{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,11,19]],"date-time":"2024-11-19T18:44:48Z","timestamp":1732041888070},"reference-count":120,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2022,9,23]],"date-time":"2022-09-23T00:00:00Z","timestamp":1663891200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,9,23]],"date-time":"2022-09-23T00:00:00Z","timestamp":1663891200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2024,6]]},"DOI":"10.1007\/s10796-022-10339-5","type":"journal-article","created":{"date-parts":[[2022,9,23]],"date-time":"2022-09-23T10:03:55Z","timestamp":1663927435000},"page":"943-966","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":21,"title":["Impact of Digital Assistant Attributes on Millennials\u2019 Purchasing Intentions: A Multi-Group Analysis using PLS-SEM, Artificial Neural Network and fsQCA"],"prefix":"10.1007","volume":"26","author":[{"given":"Manu","family":"Sharma","sequence":"first","affiliation":[]},{"given":"Sudhanshu","family":"Joshi","sequence":"additional","affiliation":[]},{"ORCID":"http:\/\/orcid.org\/0000-0001-7571-1331","authenticated-orcid":false,"given":"Sunil","family":"Luthra","sequence":"additional","affiliation":[]},{"given":"Anil","family":"Kumar","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,9,23]]},"reference":[{"issue":"2","key":"10339_CR1","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","volume":"50","author":"I Ajzen","year":"1991","unstructured":"Ajzen, I. (1991). The theory of planned behavior. Organisational Behavior and Human Decision Processes, 50(2), 179\u2013221. https:\/\/doi.org\/10.1016\/0749-5978(91)90020-T","journal-title":"Organisational Behavior and Human Decision Processes"},{"key":"10339_CR2","doi-asserted-by":"publisher","unstructured":"Algharabat, R. S., & Rana, N. P. (2020). Social commerce in emerging markets and its impact on online community engagement. Information Systems Frontiers, 1-22. https:\/\/doi.org\/10.1007\/s10796-020-10041-4","DOI":"10.1007\/s10796-020-10041-4"},{"key":"10339_CR3","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1016\/j.chb.2018.03.051","volume":"85","author":"T Araujo","year":"2018","unstructured":"Araujo, T. (2018). Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions. Computers in Human Behavior, 85, 183\u2013189. https:\/\/doi.org\/10.1016\/j.chb.2018.03.051","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"10339_CR4","doi-asserted-by":"publisher","first-page":"571","DOI":"10.1177\/014920639101700303","volume":"17","author":"BJ Avolio","year":"1991","unstructured":"Avolio, B. J., Yammarino, F. J., & Bass, B. M. (1991). Identifying common methods variance with data collected from a single source: An unresolved sticky issue. Journal of Management, 17(3), 571\u2013587. https:\/\/doi.org\/10.1177\/014920639101700303","journal-title":"Journal of Management"},{"key":"10339_CR5","doi-asserted-by":"publisher","first-page":"132","DOI":"10.1016\/j.tourman.2012.06.010","volume":"35","author":"JK Ayeh","year":"2013","unstructured":"Ayeh, J. K., Au, N., & Law, R. (2013). Predicting the intention to use consumer-generated media for travel planning. Tourism Management, 35, 132\u2013143. https:\/\/doi.org\/10.1016\/j.tourman.2012.06.010","journal-title":"Tourism Management"},{"key":"10339_CR6","unstructured":"Balakrishnan, J., & Dwivedi, Y. K. (2021). Conversational commerce: entering the next stage of AI-powered digital assistants. Annals of Operations Research, 1\u201335."},{"issue":"1","key":"10339_CR7","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1007\/s12369-008-0001-3","volume":"1","author":"C Bartneck","year":"2009","unstructured":"Bartneck, C., Kuli\u0107, D., Croft, E., & Zoghbi, S. (2009). Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. International Journal of Social Robotics, 1(1), 71\u201381. https:\/\/doi.org\/10.1007\/s12369-008-0001-3","journal-title":"International Journal of Social Robotics"},{"issue":"1","key":"10339_CR8","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1111\/jcom.12147","volume":"43","author":"S Bellur","year":"2017","unstructured":"Bellur, S., & Sundar, S. S. (2017). Talking health with a machine: How does message interactivity affect attitudes and cognitions? Human Communication Research, 43(1), 25\u201353. https:\/\/doi.org\/10.1111\/jcom.12147","journal-title":"Human Communication Research"},{"issue":"1","key":"10339_CR9","first-page":"9","volume":"7","author":"S Brahnam","year":"2009","unstructured":"Brahnam, S. (2009). Building character for artificial conversational agents: Ethos, ethics, believability, and credibility. PsychNology Journal, 7(1), 9\u201347.","journal-title":"PsychNology Journal"},{"issue":"15-16","key":"10339_CR10","doi-asserted-by":"publisher","first-page":"1401","DOI":"10.1080\/0267257X.2019.1687571","volume":"35","author":"TM Brill","year":"2019","unstructured":"Brill, T. M., Munoz, L., & Miller, R. J. (2019). Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications. Journal of Marketing Management, 35(15-16), 1401\u20131436.","journal-title":"Journal of Marketing Management"},{"key":"10339_CR11","doi-asserted-by":"publisher","first-page":"627","DOI":"10.1146\/annurev-psych-010416-043958","volume":"68","author":"E Broadbent","year":"2017","unstructured":"Broadbent, E. (2017). Interactions with robots: The truths we reveal about ourselves. Annual Review of Psychology, 68, 627\u2013652. https:\/\/doi.org\/10.1146\/annurev-psych-010416-043958","journal-title":"Annual Review of Psychology"},{"issue":"4","key":"10339_CR12","doi-asserted-by":"publisher","first-page":"397","DOI":"10.1007\/s10796-008-9098-z","volume":"10","author":"SA Brown","year":"2008","unstructured":"Brown, S. A. (2008). Household technology adoption, use, and impacts: Past, present, and future. Information Systems Frontiers, 10(4), 397. https:\/\/doi.org\/10.1007\/s10796-008-9098-z","journal-title":"Information Systems Frontiers"},{"key":"10339_CR13","doi-asserted-by":"publisher","first-page":"102112","DOI":"10.1016\/j.jretconser.2020.102112","volume":"55","author":"N B\u00fcy\u00fckda\u011f","year":"2020","unstructured":"B\u00fcy\u00fckda\u011f, N., Soysal, A. N., & Kitapci, O. (2020). The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research. Journal of Retailing and Consumer Services, 55, 102112. https:\/\/doi.org\/10.1016\/j.jretconser.2020.102112","journal-title":"Journal of Retailing and Consumer Services"},{"key":"10339_CR14","doi-asserted-by":"publisher","first-page":"106714","DOI":"10.1016\/j.chb.2021.106714","volume":"119","author":"B Canziani","year":"2021","unstructured":"Canziani, B., & MacSween, S. (2021). Consumer acceptance of voice-activated smart home devices for product information seeking and online ordering. Computers in Human Behavior, 119, 106714. https:\/\/doi.org\/10.1016\/j.chb.2021.106714","journal-title":"Computers in Human Behavior"},{"key":"10339_CR15","doi-asserted-by":"publisher","first-page":"315","DOI":"10.1016\/j.chb.2018.08.048","volume":"90","author":"V Chattaraman","year":"2019","unstructured":"Chattaraman, V., Kwon, W. S., Gilbert, J. E., & Ross, K. (2019). Should AI-Based, conversational digital assistants employ social-or task-oriented interaction style? A task-competency and reciprocity perspective for older adults. Computers in Human Behavior, 90, 315\u2013330. https:\/\/doi.org\/10.1016\/j.chb.2018.08.048","journal-title":"Computers in Human Behavior"},{"issue":"7","key":"10339_CR16","doi-asserted-by":"publisher","first-page":"1519","DOI":"10.1108\/APJML-03-2019-0192","volume":"32","author":"JW Cheong","year":"2020","unstructured":"Cheong, J. W., Muthaly, S., Kuppusamy, M., & Han, C. (2020). The study of online reviews and its relationship to online purchase intention for electronic products among the millennials in Malaysia. Asia Pacific Journal of Marketing and Logistics, 32(7), 1519\u20131538. https:\/\/doi.org\/10.1108\/APJML-03-2019-0192","journal-title":"Asia Pacific Journal of Marketing and Logistics"},{"issue":"4","key":"10339_CR17","doi-asserted-by":"publisher","first-page":"1240","DOI":"10.1016\/j.eswa.2012.08.067","volume":"40","author":"AYL Chong","year":"2013","unstructured":"Chong, A. Y. L. (2013). A two-staged SEM-neural network approach for understanding and predicting the determinants of m-commerce adoption. Expert Systems with Applications, 40(4), 1240\u20131247.","journal-title":"Expert Systems with Applications"},{"key":"10339_CR18","doi-asserted-by":"publisher","first-page":"102735","DOI":"10.1016\/j.jretconser.2021.102735","volume":"63","author":"T Chong","year":"2021","unstructured":"Chong, T., Yu, T., Keeling, D. I., & de Ruyter, K. (2021). AI-chatbots on the services frontline addressing the challenges and opportunities of agency. Journal of Retailing and Consumer Services, 63, 102735. https:\/\/doi.org\/10.1016\/j.jretconser.2021.102735","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"6","key":"10339_CR19","doi-asserted-by":"publisher","first-page":"1431","DOI":"10.1007\/s10796-021-10152-6","volume":"23","author":"J Choudrie","year":"2021","unstructured":"Choudrie, J., Patil, S., Kotecha, K., Matta, N., & Pappas, I. (2021). Applying and understanding an advanced, novel deep learning approach: A Covid 19, text based, emotions analysis study. Information Systems Frontiers, 23(6), 1431\u20131514.","journal-title":"Information Systems Frontiers"},{"key":"10339_CR20","doi-asserted-by":"publisher","first-page":"539","DOI":"10.1016\/j.future.2018.01.055","volume":"92","author":"L Ciechanowski","year":"2019","unstructured":"Ciechanowski, L., Przegalinska, A., Magnuski, M., & Gloor, P. (2019). In the shades of the uncanny valley: An experimental study of human\u2013chatbot interaction. Future Generation Computer Systems, 92, 539\u2013548. https:\/\/doi.org\/10.1016\/j.future.2018.01.055","journal-title":"Future Generation Computer Systems"},{"key":"10339_CR21","doi-asserted-by":"publisher","DOI":"10.1108\/EJM-02-2020-0122","author":"YG Cui","year":"2021","unstructured":"Cui, Y. G., van Esch, P., & Jain, S. P. (2021). Just walk out: The effect of AI-enabled checkouts. European Journal of Marketing. https:\/\/doi.org\/10.1108\/EJM-02-2020-0122 ahead-of-print.","journal-title":"European Journal of Marketing"},{"key":"10339_CR22","doi-asserted-by":"publisher","first-page":"539","DOI":"10.2307\/20650308","volume":"333","author":"D Cyr","year":"2009","unstructured":"Cyr, D., Head, M., Larios, H., & Pan, B. (2009). Exploring human images in website design: a multi-method approach. MIS Quarterly, 333, 539\u2013566.","journal-title":"MIS Quarterly"},{"key":"10339_CR23","doi-asserted-by":"publisher","first-page":"541","DOI":"10.1016\/j.tourman.2016.01.001","volume":"54","author":"AN Dedeke","year":"2016","unstructured":"Dedeke, A. N. (2016). Travel web-site design: Information task-fit, service quality and purchase intention. Tourism Management, 54, 541\u2013554. https:\/\/doi.org\/10.1016\/j.tourman.2016.01.001","journal-title":"Tourism Management"},{"issue":"4","key":"10339_CR24","doi-asserted-by":"publisher","first-page":"864","DOI":"10.1037\/0033-295X.114.4.864","volume":"114","author":"N Epley","year":"2007","unstructured":"Epley, N., Waytz, A., & Cacioppo, J. T. (2007). On seeing human: A three-factor theory of anthropomorphism. Psychological Review, 114(4), 864\u2013886. https:\/\/doi.org\/10.1037\/0033-295X.114.4.864","journal-title":"Psychological Review"},{"issue":"7","key":"10339_CR25","doi-asserted-by":"publisher","first-page":"713","DOI":"10.1108\/JSM-07-2015-0225","volume":"30","author":"A Fan","year":"2016","unstructured":"Fan, A., Wu, L. L., & Mattila, A. S. (2016). Does anthropomorphism influence customers\u2019 switching intentions in the self-service technology failure context? Journal of Services Marketing, 30(7), 713\u2013723. https:\/\/doi.org\/10.1108\/JSM-07-2015-0225","journal-title":"Journal of Services Marketing"},{"key":"10339_CR26","doi-asserted-by":"publisher","first-page":"180","DOI":"10.1016\/j.jbusres.2020.08.058","volume":"122","author":"T Fernandes","year":"2021","unstructured":"Fernandes, T., & Oliveira, E. (2021). Understanding consumers\u2019 acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption. Journal of Business Research, 122, 180\u2013191. https:\/\/doi.org\/10.1016\/j.jbusres.2020.08.058","journal-title":"Journal of Business Research"},{"issue":"1","key":"10339_CR27","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1177\/002224378101800104","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39\u201350. https:\/\/doi.org\/10.1177\/002224378101800104","journal-title":"Journal of Marketing Research"},{"issue":"8","key":"10339_CR28","doi-asserted-by":"publisher","first-page":"3192","DOI":"10.1016\/j.jbusres.2015.12.008","volume":"69","author":"CM Fuller","year":"2016","unstructured":"Fuller, C. M., Simmering, M. J., Atinc, G., Atinc, Y., & Babin, B. J. (2016). Common methods variance detection in business research. Journal of Business Research, 69(8), 3192\u20133198. https:\/\/doi.org\/10.1016\/j.jbusres.2015.12.008","journal-title":"Journal of Business Research"},{"issue":"6","key":"10339_CR29","doi-asserted-by":"publisher","first-page":"407","DOI":"10.1016\/j.omega.2004.01.006","volume":"32","author":"D Gefen","year":"2004","unstructured":"Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence: Experiments in e-Products and e-Services. Omega, 32(6), 407\u2013424. https:\/\/doi.org\/10.1016\/j.omega.2004.01.006","journal-title":"Omega"},{"issue":"11","key":"10339_CR30","doi-asserted-by":"publisher","first-page":"5272","DOI":"10.1016\/j.jbusres.2016.04.124","volume":"69","author":"C Gelhard","year":"2016","unstructured":"Gelhard, C., von Delft, S., & Gudergan, S. P. (2016). Heterogeneity in dynamic capability configurations: Equifinality and strategic performance. Journal of Business Research, 69(11), 5272\u20135279.","journal-title":"Journal of Business Research"},{"key":"10339_CR31","doi-asserted-by":"publisher","first-page":"304","DOI":"10.1016\/j.chb.2019.01.020","volume":"97","author":"E Go","year":"2019","unstructured":"Go, E., & Sundar, S. S. (2019). Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions. Computers in Human Behavior, 97, 304\u2013316.","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"10339_CR32","doi-asserted-by":"publisher","first-page":"482","DOI":"10.1177\/1476127018786487","volume":"16","author":"T Greckhamer","year":"2018","unstructured":"Greckhamer, T., Furnari, S., Fiss, P. C., & Aguilera, R. V. (2018). Studying configurations with qualitative comparative analysis: Best practices in strategy and organization research. Strategic Organization, 16(4), 482\u2013495.","journal-title":"Strategic Organization"},{"issue":"2","key":"10339_CR33","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1007\/s10796-018-9846-7","volume":"20","author":"A Gupta","year":"2018","unstructured":"Gupta, A., Deokar, A., Iyer, L., Sharda, R., & Schrader, D. (2018). Big data & analytics for societal impact: Recent research and trends. Information Systems Frontiers, 20(2), 185\u2013194.","journal-title":"Information Systems Frontiers"},{"issue":"3","key":"10339_CR34","doi-asserted-by":"publisher","first-page":"414","DOI":"10.1007\/s11747-011-0261-6","volume":"40","author":"JF Hair","year":"2012","unstructured":"Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414\u2013433. https:\/\/doi.org\/10.1007\/s11747-011-0261-6","journal-title":"Journal of the Academy of Marketing Science"},{"key":"10339_CR35","volume-title":"Advanced issues in partial least squares structural equation modeling","author":"JF Hair Jr","year":"2017","unstructured":"Hair, J. F., Jr., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling. Sage publications."},{"issue":"1","key":"10339_CR36","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1108\/EBR-11-2018-0203","volume":"31","author":"JF Hair","year":"2019","unstructured":"Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2\u201324.","journal-title":"European Business Review"},{"key":"10339_CR37","doi-asserted-by":"publisher","first-page":"101765","DOI":"10.1016\/j.tele.2021.101765","volume":"68","author":"N Hasan","year":"2022","unstructured":"Hasan, N., Bao, Y., & Chiong, R. (2022). A multi-method analytical approach to predicting young adults\u2019 intention to invest in mHealth during the COVID-19 pandemic. Telematics and Informatics, 68, 101765.","journal-title":"Telematics and Informatics"},{"issue":"1","key":"10339_CR38","doi-asserted-by":"publisher","first-page":"12","DOI":"10.17705\/1CAIS.02612","volume":"26","author":"J He","year":"2010","unstructured":"He, J., & Freeman, L. A. (2010). Understanding the formation of general computer self-efficacy. Communications of the Association for Information Systems, 26(1), 12. https:\/\/doi.org\/10.17705\/1CAIS.02612","journal-title":"Communications of the Association for Information Systems"},{"issue":"1","key":"10339_CR39","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/s11747-014-0403-8","volume":"43","author":"J Henseler","year":"2015","unstructured":"Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115\u2013135.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"10339_CR40","doi-asserted-by":"publisher","first-page":"956","DOI":"10.1111\/bjet.12770","volume":"50","author":"KF Hew","year":"2019","unstructured":"Hew, K. F., Lan, M., Tang, Y., Jia, C., & Lo, C. K. (2019). Where is the \u201ctheory\u201d within the field of educational technology research? British Journal of Educational Technology, 50(3), 956\u2013971.","journal-title":"British Journal of Educational Technology"},{"issue":"1","key":"10339_CR41","doi-asserted-by":"publisher","first-page":"129","DOI":"10.1007\/s12369-016-0380-9","volume":"9","author":"CC Ho","year":"2017","unstructured":"Ho, C. C., & MacDorman, K. F. (2017). Measuring the uncanny valley effect. International Journal of Social Robotics, 9(1), 129\u2013139. https:\/\/doi.org\/10.1007\/s12369-016-0380-9","journal-title":"International Journal of Social Robotics"},{"key":"10339_CR42","doi-asserted-by":"publisher","first-page":"102250","DOI":"10.1016\/j.ijinfomgt.2020.102250","volume":"56","author":"Q Hu","year":"2021","unstructured":"Hu, Q., Lu, Y., Pan, Z., Gong, Y., & Yang, Z. (2021). Can AI artifacts influence human cognition? The effects of artificial autonomy in intelligent personal assistants. International Journal of Information Management, 56, 102250. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2020.102250","journal-title":"International Journal of Information Management"},{"issue":"1","key":"10339_CR43","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1007\/s11747-020-00749-9","volume":"49","author":"MH Huang","year":"2021","unstructured":"Huang, M. H., & Rust, R. T. (2021). A strategic framework for artificial intelligence in marketing. Journal of the Academy of Marketing Science, 49(1), 30\u201350. https:\/\/doi.org\/10.1007\/s11747-020-00749-9","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"6","key":"10339_CR44","doi-asserted-by":"publisher","first-page":"1267","DOI":"10.1007\/s10796-016-9721-3","volume":"20","author":"EC Idemudia","year":"2018","unstructured":"Idemudia, E. C., Raisinghani, M. S., & Samuel-Ojo, O. (2018). The contributing factors of continuance usage of social media: An empirical analysis. Information Systems Frontiers, 20(6), 1267\u20131280.","journal-title":"Information Systems Frontiers"},{"key":"10339_CR45","doi-asserted-by":"publisher","unstructured":"Ischen, C., Araujo, T., van Noort, G., Voorveld, H., & Smit, E. (2020). \u201cI Am Here to Assist You Today\u201d: The Role of Entity, Interactivity and Experiential Perceptions in Chatbot Persuasion.\u00a0Journal of Broadcasting & Electronic Media, 1-25. https:\/\/doi.org\/10.1080\/08838151.2020.1834297v","DOI":"10.1080\/08838151.2020.1834297v"},{"key":"10339_CR46","doi-asserted-by":"publisher","first-page":"106747","DOI":"10.1016\/j.chb.2021.106747","volume":"120","author":"M Jang","year":"2021","unstructured":"Jang, M., Jung, Y., & Kim, S. (2021). Investigating managers\u2019 understanding of chatbots in the Korean financial industry. Computers in Human Behavior, 120, 106747. https:\/\/doi.org\/10.1016\/j.chb.2021.106747","journal-title":"Computers in Human Behavior"},{"issue":"12","key":"10339_CR47","doi-asserted-by":"publisher","first-page":"821","DOI":"10.1080\/01691864.2014.893837","volume":"28","author":"H Kamide","year":"2014","unstructured":"Kamide, H., Kawabe, K., Shigemi, S., & Arai, T. (2014). Relationship between familiarity and humanness of robots: Quantification of psychological impressions toward humanoid robots. Advanced Robotics, 28(12), 821\u2013832. https:\/\/doi.org\/10.1080\/01691864.2014.893837","journal-title":"Advanced Robotics"},{"key":"10339_CR48","doi-asserted-by":"publisher","first-page":"390","DOI":"10.3389\/fpsyg.2015.00390","volume":"6","author":"J K\u00e4tsyri","year":"2015","unstructured":"K\u00e4tsyri, J., F\u00f6rger, K., M\u00e4k\u00e4r\u00e4inen, M., & Takala, T. (2015). A review of empirical evidence on different uncanny valley hypotheses: Support for perceptual mismatch as one road to the valley of eeriness. Frontiers in Psychology, 6, 390. https:\/\/doi.org\/10.3389\/fpsyg.2015.00390","journal-title":"Frontiers in Psychology"},{"key":"10339_CR49","doi-asserted-by":"publisher","first-page":"585","DOI":"10.1007\/s10796-020-10015-6","volume":"22","author":"L Kendall","year":"2020","unstructured":"Kendall, L., Chaudhuri, B., & Bhalla, A. (2020). Understanding technology as situated practice: Everyday use of voice user interfaces among diverse groups of users in Urban India. Information System Frontiers, 22, 585\u2013605. https:\/\/doi.org\/10.1007\/s10796-020-10015-6","journal-title":"Information System Frontiers"},{"key":"10339_CR50","volume-title":"Principles and practice of structural equation modeling","author":"RB Kline","year":"2015","unstructured":"Kline, R. B. (2015). Principles and practice of structural equation modeling. Guilford publications."},{"issue":"4","key":"10339_CR51","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/ijec.2015100101","volume":"11","author":"N Kock","year":"2015","unstructured":"Kock, N. (2015). Common method bias in PLS-SEM: A full collinearity assessment approach. International Journal of e-Collaboration (ijec), 11(4), 1\u201310. https:\/\/doi.org\/10.4018\/ijec.2015100101","journal-title":"International Journal of e-Collaboration (ijec)"},{"key":"10339_CR52","doi-asserted-by":"crossref","unstructured":"Kuligowska, K. (2015). Commercial chatbot: performance evaluation, usability metrics and quality standards of embodied conversational agents.\u00a0Professionals Center for Business Research,\u00a02. http:\/\/pcbr.net\/issue\/0202\/. (Accessed on 20.9.2021).","DOI":"10.18483\/PCBR.22"},{"issue":"6","key":"10339_CR53","doi-asserted-by":"publisher","first-page":"819","DOI":"10.1086\/523290","volume":"34","author":"AA Labroo","year":"2008","unstructured":"Labroo, A. A., Dhar, R., & Schwarz, N. (2008). Of frog wines and frowning watches: Semantic priming, perceptual fluency, and brand evaluation. Journal of Consumer Research, 34(6), 819\u2013831. https:\/\/doi.org\/10.1086\/523290","journal-title":"Journal of Consumer Research"},{"issue":"10","key":"10339_CR54","doi-asserted-by":"publisher","first-page":"880","DOI":"10.17705\/1jais.00411","volume":"16","author":"NK Lankton","year":"2015","unstructured":"Lankton, N. K., McKnight, D. H., & Tripp, J. (2015). Technology, humanness, and trust: rethinking trust in technology. Journal of the Association for Information Systems, 16(10), 880\u2013918. https:\/\/doi.org\/10.17705\/1jais.00411","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"10339_CR55","doi-asserted-by":"publisher","first-page":"563","DOI":"10.1007\/s10796-019-09975-1","volume":"22","author":"K Lee","year":"2020","unstructured":"Lee, K., Lee, K. Y., & Sheehan, L. (2020a). Hey Alexa! A magic spell of social glue? Sharing a smart voice assistant speaker and its impact on users\u2019 perception of group harmony. Information Systems Frontiers, 22(3), 563\u2013583. https:\/\/doi.org\/10.1007\/s10796-019-09975-1","journal-title":"Information Systems Frontiers"},{"key":"10339_CR56","doi-asserted-by":"publisher","first-page":"113477","DOI":"10.1016\/j.eswa.2020.113477","volume":"157","author":"VH Lee","year":"2020","unstructured":"Lee, V. H., Hew, J. J., Leong, L. Y., Tan, G. W. H., & Ooi, K. B. (2020b). Wearable payment: A deep learning-based dual-stage SEM-ANN analysis. Expert Systems with Applications, 157, 113477.","journal-title":"Expert Systems with Applications"},{"key":"10339_CR57","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1016\/j.jbusres.2019.11.056","volume":"110","author":"LY Leong","year":"2020","unstructured":"Leong, L. Y., Hew, T. S., Ooi, K. B., & Chong, A. Y. L. (2020). Predicting the antecedents of trust in social commerce\u2013A hybrid structural equation modeling with neural network approach. Journal of Business Research, 110, 24\u201340. https:\/\/doi.org\/10.1016\/j.jbusres.2019.11.056","journal-title":"Journal of Business Research"},{"issue":"4","key":"10339_CR58","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1093\/jcmc\/zmy009","volume":"23","author":"Z Lew","year":"2018","unstructured":"Lew, Z., Walther, J. B., Pang, A., & Shin, W. (2018). Interactivity in online chat: Conversational contingency and response latency in computer-mediated communication. Journal of Computer-Mediated Communication, 23(4), 201\u2013221.","journal-title":"Journal of Computer-Mediated Communication"},{"key":"10339_CR59","doi-asserted-by":"crossref","unstructured":"Li, L., Lee, K. Y., Emokpae, E., & Yang, S. B. (2021a). What makes you continuously use chatbot services? Evidence from chinese online travel agencies. Electronic Markets, 31(3), 575\u2013599.","DOI":"10.1007\/s12525-020-00454-z"},{"key":"10339_CR60","doi-asserted-by":"publisher","unstructured":"Li, W., Mao, Y., & Zhou, L. (2021b). The impact of interactivity on user satisfaction in digital social reading: Social presence as a mediator.\u00a0International Journal of Human\u2013Computer Interaction, 1-12. https:\/\/doi.org\/10.1080\/10447318.2021.1898850","DOI":"10.1080\/10447318.2021.1898850"},{"issue":"2","key":"10339_CR61","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1016\/j.ijinfomgt.2016.10.008","volume":"37","author":"F Liebana-Cabanillas","year":"2017","unstructured":"Liebana-Cabanillas, F., Marinkovic, V., & Kalinic, Z. (2017). A SEM-neural network approach for predicting antecedents of m-commerce acceptance. International Journal of Information Management, 37(2), 14\u201324. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2016.10.008","journal-title":"International Journal of Information Management"},{"issue":"4","key":"10339_CR62","doi-asserted-by":"publisher","first-page":"542","DOI":"10.1016\/j.jretai.2012.08.001","volume":"88","author":"SB MacKenzie","year":"2012","unstructured":"MacKenzie, S. B., & Podsakoff, P. M. (2012). Common method bias in marketing: Causes, mechanisms, and procedural remedies. Journal of Retailing, 88(4), 542\u2013555. https:\/\/doi.org\/10.1016\/j.jretai.2012.08.001","journal-title":"Journal of Retailing"},{"key":"10339_CR63","doi-asserted-by":"publisher","DOI":"10.1108\/IJM-03-2021-0173","author":"N Malik","year":"2021","unstructured":"Malik, N., Tripathi, S. N., Kar, A. K., & Gupta, S. (2021). Impact of artificial intelligence on employees working in industry 4.0 led organisations. International Journal of Manpower. https:\/\/doi.org\/10.1108\/IJM-03-2021-0173","journal-title":"International Journal of Manpower"},{"key":"10339_CR64","doi-asserted-by":"publisher","first-page":"28","DOI":"10.1016\/j.obhdp.2017.07.004","volume":"142","author":"AE Martin","year":"2017","unstructured":"Martin, A. E., & Phillips, K. W. (2017). What \u201cblindness\u201d to gender differences helps women see and do: Implications for confidence, agency, and action in male-dominated environments. Organisational Behavior and Human Decision Processes, 142, 28\u201344. https:\/\/doi.org\/10.1016\/j.obhdp.2017.07.004","journal-title":"Organisational Behavior and Human Decision Processes"},{"key":"10339_CR65","doi-asserted-by":"publisher","first-page":"208","DOI":"10.17705\/1CAIS.05008","volume":"50","author":"J Mattke","year":"2022","unstructured":"Mattke, J., Maier, C., Weitzel, T., Gerow, J. E., & Thatcher, J. B. (2022). Qualitative Comparative Analysis (QCA) In Information Systems Research: Status Quo, Guidelines, and Future Directions. Communications of the Association for Information Systems, 50, 208\u2013240. https:\/\/doi.org\/10.17705\/1CAIS.05008","journal-title":"Communications of the Association for Information Systems"},{"key":"10339_CR66","unstructured":"Mayer, D., & Harrison, N. (2019). As customers begin to shop through voice assistants, what can brands do to stand out?\u00a0Harvard Business Review, Retrieved August,\u00a015, 2019."},{"key":"10339_CR67","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1016\/j.jbusres.2020.11.045","volume":"124","author":"G McLean","year":"2021","unstructured":"McLean, G., Osei-Frimpong, K., & Barhorst, J. (2021). Alexa, do voice assistants influence consumer brand engagement?\u2013Examining the role of AI powered voice assistants in influencing consumer brand engagement. Journal of Business Research, 124, 312\u2013328. https:\/\/doi.org\/10.1016\/j.jbusres.2020.11.045","journal-title":"Journal of Business Research"},{"key":"10339_CR68","unstructured":"Messina, C. (2016). 2016 will be the year of conversational commerce. https:\/\/medium.com\/chris-messina\/2016-will-be-the-year-of-conversational-commerce-1586e85e3991#.bsdskkyji. Accessed on 1 Mar 2021."},{"issue":"4","key":"10339_CR69","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1108\/DPRG-03-2020-0032","volume":"22","author":"UB Mir","year":"2020","unstructured":"Mir, U. B., Sharma, S., Kar, A. K., & Gupta, M. P. (2020). Critical success factors for integrating artificial intelligence and robotics. Digital Policy, Regulation and Governance., 22(4), 307\u2013333.","journal-title":"Digital Policy, Regulation and Governance."},{"issue":"4","key":"10339_CR70","first-page":"33","volume":"7","author":"M Mori","year":"1970","unstructured":"Mori, M. (1970). The uncanny valley. Energy, 7(4), 33\u201335.","journal-title":"Energy"},{"issue":"2","key":"10339_CR71","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1109\/MRA.2012.2192811","volume":"19","author":"M Mori","year":"2012","unstructured":"Mori, M., MacDorman, K. F., & Kageki, N. (2012). The uncanny valley [from the field]. IEEE Robotics & Automation Magazine, 19(2), 98\u2013100. https:\/\/doi.org\/10.1109\/MRA.2012.2192811","journal-title":"IEEE Robotics & Automation Magazine"},{"issue":"5","key":"10339_CR72","doi-asserted-by":"publisher","first-page":"489","DOI":"10.1002\/mar.21192","volume":"36","author":"E Moriuchi","year":"2019","unstructured":"Moriuchi, E. (2019). Okay, Google! An empirical study on voice assistants on consumer engagement and loyalty. Psychology & Marketing, 36(5), 489\u2013501.","journal-title":"Psychology & Marketing"},{"key":"10339_CR73","doi-asserted-by":"publisher","unstructured":"Moussawi, S., Koufaris, M., & Benbunan-Fich, R. (2020). How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents. Electronic Markets, 1-22. https:\/\/doi.org\/10.1007\/s12525-020-00411-w","DOI":"10.1007\/s12525-020-00411-w"},{"key":"10339_CR74","doi-asserted-by":"publisher","unstructured":"Nass, C., Steuer, J., & Tauber, E. R. (1994, April). Computers are social actors. In\u00a0Proceedings of the SIGCHI conference on Human factors in computing systems\u00a0(pp. 72\u201378). https:\/\/doi.org\/10.1145\/191666.191703","DOI":"10.1145\/191666.191703"},{"key":"10339_CR75","unstructured":"Negnevitsky, M. (2011) Artificial intelligence: A guide to intelligent systems\u00a0(3rd ed. pp. 471) Pearson Education Limited, Harlow, England."},{"issue":"3","key":"10339_CR76","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1093\/iwc\/iwz022","volume":"31","author":"CB Nordheim","year":"2019","unstructured":"Nordheim, C. B., Folstad, A., & Bjorkli, C. A. (2019). An initial model of trust in chatbots for customer service\u2014Findings from a questionnaire study. Interacting with Computers, 31(3), 317\u2013335. https:\/\/doi.org\/10.1093\/iwc\/iwz022","journal-title":"Interacting with Computers"},{"key":"10339_CR77","unstructured":"Nunnally, J. C., & Bernstein, I. H. (1994).\u00a0Psychometric theory (3rd ed.). New York: McGraw-Hill."},{"issue":"2","key":"10339_CR78","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1111\/jcom.12147","volume":"65","author":"J Oh","year":"2015","unstructured":"Oh, J., & Sundar, S. S. (2015). How does interactivity persuade? An experimental test of interactivity on cognitive absorption, elaboration, and attitudes. Journal of Communication, 65(2), 213\u2013236. https:\/\/doi.org\/10.1111\/jcom.12147","journal-title":"Journal of Communication"},{"key":"10339_CR79","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1016\/j.eswa.2016.04.015","volume":"59","author":"KB Ooi","year":"2016","unstructured":"Ooi, K. B., & Tan, G. W. H. (2016). Mobile technology acceptance model: An investigation using mobile users to explore smartphone credit card. Expert Systems with Applications, 59, 33\u201346. https:\/\/doi.org\/10.1016\/j.eswa.2016.04.015","journal-title":"Expert Systems with Applications"},{"key":"10339_CR80","doi-asserted-by":"publisher","first-page":"106","DOI":"10.1016\/j.jretconser.2015.04.003","volume":"25","author":"E Pantano","year":"2015","unstructured":"Pantano, E., & Viassone, M. (2015). Engaging consumers on new integrated multichannel retail settings: Challenges for retailers. Journal of Retailing and Consumer Services, 25, 106\u2013114. https:\/\/doi.org\/10.1016\/j.jretconser.2015.04.003","journal-title":"Journal of Retailing and Consumer Services"},{"key":"10339_CR81","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2020.102096","volume":"55","author":"E Pantano","year":"2020","unstructured":"Pantano, E., & Pizzi, G. (2020). Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis. Journal of Retailing and Consumer Services, 55, 102096.","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"4","key":"10339_CR82","doi-asserted-by":"publisher","first-page":"689","DOI":"10.1109\/TLT.2020.3020499","volume":"13","author":"Z Papamitsiou","year":"2020","unstructured":"Papamitsiou, Z., Pappas, I. O., Sharma, K., & Giannakos, M. N. (2020). Utilizing multimodal data through fsQCA to explain engagement in adaptive learning. IEEE Transactions on Learning Technologies, 13(4), 689\u2013703.","journal-title":"IEEE Transactions on Learning Technologies"},{"issue":"7\/8","key":"10339_CR83","doi-asserted-by":"publisher","first-page":"1679","DOI":"10.1108\/EJM-10-2017-0707","volume":"52","author":"IO Pappas","year":"2018","unstructured":"Pappas, I. O. (2018). User experience in personalized online shopping: A fuzzy-set analysis. European Journal of Marketing, 52(7\/8), 1679\u20132170.","journal-title":"European Journal of Marketing"},{"key":"10339_CR84","doi-asserted-by":"publisher","first-page":"102310","DOI":"10.1016\/j.ijinfomgt.2021.102310","volume":"58","author":"IO Pappas","year":"2021","unstructured":"Pappas, I. O., & Woodside, A. G. (2021). Fusszzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing. International Journal of Information Management, 58, 102310.","journal-title":"International Journal of Information Management"},{"issue":"2","key":"10339_CR85","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3036399","volume":"17","author":"IO Pappas","year":"2017","unstructured":"Pappas, I. O., Giannakos, M. N., Jaccheri, L., & Sampson, D. G. (2017). Assessing student behavior in computer science education with an fsQCA approach: The role of gains and barriers. ACM Transactions on Computing Education (TOCE), 17(2), 1\u201323.","journal-title":"ACM Transactions on Computing Education (TOCE)"},{"key":"10339_CR86","doi-asserted-by":"publisher","first-page":"102272","DOI":"10.1016\/j.jretconser.2020.102272","volume":"58","author":"J Park","year":"2021","unstructured":"Park, J., Hyun, H., & Thavisay, T. (2021). A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention. Journal of Retailing and Consumer Services, 58, 102272. https:\/\/doi.org\/10.1016\/j.jretconser.2020.102272","journal-title":"Journal of Retailing and Consumer Services"},{"key":"10339_CR87","doi-asserted-by":"publisher","first-page":"725","DOI":"10.1016\/j.jbusres.2020.05.015","volume":"122","author":"N Patwa","year":"2021","unstructured":"Patwa, N., Sivarajah, U., Seetharaman, A., Sarkar, S., Maiti, K., & Hingorani, K. (2021). Towards a circular economy: An emerging economies context. Journal of Business Research, 122, 725\u2013735. https:\/\/doi.org\/10.1016\/j.jbusres.2020.05.015","journal-title":"Journal of Business Research"},{"issue":"1\u20132","key":"10339_CR88","doi-asserted-by":"publisher","first-page":"122","DOI":"10.1080\/0267257X.2013.770413","volume":"29","author":"CR Payne","year":"2013","unstructured":"Payne, C. R., Hyman, M. R., Niculescu, M., & Huhmann, B. A. (2013). Anthropomorphic responses to new-to-market logos. Journal of Marketing Management, 29(1\u20132), 122\u2013140. https:\/\/doi.org\/10.1080\/0267257X.2013.770413","journal-title":"Journal of Marketing Management"},{"key":"10339_CR89","doi-asserted-by":"crossref","unstructured":"Pierce, T. (2009). Social anxiety and technology: Face-to-face communication versus technological communication among teens. Computers in Human Behavior, 25(6), 1367\u20131372.","DOI":"10.1016\/j.chb.2009.06.003"},{"key":"10339_CR90","doi-asserted-by":"publisher","first-page":"539","DOI":"10.1146\/annurev-psych-120710-100452","volume":"63","author":"PM Podsakoff","year":"2012","unstructured":"Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539\u2013569. https:\/\/doi.org\/10.1146\/annurev-psych-120710-100452","journal-title":"Annual Review of Psychology"},{"key":"10339_CR91","doi-asserted-by":"publisher","first-page":"320","DOI":"10.1016\/j.techfore.2017.01.025","volume":"124","author":"I Poncin","year":"2017","unstructured":"Poncin, I., Garnier, M., Mimoun, M. S. B., & Leclercq, T. (2017). Smart technologies and shopping experience: Are gamification interfaces effective? The case of the Smart store. Technological Forecasting and Social Change, 124, 320\u2013331. https:\/\/doi.org\/10.1016\/j.techfore.2017.01.025","journal-title":"Technological Forecasting and Social Change"},{"key":"10339_CR92","doi-asserted-by":"publisher","first-page":"533","DOI":"10.1007\/s10796-019-09969-z","volume":"22","author":"J Porra","year":"2020","unstructured":"Porra, J., Lacity, M., & Parks, M. S. (2020). Can Computer Based Human-Likeness Endanger Humanness?\u201d \u2013 A Philosophical and Ethical Perspective on Digital Assistants Expressing Feelings They Can\u2019t Have\u201d. Information System Frontier, 22, 533\u2013547. https:\/\/doi.org\/10.1007\/s10796-019-09969-z","journal-title":"Information System Frontier"},{"key":"10339_CR93","doi-asserted-by":"publisher","unstructured":"Purington, A., Taft, J. G., Sannon, S., Bazarova, N. N., & Taylor, S. H. (2017). \" Alexa is my new BFF\" Social Roles, User Satisfaction, and Personification of the Amazon Echo. In\u00a0Proceedings of the 2017 CHI conference extended abstracts on human factors in computing systems\u00a0(pp. 2853\u20132859). https:\/\/doi.org\/10.1145\/3027063.3053246","DOI":"10.1145\/3027063.3053246"},{"issue":"4","key":"10339_CR94","doi-asserted-by":"publisher","first-page":"145","DOI":"10.2753\/MIS0742-1222250405","volume":"25","author":"L Qiu","year":"2009","unstructured":"Qiu, L., & Benbasat, I. (2009). Evaluating anthropomorphic product recommendation agents: A social relationship perspective to designing information systems. Journal of Management Information Systems, 25(4), 145\u2013182. https:\/\/doi.org\/10.2753\/MIS0742-1222250405","journal-title":"Journal of Management Information Systems"},{"issue":"10","key":"10339_CR95","doi-asserted-by":"publisher","first-page":"669","DOI":"10.1016\/j.ijhcs.2010.05.005","volume":"68","author":"L Qiu","year":"2010","unstructured":"Qiu, L., & Benbasat, I. (2010). A study of demographic embodiments of product recommendation agents in electronic commerce. International Journal of Human-Computer Studies, 68(10), 669\u2013688.","journal-title":"International Journal of Human-Computer Studies"},{"issue":"3","key":"10339_CR96","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1093\/pan\/mpj019","volume":"14","author":"CC Ragin","year":"2006","unstructured":"Ragin, C. C. (2006). Set relations in social research: Evaluating their consistency and coverage. Political Analysis, 14(3), 291\u2013310.","journal-title":"Political Analysis"},{"key":"10339_CR97","volume-title":"Redesigning social inquiry: Fuzzy sets and beyond","author":"CC Ragin","year":"2009","unstructured":"Ragin, C. C. (2009). Redesigning social inquiry: Fuzzy sets and beyond. University of Chicago Press."},{"issue":"1","key":"10339_CR98","doi-asserted-by":"publisher","first-page":"192","DOI":"10.5465\/amr.2018.0072","volume":"46","author":"S Raisch","year":"2021","unstructured":"Raisch, S., & Krakowski, S. (2021). Artificial intelligence and management: The automation\u2013augmentation paradox. Academy of Management Review, 46(1), 192\u2013210.","journal-title":"Academy of Management Review"},{"key":"10339_CR99","doi-asserted-by":"publisher","first-page":"102610","DOI":"10.1016\/j.jretconser.2021.102610","volume":"62","author":"ZB Ramadan","year":"2021","unstructured":"Ramadan, Z. B. (2021). \u201cAlexafying\u201d shoppers: The examination of Amazon\u2019s captive relationship strategy. Journal of Retailing and Consumer Services, 62, 102610. https:\/\/doi.org\/10.1016\/j.jretconser.2021.102610","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"4","key":"10339_CR100","doi-asserted-by":"publisher","first-page":"405","DOI":"10.1177\/1534484310380331","volume":"9","author":"TG Reio Jr","year":"2010","unstructured":"Reio, T. G., Jr. (2010). The threat of common method variance bias to theory building. Human Resource Development Review, 9(4), 405\u2013411. https:\/\/doi.org\/10.1177\/1534484310380331","journal-title":"Human Resource Development Review"},{"key":"10339_CR101","doi-asserted-by":"publisher","unstructured":"Shankar, V., Kalyanam, K., Setia, P., Golmohammadi, A., Tirunillai, S., Douglass, T., ... & Waddoups, R. (2021). How technology is changing retail.\u00a0Journal of Retailing,\u00a097(1), 13-27. https:\/\/doi.org\/10.1016\/j.jretai.2020.10.006","DOI":"10.1016\/j.jretai.2020.10.006"},{"key":"10339_CR102","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1016\/j.ijinfomgt.2018.09.013","volume":"44","author":"SK Sharma","year":"2019","unstructured":"Sharma, S. K., & Sharma, M. (2019). Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation. International Journal of Information Management, 44, 65\u201375.","journal-title":"International Journal of Information Management"},{"key":"10339_CR103","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1016\/j.jbusres.2020.04.030","volume":"115","author":"B Sheehan","year":"2020","unstructured":"Sheehan, B., Jin, H. S., & Gottlieb, U. (2020). Customer service chatbots: Anthropomorphism and adoption. Journal of Business Research, 115, 14\u201324. https:\/\/doi.org\/10.1016\/j.jbusres.2020.04.030","journal-title":"Journal of Business Research"},{"issue":"2","key":"10339_CR104","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1075\/is.16024.shi","volume":"20","author":"D Shin","year":"2019","unstructured":"Shin, D. (2019). How do technological properties influence user affordance of wearable technologies? Interaction Studies, 20(2), 307\u2013338.","journal-title":"Interaction Studies"},{"issue":"5","key":"10339_CR105","doi-asserted-by":"publisher","first-page":"1134","DOI":"10.1108\/IntR-12-2014-0312","volume":"26","author":"D Shin","year":"2016","unstructured":"Shin, D., Choi, M., Kim, J. H., & Lee, J. G. (2016). Interaction, engagement, and perceived interactivity in single-handed interaction. Internet Research, 26(5), 1134\u20131157. https:\/\/doi.org\/10.1108\/IntR-12-2014-0312","journal-title":"Internet Research"},{"key":"10339_CR106","volume-title":"The social psychology of telecommunications","author":"J Short","year":"1976","unstructured":"Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications. Wiley."},{"key":"10339_CR107","doi-asserted-by":"publisher","first-page":"106627","DOI":"10.1016\/j.chb.2020.106627","volume":"117","author":"M Shumanov","year":"2021","unstructured":"Shumanov, M., & Johnson, L. (2021). Making conversations with chatbots more personalized. Computers in Human Behavior, 117, 106627.","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"10339_CR108","doi-asserted-by":"publisher","first-page":"779","DOI":"10.25300\/MISQ\/2018\/11914","volume":"42","author":"SC Srivastava","year":"2018","unstructured":"Srivastava, S. C., & Chandra, S. (2018). Social presence in virtual world collaboration: An uncertainty reduction perspective using a mixed methods approach. MIS Quarterly, 42(3), 779\u2013804. https:\/\/doi.org\/10.25300\/MISQ\/2018\/11914","journal-title":"MIS Quarterly"},{"issue":"5","key":"10339_CR109","doi-asserted-by":"publisher","first-page":"969","DOI":"10.1007\/s10796-019-09969-z","volume":"19","author":"V Sugumaran","year":"2017","unstructured":"Sugumaran, V., Geetha, T. V., Manjula, D., & Gopal, H. (2017). Guest editorial: Computational intelligence and applications. Information Systems Frontiers, 19(5), 969\u20131228. https:\/\/doi.org\/10.1007\/s10796-019-09969-z","journal-title":"Information Systems Frontiers"},{"issue":"5","key":"10339_CR110","doi-asserted-by":"publisher","first-page":"595","DOI":"10.1177\/0093650214534962","volume":"43","author":"SS Sundar","year":"2016","unstructured":"Sundar, S. S., Bellur, S., Oh, J., Jia, H., & Kim, H. S. (2016). Theoretical importance of contingency in human-computer interaction: Effects of message interactivity on user engagement. Communication Research, 43(5), 595\u2013625. https:\/\/doi.org\/10.1177\/0093650214534962","journal-title":"Communication Research"},{"issue":"1","key":"10339_CR111","doi-asserted-by":"publisher","first-page":"1969766","DOI":"10.1080\/23311975.2021.1969766","volume":"8","author":"RJ Tobias-Mamina","year":"2021","unstructured":"Tobias-Mamina, R. J., Maziriri, E. T., & Kempen, E. (2021). Determinants of consumer-generated-content usage for apparel shopping: The moderating effect of gender. Cogent Business & Management, 8(1), 1969766.","journal-title":"Cogent Business & Management"},{"issue":"3","key":"10339_CR112","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1108\/JRIM-12-2019-0200","volume":"15","author":"WHS Tsai","year":"2021","unstructured":"Tsai, W. H. S., Liu, Y., & Chuan, C. H. (2021). How chatbots\u2019 social presence communication enhances consumer engagement: The mediating role of parasocial interaction and dialogue. Journal of Research in Interactive Marketing, 15(3), 460\u2013482.","journal-title":"Journal of Research in Interactive Marketing"},{"key":"10339_CR113","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1016\/j.neuropsychologia.2018.04.027","volume":"114","author":"BA Urgen","year":"2018","unstructured":"Urgen, B. A., Kutas, M., & Saygin, A. P. (2018). Uncanny valley as a window into predictive processing in the social brain. Neuropsychologia, 114, 181\u2013185. https:\/\/doi.org\/10.1016\/j.neuropsychologia.2018.04.027","journal-title":"Neuropsychologia"},{"key":"10339_CR114","doi-asserted-by":"crossref","unstructured":"Vassilakopoulou, P., Haug, A., Salvesen, L. M., & O. Pappas, I. (2022). Developing human\/AI interactions for chat-based customer services: lessons learned from the Norwegian government. European Journal of Information Systems, 1\u201313.","DOI":"10.1080\/0960085X.2022.2096490"},{"issue":"3","key":"10339_CR115","doi-asserted-by":"publisher","first-page":"661","DOI":"10.1111\/j.1744-6570.2002.tb00125.x","volume":"55","author":"Venkateshv","year":"2002","unstructured":"Venkateshv, & Johnson, P. (2002). Telecommuting technology implementations: A within-and between-subjects longitudinal field study. Personnel Psychology, 55(3), 661\u2013687. https:\/\/doi.org\/10.1111\/j.1744-6570.2002.tb00125.x","journal-title":"Personnel Psychology"},{"issue":"4","key":"10339_CR116","first-page":"114","volume":"96","author":"HJ Wilson","year":"2018","unstructured":"Wilson, H. J., & Daugherty, P. R. (2018). Collaborative intelligence: Humans and AI are joining forces. Harvard Business Review, 96(4), 114\u2013123.","journal-title":"Harvard Business Review"},{"issue":"4","key":"10339_CR117","doi-asserted-by":"publisher","first-page":"463","DOI":"10.1016\/j.jbusres.2012.12.021","volume":"66","author":"AG Woodside","year":"2013","unstructured":"Woodside, A. G. (2013). Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory. Journal of Business Research, 66(4), 463\u2013472.","journal-title":"Journal of Business Research"},{"key":"10339_CR118","doi-asserted-by":"publisher","first-page":"433","DOI":"10.1016\/j.measurement.2016.06.042","volume":"92","author":"B Yadav","year":"2016","unstructured":"Yadav, B., Ch, S., Mathur, S., & Adamowski, J. (2016). Discharge forecasting using an online sequential extreme learning machine (OS-ELM) model: A case study in Neckar River, Germany. Measurement, 92, 433\u2013445. https:\/\/doi.org\/10.1016\/j.measurement.2016.06.042","journal-title":"Measurement"},{"issue":"5","key":"10339_CR119","doi-asserted-by":"publisher","first-page":"635","DOI":"10.1177\/0093650217700748","volume":"45","author":"F Yang","year":"2018","unstructured":"Yang, F., & Shen, F. (2018). Effects of web interactivity: A meta-analysis. Communication Research, 45(5), 635\u2013658. https:\/\/doi.org\/10.1177\/0093650217700748","journal-title":"Communication Research"},{"key":"10339_CR120","doi-asserted-by":"publisher","first-page":"101515","DOI":"10.1016\/j.techsoc.2020.101515","volume":"64","author":"Y Zhong","year":"2021","unstructured":"Zhong, Y., Oh, S., & Moon, H. C. (2021). Service transformation under industry 4.0: Investigating acceptance of facial recognition payment through an extended technology acceptance model. Technology in Society, 64, 101515. https:\/\/doi.org\/10.1016\/j.techsoc.2020.101515","journal-title":"Technology in Society"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-022-10339-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10796-022-10339-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-022-10339-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,5,20]],"date-time":"2024-05-20T05:16:43Z","timestamp":1716182203000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10796-022-10339-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,9,23]]},"references-count":120,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2024,6]]}},"alternative-id":["10339"],"URL":"https:\/\/doi.org\/10.1007\/s10796-022-10339-5","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,9,23]]},"assertion":[{"value":"1 September 2022","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"23 September 2022","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of Interest"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}