quality.nist.gov\/PDF_files\/2005_Business_Criteria.pdf\u3009."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib10","unstructured":"Barca, C., & Cordella, A. (2004). Seconds out, round two: Contextualizing e-government projects within their institutional milieu\u2014A London local authority case study. In Proceedings of the 12th European conference of information systems."},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib11","doi-asserted-by":"crossref","first-page":"128","DOI":"10.2307\/2393811","article-title":"The dynamism of competitive intensity","volume":"42","author":"Barnett","year":"1997","journal-title":"Administrative Science Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib12","series-title":"EQS\/Windows user's guide","author":"Bentler","year":"1993"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib13","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1016\/S0740-624X(00)86837-9","article-title":"Universal service in a global networked environment: Selected issues and possible approaches","volume":"16","author":"Bertot","year":"1999","journal-title":"Government Information Quarterly"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib14","doi-asserted-by":"crossref","first-page":"169","DOI":"10.2307\/3250983","article-title":"A resource-based perspective on information technology capability and firm performance: An empirical investigation","volume":"24","author":"Bharadwaj","year":"2000","journal-title":"MIS Quarterly"},{"issue":"7","key":"10.1016\/j.ijinfomgt.2006.10.004_bib15","doi-asserted-by":"crossref","first-page":"1008","DOI":"10.1287\/mnsc.45.7.1008","article-title":"Information technology effects on firm performance as measured by Tobin's q","volume":"45","author":"Bharadwaj","year":"1999","journal-title":"Management Science"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib16","unstructured":"Bharadwaj, A., Sambamurthy, V., & Zmud, R. (2003). Firm-wide IT capability: An empirical examination of the construct and its links to performance. Working paper. East Lansing, MI: Michigan State University."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib17","series-title":"Structural equations with latent variables","author":"Bollen","year":"1989"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib18","unstructured":"Burn, J., & Robins, G. (2001). E-government: An Australian case study. Paper presented at the 2nd working with e-Business (We-B) conference, November."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib19","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1111\/j.1365-2575.2005.00183.x","article-title":"The utilization of e-government services: Citizen trust, innovation and acceptance factors","volume":"15","author":"Carter","year":"2005","journal-title":"Information System Journal"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib20","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1111\/1468-0491.00216","article-title":"Interaction between states and citizens in the age of the internet: E-government in the United States, Britain, and the European Union","volume":"16","author":"Chadwick","year":"2003","journal-title":"Governance: An International Journal of Policy, Administration, and Institutions"},{"issue":"5","key":"10.1016\/j.ijinfomgt.2006.10.004_bib21","doi-asserted-by":"crossref","first-page":"568","DOI":"10.1108\/17410390510624016","article-title":"Realizing e-government in the UK: Rural and urban challenges","volume":"18","author":"Choudrie","year":"2005","journal-title":"Journal of Enterprise Information Management"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib23","unstructured":"Council for Excellence in Government. (2003). The new E-government equation: Ease, engagement, privacy and protection. Washington, DC: Prepared by Hart-Teeter for the Council for Excellence in Government."},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib24","doi-asserted-by":"crossref","first-page":"47","DOI":"10.2307\/249509","article-title":"Small-firm computing: Motivators and inhibitors","volume":"17","author":"Cragg","year":"1993","journal-title":"MIS Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib25","unstructured":"Davis, J., & Eisenhardt, K. (2004). Complexity, market dynamism, and strategy of simple rules. Working paper, October."},{"issue":"3","key":"10.1016\/j.ijinfomgt.2006.10.004_bib26","doi-asserted-by":"crossref","first-page":"280","DOI":"10.1108\/09593840510615888","article-title":"From government to e-government: A transition model","volume":"18","author":"Davison","year":"2005","journal-title":"Information Technology and People"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib28","unstructured":"Deloitte Research. (2003). Citizen advantage: Enhancing economic competitiveness through e-government. Deloitte Consulting report, September. Available at: \u3008www.deloitte.comovernment\u3009."},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib29","doi-asserted-by":"crossref","first-page":"51","DOI":"10.2307\/248803","article-title":"Determinants of success for computer usage in small businesses","volume":"12","author":"DeLone","year":"1988","journal-title":"MIS Quarterly"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib27","doi-asserted-by":"crossref","first-page":"184","DOI":"10.1108\/09564230110387542","article-title":"Customer adoption of e-service: An experimental study","volume":"12","author":"de Ruyter","year":"2000","journal-title":"International Journal of Service Industry Management"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib30","unstructured":"Dubai E-Government Report. (2005). Available at: \u3008egov.dubai.ae\/opt\/CMSContent\/Active\/CORP\/en\/Documents\/Library\/DEG_Strategic_Implementation_Agenda_2004_-_2007-_MSWord.pdf\u3009."},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib31","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1177\/0275074002250255","article-title":"State and local e-government: Prospects and challenges","volume":"33","author":"Edmiston","year":"2003","journal-title":"American Review of Public Administration"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib32","unstructured":"Ericson, J. (2004). State IT spending cycle returning. E-Business News. Available at: \u3008www.line56.com\/articles\/default.asp?ArticleID=5332\u3009."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib33","doi-asserted-by":"crossref","first-page":"354","DOI":"10.1016\/j.giq.2005.05.007","article-title":"E-government: An analysis for implementation\u2014Framework for understanding cultural and social impact","volume":"22","author":"Evans","year":"2005","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib34","first-page":"193","article-title":"E-government in digital era: Concept, practice and development","volume":"20","author":"Fang","year":"2002","journal-title":"International Journal of the Computer, the Internet and Information"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib35","unstructured":"Foley, P. (2005). The real benefits, beneficiaries and value of e-government. Public Money & Management, January, pp. 4\u20136."},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib36","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1108\/13598540010312936","article-title":"The strategic challenge of electronic commerce","volume":"5","author":"Fraser","year":"2000","journal-title":"Supply Chain Management"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib37","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1108\/09513550410539794","article-title":"Barriers and benefits in the adoption of e-government","volume":"17","author":"Gilbert","year":"2004","journal-title":"The International Journal of Public Sector Management"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib38","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1016\/j.giq.2005.02.001","article-title":"E-government success factors: Mapping practical tools to theoretical foundations","volume":"22","author":"Gil-Garcia","year":"2005","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib39","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1509\/jmkg.65.3.17.18331","article-title":"An investigation into the antecedents of organizational participation in business-to-business electronic markets","volume":"65","author":"Grewal","year":"2001","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib40","unstructured":"Hair, Jr., J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate data analysis with readings (5th ed.). Englewood Cliffs, NJ: Prentice-Hall."},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib41","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1080\/0957881042000220886","article-title":"Electronic government (e-government) and development","volume":"16","author":"Haldenwang","year":"2004","journal-title":"The European Journal of Development Research"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib42","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1111\/1467-6486.00226","article-title":"Market orientation and performance: Objective and subjective empirical evidence from UK companies","volume":"38","author":"Harris","year":"2001","journal-title":"Journal of Management Studies"},{"issue":"6","key":"10.1016\/j.ijinfomgt.2006.10.004_bib43","doi-asserted-by":"crossref","first-page":"445","DOI":"10.1108\/09604520310506504","article-title":"E-government: The realities of using IT to transform the public sector","volume":"13","author":"Hazlett","year":"2003","journal-title":"Managing Service Quality"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib44","unstructured":"Heeks, R. (2004). E-government for development: Basic definitions page. IDPM, University of Manchester. Available at: \u3008www.egov4dev.org\/egovdefn.htm\u3009."},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib45","doi-asserted-by":"crossref","first-page":"434","DOI":"10.1111\/0033-3352.00197","article-title":"Reinventing local governments and the e-government initiative","volume":"62","author":"Ho","year":"2002","journal-title":"Public Administration Review"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib46","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1002\/pad.361","article-title":"E-government in China","volume":"25","author":"Holiday","year":"2005","journal-title":"Public Administration and Development"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib47","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10705519909540118","article-title":"Cutoff criteria for fit indices in covariance structure analysis: Conventional versus new alternatives?","volume":"6","author":"Hu","year":"1999","journal-title":"Structural Equation Modeling"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib48","doi-asserted-by":"crossref","first-page":"86","DOI":"10.1509\/jmkg.66.4.86.18511","article-title":"Service orientation of retailer's business strategy: Dimensions, antecedents and performance outcomes","volume":"66","author":"Humborg","year":"2002","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib49","doi-asserted-by":"crossref","first-page":"108","DOI":"10.1057\/palgrave\/ejis\/3000422","article-title":"IT alignment in small firms","volume":"11","author":"Hussin","year":"2002","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib50","doi-asserted-by":"crossref","first-page":"465","DOI":"10.2307\/249629","article-title":"Electronic data interchange and small organizations: Adoption and impact of technology","volume":"19","author":"Iacovou","year":"1995","journal-title":"MIS Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib51","unstructured":"Input. (2002). Report on Federal Government spending on electronic government systems, December. Available at: \u3008www.input.com\u3009."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib52","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1111\/j.1365-2575.2005.00186.x","article-title":"Evaluating e-government: Learning from the experiences of two UK local authorities","volume":"15","author":"Irani","year":"2005","journal-title":"Information Systems Journal"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib53","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1016\/j.giq.2003.08.003","article-title":"The endless wire: E-government as global phenomenon","volume":"20","author":"Jaeger","year":"2003","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib54","doi-asserted-by":"crossref","first-page":"121","DOI":"10.3233\/IP-2004-0051","article-title":"If you measure it they will score: An assessment of international e-Government benchmarking","volume":"9","author":"Janssen","year":"2004","journal-title":"Information Polity"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib55","doi-asserted-by":"crossref","first-page":"53","DOI":"10.2307\/1251854","article-title":"Market orientation: Antecedents and consequences","volume":"57","author":"Jaworski","year":"1993","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib56","series-title":"LISREL 7: A guide to the program and applications","author":"J\u00f6reskog","year":"1989"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib57","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1108\/10662240210422512","article-title":"Supporting the e-business readiness of small and medium-sized enterprises: Approaches and metrics","volume":"12","author":"Jutla","year":"2002","journal-title":"Internet Research: Electronic Networking Application and Policy"},{"issue":"6","key":"10.1016\/j.ijinfomgt.2006.10.004_bib58","doi-asserted-by":"crossref","first-page":"95","DOI":"10.1145\/990680.990687","article-title":"Successful e-government in Singapore","volume":"47","author":"Ke","year":"2004","journal-title":"Communication of the ACM"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib59","unstructured":"Kenway, I. (2004). Only connect-broadband provision and social inclusion. Available at: \u3008www.ccels.cardiff.ac.uk\/pubs\/kenwaypaper.htlm\u3009."},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib60","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1108\/02635570510575207","article-title":"Business use of the internet: A longitudinal study from a value chain perspective","volume":"105","author":"Koh","year":"2005","journal-title":"Industrial Management and Data System"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib61","doi-asserted-by":"crossref","first-page":"131","DOI":"10.3233\/IP-2004-0055","article-title":"Evaluating the progress of e-government development: A critical analysis","volume":"9","author":"Kunstelj","year":"2004","journal-title":"Information Polity"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib62","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1111\/1467-8500.00253","article-title":"Beyond traditional boundaries: Government in the information age","volume":"61","author":"Lang","year":"2002","journal-title":"Australian Journal of Public Administration"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib63","doi-asserted-by":"crossref","first-page":"122","DOI":"10.1016\/S0740-624X(01)00066-1","article-title":"Developing fully functional e-government: A four-stage model","volume":"18","author":"Layne","year":"2001","journal-title":"Government Information Quarterly"},{"issue":"10","key":"10.1016\/j.ijinfomgt.2006.10.004_bib64","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1145\/1089107.1089112","article-title":"Current practices of leading e-government countries","volume":"48","author":"Lee","year":"2005","journal-title":"Communication of the ACM"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib65","series-title":"The economic pay-off from the Internet Revolution","author":"Litan","year":"2001"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib66","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1016\/j.giq.2004.10.001","article-title":"E-government in China: Bringing economic development through administrative reform","volume":"22","author":"Ma","year":"2005","journal-title":"Government Information Quarterly"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib67","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1111\/j.1936-4490.2003.tb00306.x","article-title":"E-government and e-governance: The future isn\u2019t what it used to be","volume":"20","author":"Marche","year":"2003","journal-title":"Canadian Journal of Administrative Science"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib68","first-page":"25","article-title":"Digital government","volume":"46","author":"Marchionini","year":"2003","journal-title":"Communications of the ACM"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib69","unstructured":"Margetts, H., & Dunleavy, P. (2002). Cultural barriers to e-government. Working paper. London: University College London and London School of Economics for National Audit Office."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib70","unstructured":"McClure, D. (2000). Statement of David L. McClure, US General Accounting Office, before the Subcommittee on Government Reform, House of Representatives. Available at: \u3008www.gao.gov\u3009."},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib71","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1207\/s15327906mbr3102_5","article-title":"Path analysis with composite variables?","volume":"31","author":"McDonald","year":"1996","journal-title":"Multivariate Behavioral Research"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib72","doi-asserted-by":"crossref","first-page":"58","DOI":"10.1109\/MIC.2003.1167340","article-title":"Infrastructure for e-government web services","volume":"7","author":"Medjahed","year":"2003","journal-title":"Internet Computing, IEEE"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib73","doi-asserted-by":"crossref","first-page":"204","DOI":"10.1016\/j.elerap.2005.01.003","article-title":"A framework for the assessment and analysis of electronic government proposals","volume":"4","author":"Montagna","year":"2005","journal-title":"Electronic Commerce Research and Applications"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib74","doi-asserted-by":"crossref","first-page":"424","DOI":"10.1111\/0033-3352.00196","article-title":"The evolution of e-government among municipalities: Rhetoric or reality?","volume":"62","author":"Moon","year":"2002","journal-title":"Public Administration Review"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib75","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1111\/j.1365-2575.2005.00185.x","article-title":"Does managerial orientation matter? The adoption of reinventing government and e-government at the municipal level","volume":"15","author":"Moon","year":"2005","journal-title":"Information Systems Journal"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib76","doi-asserted-by":"crossref","first-page":"180","DOI":"10.2307\/1252111","article-title":"The role of marketing","volume":"63","author":"Moorman","year":"1999","journal-title":"Journal of Marketing"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib77","doi-asserted-by":"crossref","first-page":"64","DOI":"10.2307\/973606","article-title":"Advancing e-government at the grassroots: Tortoise or hare?","volume":"65","author":"Morris","year":"2005","journal-title":"Public Administration Review"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib78","unstructured":"Navarra, D. D., & Cornford, T. (2003). A policy making view of e-government innovations in public governance. In Proceedings of the ninth Americas conference on information systems, Tampa, FL."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib79","doi-asserted-by":"crossref","first-page":"58","DOI":"10.1016\/j.giq.2004.10.005","article-title":"Challenges in e-government development: Lessons from two information kiosk projects","volume":"22","author":"Ni","year":"2005","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib80","series-title":"Is your local government plugged in? Highlights of the 2000 electronic government survey","author":"Norris","year":"2001"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib81","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1111\/j.1540-6210.2005.00431.x","article-title":"Advancing E-government at the grassroots: Tortoise or hare?","volume":"65","author":"Norris","year":"2005","journal-title":"Public Administration Review"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib82","series-title":"Psychometric theory","author":"Nunnally","year":"1994"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib84","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1177\/109467050024001","article-title":"Technology readiness index","volume":"2","author":"Parasuraman","year":"2000","journal-title":"Journal of Service Research"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib85","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1007\/BF02893935","article-title":"A longitudinal study of the impact of market structure, firm structure, strategy and market orientation culture on dimensions of small-firm performance","volume":"24","author":"Pelham","year":"1996","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib86","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1080\/1097198X.2003.10856349","article-title":"E-service adoption and use in small firms in Australia: Lessons learned from a government-sponsored program","volume":"6","author":"Pollard","year":"2003","journal-title":"Journal of Global Information Technology Management"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib87","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/j.giq.2003.11.004","article-title":"A two-stage model of e-government growth: Theories and empirical evidence for US cities","volume":"21","author":"Reddick","year":"2004","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib88","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1016\/j.giq.2004.10.003","article-title":"Citizen interaction with e-government: From the streets to servers?","volume":"22","author":"Reddick","year":"2005","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib89","unstructured":"Reffat, R. (2003). Developing a successful e-government. Working paper. Sydney: School of Architecture, Design Science and Planning, University of Sydney."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib90","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1016\/S0378-7206(99)00052-X","article-title":"What small business executives have learned about managing information technology","volume":"37","author":"Riemenschneider","year":"2000","journal-title":"Information and Management"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib91","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1002\/smj.4250090105","article-title":"Planned patterns of strategic behavior and their relationship to business-unit performance","volume":"9","author":"Robinson","year":"1988","journal-title":"Strategic Management Journal"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib92","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1509\/jmkg.66.4.7.18515","article-title":"Getting return on quality: Revenue expansion, cost reduction or both?","volume":"66","author":"Rust","year":"2002","journal-title":"Journal of Marketing"},{"issue":"6","key":"10.1016\/j.ijinfomgt.2006.10.004_bib93","doi-asserted-by":"crossref","first-page":"498","DOI":"10.1108\/09513550510616733","article-title":"Towards excellence in e-government","volume":"18","author":"Saxena","year":"2005","journal-title":"International Journal of Public Sector Management"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib94","series-title":"Information technology and computer applications in public administration: Issues and trends","first-page":"246","article-title":"Word wide web site design and use in public management","author":"Scavo","year":"1999"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib95","doi-asserted-by":"crossref","first-page":"120","DOI":"10.1177\/0092070300281011","article-title":"Intelligence generation and superior customer value","volume":"28","author":"Slater","year":"2000","journal-title":"Journal of the Academy of Marketing Research"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib96","series-title":"The Internet and society","author":"Slevin","year":"2000"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib97","unstructured":"Small Business Administration. (2000). Small business expansions in electronic commerce: A look at how small firms are helping to share the fastest-growing segments of e-commerce. June. Available at: \u3008www.sba.gov\/advo\/stats\/e_comm2.pdf\u3009."},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib98","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1016\/S0740-624X(99)80003-3","article-title":"Becoming cyberactive: States and local governments on the World Wide Web","volume":"16","author":"Stowers","year":"1999","journal-title":"Government Information Quarterly"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib99","series-title":"Handbook on electronic commerce","article-title":"Electronic markets: Impact and implications","author":"Strader","year":"2000"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib100","unstructured":"Susman, T. (2001). The good, the bad and the ugly: E-government and the people's right to know. Paper presented at Annual conference of the American Library Association, San Francisco, CA, June."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib101","first-page":"13","article-title":"Government and the internet: Quick fixes","volume":"355","author":"Symonds","year":"2000","journal-title":"The Economist"},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib102","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1093\/jpart\/mug010","article-title":"The new face of government: Citizen-initiated contacts in the era of e-government","volume":"13","author":"Thomas","year":"2003","journal-title":"Journal of Public Administration Research and Theory"},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib103","doi-asserted-by":"crossref","first-page":"173","DOI":"10.1016\/S0740-624X(02)00093-X","article-title":"Enlisting on-line residents: Expanding the boundaries of e-government in a Japanese rural township","volume":"19","author":"Thompson","year":"2002","journal-title":"Government Information Quarterly"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib104","doi-asserted-by":"crossref","first-page":"385","DOI":"10.1108\/09564230510614022","article-title":"The business value of e-government for small firms","volume":"16","author":"Thompson","year":"2005","journal-title":"International Journal of Service Industry Management"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib105","unstructured":"Tian, J., & Tianfield, H. (2003). Some perspectives of e-government. In Proceedings of 3rd European conference on E-government, MCIL."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib106","doi-asserted-by":"crossref","first-page":"745","DOI":"10.1002\/smj.337","article-title":"IT competency and firm performance: Is organizational learning a missing link?","volume":"24","author":"Tippins","year":"2003","journal-title":"Strategic Management Journal"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib107","doi-asserted-by":"crossref","first-page":"217","DOI":"10.1016\/j.giq.2005.02.004","article-title":"E-government developments on delivering public services among EU cities","volume":"22","author":"Torres","year":"2005","journal-title":"Government Information Quarterly"},{"issue":"4","key":"10.1016\/j.ijinfomgt.2006.10.004_bib108","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1016\/j.jsis.2005.06.001","article-title":"Adoption of electronic government services among business organizations in Singapore","volume":"14","author":"Tung","year":"2005","journal-title":"Journal of Strategic Information Systems"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib110","unstructured":"UNPAN. (2001). Benchmarking E-government: A global perspective\u2014Assessing the progress of the UN Member States: Vol. 7 (p. 2003). A joint report of the United Nations Division for Public Economics and Public Administration. Available at: \u3008www.unpan.org\/e-government\/Benchmarking%20E-gov%2020001.pdf\u3009."},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib109","unstructured":"US Government. (2002, February 27). E-government strategy: Implementing the President's management agenda for e-government\u2014Simplified delivery of services to citizens. \u3008http:\/\/www.whitehouse.gov\/omb\/inforeg\/egovstrategy.pdf\u3009."},{"issue":"1","key":"10.1016\/j.ijinfomgt.2006.10.004_bib111","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1111\/j.1540-6210.2004.00343.x","article-title":"E-government and the transformation of service delivery and citizen attitudes","volume":"64","author":"West","year":"2004","journal-title":"Public Administration Review"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib112","unstructured":"West, D. M. (2002). State and Federal E-Government in the United States. Brown University, Providence, RI. Available at: \u3008www.insidepolitics.org\/egovt02us.PDF\u3009."},{"issue":"2","key":"10.1016\/j.ijinfomgt.2006.10.004_bib113","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1111\/j.1468-0491.2004.00246.x","article-title":"Does e-government promote accountability? A comparative analysis of website openness and government accountability","volume":"17","author":"Wong","year":"2004","journal-title":"Governance: An International Journal of Policy, Administration, and Institutions"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib114","unstructured":"World Market Research Center\u2014Global E-government report. (2001). Available at: \u3008www.worldmarketsanalysis.com\/pdf\/e-govreport.pdf\u3009."},{"issue":"8","key":"10.1016\/j.ijinfomgt.2006.10.004_bib116","first-page":"3","article-title":"Online customers","volume":"18","author":"Zemke","year":"2001","journal-title":"Executive Excellence"},{"key":"10.1016\/j.ijinfomgt.2006.10.004_bib115","unstructured":"Zhang, J. (2002). A critical review of the development of Chinese e-government. Perspectives, 3(8). Available: \u3008http:\/\/www.oycf.org\/Perspectives\/19_123102\/eGovernment.htm\u3009."},{"issue":"5","key":"10.1016\/j.ijinfomgt.2006.10.004_bib117","doi-asserted-by":"crossref","first-page":"548","DOI":"10.1108\/17410390510624007","article-title":"Exploring stakeholders\u2019 expectations of the benefits and barriers of e-government knowledge sharing","volume":"18","author":"Zhang","year":"2005","journal-title":"The Journal of Enterprise Information Management"}],"container-title":["International Journal of Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401208000133?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0268401208000133?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,5,14]],"date-time":"2019-05-14T19:46:39Z","timestamp":1557863199000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0268401208000133"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,12]]},"references-count":115,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2008,12]]}},"alternative-id":["S0268401208000133"],"URL":"https:\/\/doi.org\/10.1016\/j.ijinfomgt.2006.10.004","relation":{},"ISSN":["0268-4012"],"issn-type":[{"value":"0268-4012","type":"print"}],"subject":[],"published":{"date-parts":[[2008,12]]}}}