{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T14:19:39Z","timestamp":1742912379236,"version":"3.40.3"},"publisher-location":"Cham","reference-count":75,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319530758"},{"type":"electronic","value":"9783319530765"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-53076-5_4","type":"book-chapter","created":{"date-parts":[[2017,1,27]],"date-time":"2017-01-27T12:14:22Z","timestamp":1485519262000},"page":"49-73","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Use of Information and Communication Technologies for Knowledge Sharing by Polish and UK-Based Prosumers"],"prefix":"10.1007","author":[{"given":"Ewa","family":"Ziemba","sequence":"first","affiliation":[]},{"given":"Monika","family":"Eisenbardt","sequence":"additional","affiliation":[]},{"given":"Roisin","family":"Mullins","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,1,28]]},"reference":[{"key":"4_CR1","unstructured":"Jaki, A., Miku\u0142a, B. (eds.): Knowledge \u2013 Economy \u2013 Society. Managing Organizations: Concepts and Their Applications (in Polish). University of Economics, Cracow (2014)"},{"key":"4_CR2","volume-title":"Zarz\u0105dzanie i informatyka (in Polish)","author":"J Kisielnicki","year":"2014","unstructured":"Kisielnicki, J.: Zarz\u0105dzanie i informatyka (in Polish). Placet, Warsaw (2014)"},{"key":"4_CR3","volume-title":"Zarz\u0105dzanie wiedz\u0105: koncepcje i narz\u0119dzia (in Polish)","author":"A Kowalczyk","year":"2007","unstructured":"Kowalczyk, A., Nogalski, B.: Zarz\u0105dzanie wiedz\u0105: koncepcje i narz\u0119dzia (in Polish). Difin, Warsaw (2007)"},{"key":"4_CR4","unstructured":"Omotayo, F.P.: Knowledge management as an important tool in organisational management: a review of literature. Libr. Philosophy and Practice (e-j.), Paper 1238 (2015). http:\/\/digitalcommons.unl.edu\/libphilprac\/1238\/"},{"issue":"5","key":"4_CR5","doi-asserted-by":"publisher","first-page":"500","DOI":"10.1108\/13673270210450441","volume":"6","author":"J Rowley","year":"2002","unstructured":"Rowley, J.: Eight questions for customer knowledge management in e-business. J. Knowl. Manag. 6(5), 500\u2013511 (2002). doi: 10.1108\/13673270210450441","journal-title":"J. Knowl. Manag."},{"issue":"4","key":"4_CR6","first-page":"1","volume":"7","author":"B Aghamirian","year":"2013","unstructured":"Aghamirian, B., Dorri, B., Aghamirian, B.: Effects of customer knowledge management\u2019s eight factors in e-commerce. Manag. Sci. Eng. 7(4), 1\u201311 (2013)","journal-title":"Manag. Sci. Eng."},{"issue":"1","key":"4_CR7","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1108\/JEIM-03-2015-0021","volume":"29","author":"S-M Tseng","year":"2016","unstructured":"Tseng, S.-M.: The effect of knowledge management capability and customer knowledge gaps on corporate performance. J. Enterpr. Inf. Manag. 29(1), 51\u201371 (2016). doi: 10.1108\/JEIM-03-2015-0021","journal-title":"J. Enterpr. Inf. Manag."},{"issue":"3","key":"4_CR8","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1080\/00909882.2012.693940","volume":"40","author":"DC Brabham","year":"2012","unstructured":"Brabham, D.C.: Motivations for participation in a crowdsourcing application to improve public engagement in transit planning. J. Appl. Commun. Res. 40(3), 307\u2013328 (2012). doi: 10.1080\/00909882.2012.693940","journal-title":"J. Appl. Commun. Res."},{"issue":"1","key":"4_CR9","first-page":"23","volume":"53","author":"W Tsai","year":"2012","unstructured":"Tsai, W., Tsai, M., Li, S., Lin, C.: Harmonizing firms\u2019 knowledge and strategies with organizational capabilities. J. Comp. Inf. Sys. 53(1), 23\u201332 (2012)","journal-title":"J. Comp. Inf. Sys."},{"key":"4_CR10","doi-asserted-by":"publisher","unstructured":"Croteau, A.-M., Li, P.: Critical success factors of CRM technological initiatives. Canad. J. of Admin. Sci. 20(1), 21\u201334 (2003). doi: 10.1111\/j.1936-4490.2003.tb00303.x","DOI":"10.1111\/j.1936-4490.2003.tb00303.x"},{"key":"4_CR11","doi-asserted-by":"publisher","unstructured":"Song, E.-J., Kang, M.-S.: A study on the platform of knowledge integration for customer feedback in B2C service industry. Int. J. Inf. Commun. Tech. 8(1), 26\u201336 (2016). doi: 10.1504\/ijict.2016.073637","DOI":"10.1504\/ijict.2016.073637"},{"key":"4_CR12","unstructured":"Wiechoczek, J.: Creating value for customer in business networks of high-tech goods manufacturers. J. Econ. Manag. 23(1), 76\u201390 (2016). http:\/\/www.ue.katowice.pl\/en\/units\/journal-of-economics-and-management\/journal-issues.html"},{"key":"4_CR13","unstructured":"Fuchs, C.: Web 2.0, Prosumption, and surveillance. Surve. Soc. 8(3), 288\u2013309 (2011)"},{"issue":"1","key":"4_CR14","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1177\/1469540509354673","volume":"10","author":"G Ritzer","year":"2010","unstructured":"Ritzer, G., Jurgenson, N.: Production, consumption, prosumption: the nature of capitalism in the age of the digital \u2018prosumer\u2019. J. Cons. Cult. 10(1), 13\u201336 (2010). doi: 10.1177\/1469540509354673","journal-title":"J. Cons. Cult."},{"key":"4_CR15","volume-title":"Wikinomics: How Mass Collaboration Changes Everything","author":"D Tapscott","year":"2006","unstructured":"Tapscott, D., Williams, A.S.: Wikinomics: How Mass Collaboration Changes Everything. Penguin Group, New York (2006)"},{"key":"4_CR16","volume-title":"The Third Wave","author":"A Toffler","year":"1980","unstructured":"Toffler, A.: The Third Wave. Bantam Books, New York (1980)"},{"key":"4_CR17","unstructured":"Xie, C., Bagozzi, R.P., Troye, S.V.: Trying to prosume: toward a theory of consumers as co-creators of value. J. Acad. Mark. Sci. 36, 109\u2013122 (2008)"},{"key":"4_CR18","unstructured":"Ziemba, E.: Conceptual model of information technology support for prosumption. In: Proceedings of International Conference on Management, Leadership and Governance. ICMLG 2013, pp. 355\u2013363. Bangkok University, 07\u201308 February 2013"},{"key":"4_CR19","doi-asserted-by":"publisher","first-page":"68","DOI":"10.1016\/j.chb.2016.05.019","volume":"63","author":"D Yuan","year":"2016","unstructured":"Yuan, D., Lin, Z., Zhuo, R.: What drives consumer knowledge sharing in online travel communities? Personal attributes or e-service factors? Comp. Hum. Behav. 63, 68\u201374 (2016)","journal-title":"Comp. Hum. Behav."},{"issue":"2","key":"4_CR20","doi-asserted-by":"crossref","first-page":"40","DOI":"10.36965\/OJAKM.2016.4(2)146-166","volume":"4","author":"E Ziemba","year":"2016","unstructured":"Ziemba, E., Eisenbardt, M.: Incentives encouraging prosumers to knowledge sharing - framework based on polish study. Online J. Appl. Knowl. Manag. 4(2), 40\u201358 (2016)","journal-title":"Online J. Appl. Knowl. Manag."},{"key":"4_CR21","doi-asserted-by":"publisher","unstructured":"Osuszek, \u0141., Stanek, S.: Knowledge management and decision support in adaptive case management platforms. In: Proceedings of the 2015 Federated Conference on Computer Science and Information Systems 2015, vol. 5, pp. 1539\u20131549 (2015). doi: 10.15439\/2015f60","DOI":"10.15439\/2015f60"},{"key":"4_CR22","unstructured":"Bayram, \u00d6.G., Demirtel, H.: Effect of ICT on information sharing in enterprises: the case of ministry of development. In: Proceedings of European Conference on Knowledge Management ECKM, Academic Conferences International Limited, pp. 94\u2013101. Kidmore End (2014)"},{"key":"4_CR23","unstructured":"Chen, Y.-Y., Huang, H.-L.: Strategic orientation of knowledge management and information technology and their effects on performance. In: Proceedings of Pacific Asia Conference on Information Systems, Paper 166, PACIS 2014, Chengdu (2014)"},{"key":"4_CR24","doi-asserted-by":"publisher","first-page":"994","DOI":"10.1016\/j.chb.2014.10.007","volume":"51","author":"MT Garc\u00eda-\u00c1lvarez","year":"2015","unstructured":"Garc\u00eda-\u00c1lvarez, M.T.: Analysis of the effects of ICTs in knowledge management and innovation: the case of Zara Group. Comp. Hum. Behav. 51, 994\u20131002 (2015). doi: 10.1016\/j.chb.2014.10.007","journal-title":"Comp. Hum. Behav."},{"key":"4_CR25","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"300","DOI":"10.1007\/978-3-319-08618-7_29","volume-title":"Knowledge Management in Organizations","author":"FND Piraquive","year":"2014","unstructured":"Piraquive, F.N.D., Garc\u00eda, V.H.M., Crespo, R.G., Liberona, D.: Knowledge management, innovation and efficiency of service enterprises through ICTs appropriation and usage. In: Uden, L., Fuenzaliza Oshee, D., Ting, I.-H., Liberona, D. (eds.) KMO 2014. LNBIP, vol. 185, pp. 300\u2013310. Springer, Heidelberg (2014). doi: 10.1007\/978-3-319-08618-7_29"},{"key":"4_CR26","doi-asserted-by":"publisher","first-page":"542","DOI":"10.1007\/978-3-642-29216-3_59","volume":"270","author":"R Subashini","year":"2012","unstructured":"Subashini, R., Rita, S., Vivek, M.: The role of ICTs in knowledge management (KM) for organizational effectiveness. Commu. Comp. Inf. Sci. 270, 542\u2013549 (2012). doi: 10.1007\/978-3-642-29216-3_59","journal-title":"Commu. Comp. Inf. Sci."},{"key":"4_CR27","doi-asserted-by":"publisher","unstructured":"Ziemba, E., Eisenbardt, M., Mullins, R.: Information and communication technologies for supporting prosumers\u2019 knowledge sharing \u2013 evidence from Poland and United Kingdom. In: Proceedings of the 2016 Federated Conference on Computer Science and Information Systems, pp. 1273\u20131282. Gda\u0144sk University of Technology. doi: 10.15439\/2016F285 . https:\/\/fedcsis.org\/proceedings\/2016\/pliks\/285.pdf","DOI":"10.15439\/2016F285"},{"issue":"1","key":"4_CR28","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1177\/1469540513509641","volume":"14","author":"G Ritzer","year":"2014","unstructured":"Ritzer, G.: Prosumption: evolution, revolution, or eternal return of the same? J. Cons. Cult. 14(1), 3\u201324 (2014). doi: 10.1177\/1469540513509641","journal-title":"J. Cons. Cult."},{"key":"4_CR29","unstructured":"Izvercianu, M., Seran, S., Buciuman, C.F.: Changing marketing tools and principles in prosumer innovation management. In: European Conference on Managment, Leadership & Governance, Kidmore End, pp. 246\u2013255 (2012)"},{"key":"4_CR30","first-page":"151","volume-title":"Zeszyty Naukowe Uniwersytetu Ekonomicznego in Katowice","author":"D Jelonek","year":"2015","unstructured":"Jelonek, D., St\u0119pniak, C., Turek, T.: Prosumpcja w regionalnych spo\u0142eczno\u015bciach elektronicznych dla potrzeb przedsi\u0119wzi\u0119\u0107 miejskich (in Polish). In: Go\u0142uchowski, J., Fr\u0105czkiewicz-Wronka, A. (eds.) Zeszyty Naukowe Uniwersytetu Ekonomicznego in Katowice, vol. 243, pp. 151\u2013164. University of Economics Press, Katowice (2015)"},{"key":"4_CR31","doi-asserted-by":"publisher","unstructured":"Rayna, T., Striukova, L.: Involving consumers: the role of digital technologies in promoting \u2018prosumption\u2019 and user innovation. J. Knowl. Econ. 1\u201320 (2016). Open Access, doi: 10.1007\/s13132-016-0390-8","DOI":"10.1007\/s13132-016-0390-8"},{"issue":"1","key":"4_CR32","first-page":"40","volume":"2","author":"E Ziemba","year":"2014","unstructured":"Ziemba, E., Eisenbardt, M.: Prosumers\u2019 eagerness for knowledge sharing with enterprises \u2013 a Polish study. Online J. Appl. Knowl. Manag. 2(1), 40\u201358 (2014)","journal-title":"Online J. Appl. Knowl. Manag."},{"key":"4_CR33","unstructured":"Mart\u00edn, D., Alcarria, R., Robles, T., S\u00e1nchez-Picot, A.: Prosumer framework for knowledge management based on prosumer service patterns. Int. J. Soft. Eng. Knowl. Eng. 26(07), 1145\u20131173 (2016)"},{"key":"4_CR34","doi-asserted-by":"publisher","unstructured":"Cui, A.S., Wu, F.: Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance. J. Acad. Mark. Sci. 1\u201323 (2015). doi: 10.1007\/s11747-015-0433-x","DOI":"10.1007\/s11747-015-0433-x"},{"key":"4_CR35","doi-asserted-by":"publisher","unstructured":"Panni, M.F.A.K.: CKM and its influence on organizational marketing performance: proposing an integrated conceptual framework. In: Kaufman, H.R., Panni, M.F.A.K. (eds.) Customer-centric marketing strategies: Tools for building organizational performance, pp. 103\u2013125. IGI Global, Hershey (2015). doi: 10.4018\/978-1-4666-2524-2.ch006","DOI":"10.4018\/978-1-4666-2524-2.ch006"},{"key":"4_CR36","doi-asserted-by":"publisher","unstructured":"Shihab, M.R., Lestari, A.A.: The impact of customer knowledge acquisition to knowledge management benefits: a case study in Indonesian banking and insurance industries. In: Proceedings of 2014 International Conference on Advanced Computer Science and Information Systems, pp. 301\u2013306 (2014). doi: 10.1109\/icacsis.2014.7065867","DOI":"10.1109\/icacsis.2014.7065867"},{"issue":"18","key":"4_CR37","doi-asserted-by":"publisher","first-page":"591","DOI":"10.1108\/JKM-11-2013-0446","volume":"3","author":"N Taherparvar","year":"2014","unstructured":"Taherparvar, N., Esmaeilpour, R., Dostar, M.: Customer knowledge management, innovation capability, and business performance: a case study of the banking industry. J. Knowl. Manag. 3(18), 591\u2013610 (2014). doi: 10.1108\/jkm-11-2013-0446","journal-title":"J. Knowl. Manag."},{"key":"4_CR38","unstructured":"Chan, J.O.: Big data customer knowledge management. Commun. IIMA 14(3) (2014). Article 5, http:\/\/scholarworks.lib.csusb.edu\/ciima\/vol14\/iss3\/5"},{"issue":"1","key":"4_CR39","first-page":"165","volume":"4","author":"E Ziemba","year":"2016","unstructured":"Ziemba, E., Mullins, R.: Identifying more about customers: the phenomenon of the switch to the knowledge exchange. J. Appl. Knowl. Manag. 4(1), 165\u2013179 (2016)","journal-title":"J. Appl. Knowl. Manag."},{"key":"4_CR40","unstructured":"Smith, H.A., McKeen, J.D.: Developments in practice XVIII-customer knowledge management: Adding value for our customers. Commun. Assoc. Inf. Sys. 16 (2005). Article 36. http:\/\/aisel.aisnet.org\/cais\/vol16\/iss1\/36"},{"issue":"5","key":"4_CR41","doi-asserted-by":"publisher","first-page":"459","DOI":"10.1016\/S0263-2373(02)00101-9","volume":"20","author":"M Gibbert","year":"2002","unstructured":"Gibbert, M., Leibold, M., Probst, G.: Five styles of customer knowledge management, and how smart companies use them to create value. Eur. Manag. J. 20(5), 459\u2013469 (2002). doi: 10.1016\/S0263-2373(02)00101-9","journal-title":"Eur. Manag. J."},{"issue":"16","key":"4_CR42","doi-asserted-by":"publisher","first-page":"257","DOI":"10.5539\/ass.v11n16p257","volume":"11","author":"L Xuelian","year":"2015","unstructured":"Xuelian, L., Chakpitak, N., Yodmongkol, P.: A novel two-dimension\u2019 customer knowledge analysis model. Asian Soc. Sci. 11(16), 257\u2013266 (2015). doi: 10.5539\/ass.v11n16p257","journal-title":"Asian Soc. Sci."},{"key":"4_CR43","unstructured":"Koniorczyk, G.: Customer knowledge in (co)creation of product. a case study of IKEA. J. Econ. Manag. 22(4), 107\u2013120 (2015). http:\/\/www.ue.katowice.pl\/en\/units\/journal-of-economics-and-management\/journal-issues.html"},{"issue":"7","key":"4_CR44","first-page":"313","volume":"3","author":"MY Cheng","year":"2009","unstructured":"Cheng, M.Y., Ho, J.S.Y., Lau, P.M.: Knowledge sharing in academic institutions: a study of multimedia university Malaysia. Electr. J. Knowl. Manag. 3(7), 313\u2013324 (2009)","journal-title":"Electr. J. Knowl. Manag."},{"key":"4_CR45","first-page":"115","volume":"20","author":"S Wang","year":"2010","unstructured":"Wang, S., Noe, R.A.: Knowledge sharing: a review and directions for future research. Hum. Res. Manag. Rev. 20, 115\u2013131 (2010)","journal-title":"Hum. Res. Manag. Rev."},{"issue":"3\/4","key":"4_CR46","doi-asserted-by":"publisher","first-page":"315","DOI":"10.1108\/01437720710755272","volume":"28","author":"H-G Lin","year":"2007","unstructured":"Lin, H.-G.: Knowledge sharing and firm innovation capability: an empirical study. Int. J. Manpower 28(3\/4), 315\u2013332 (2007)","journal-title":"Int. J. Manpower"},{"key":"4_CR47","doi-asserted-by":"publisher","unstructured":"Bagheri, S., Kusters, R.J., Trieneken, J.: Business-IT alignment in PSS value networks \u2013 linking customer knowledge management to social customer relationship management. In: Proceedings of 17th International Conference on Enterprise Information Systems ICEIS, Barcelona, Spain, pp. 249\u2013257 (2015). doi: 10.5220\/0005370002490257","DOI":"10.5220\/0005370002490257"},{"key":"4_CR48","doi-asserted-by":"publisher","unstructured":"Lee, M.C.: Business Intelligence, knowledge management and customer relationship management \u2013 Technological support in enterprise competitive competence. Bus. Intell. Concepts Methodol. Tools Appl. 216\u201323 (2015). doi: 10.4018\/978-1-4666-9562-7.ch011","DOI":"10.4018\/978-1-4666-9562-7.ch011"},{"key":"4_CR49","doi-asserted-by":"publisher","unstructured":"Bharati, P., Zhang, W., Chaudhury, A.: Better knowledge with social media? Exploring the roles of social capital and organizational knowledge management. J. Knowl. Manag. 19(3), 456\u2013475 (2015). doi: 10.1108\/jkm-11-2014-0467","DOI":"10.1108\/jkm-11-2014-0467"},{"issue":"2","key":"4_CR50","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1108\/13673271311315196","volume":"17","author":"AYK Chua","year":"2013","unstructured":"Chua, A.Y.K., Banerjee, S.: Customer knowledge management via social media: the case of Starbucks. J. Knowl. Manag. 17(2), 237\u2013249 (2013). doi: 10.1108\/13673271311315196","journal-title":"J. Knowl. Manag."},{"key":"4_CR51","doi-asserted-by":"publisher","unstructured":"Ford, D.P., Mason, R.M.: A multilevel perspective of tensions between knowledge management and social media. J. Organiz. Comp. Electr. Commerce 23(1\u20132), 7\u201333 (2013). doi: 10.1080\/10919392.2013.748604","DOI":"10.1080\/10919392.2013.748604"},{"issue":"5","key":"4_CR52","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1108\/10878571111161507","volume":"39","author":"C Heller-Baird","year":"2011","unstructured":"Heller-Baird, C., Parasnis, G.: From social media to social customer relationship management. Strat. Leadersh. 39(5), 30\u201337 (2011). doi: 10.1108\/10878571111161507","journal-title":"Strat. Leadersh."},{"issue":"1","key":"4_CR53","doi-asserted-by":"publisher","first-page":"120","DOI":"10.1108\/13673270910931215","volume":"13","author":"M Levy","year":"2009","unstructured":"Levy, M.: WEB 2.0 implications on knowledge management. J. Knowl. Manag. 13(1), 120\u2013134 (2009). doi: 10.1108\/13673270910931215","journal-title":"J. Knowl. Manag."},{"key":"4_CR54","doi-asserted-by":"publisher","unstructured":"Zhang, Z.: Customer knowledge management and the strategies of social software. Bus. Process Manag. J. 17(1), 82\u2013106 (2011). doi: 10.1108\/14637151111105599","DOI":"10.1108\/14637151111105599"},{"key":"4_CR55","unstructured":"Gafni, R., Golan, O.T.: The influence of negative consumer reviews in social networks. Online J. Appl. Knowl. Manag. 4(2), 44\u201358 (2016)"},{"key":"4_CR56","doi-asserted-by":"publisher","unstructured":"Simon, J.P.: User generated content \u2013 users, community of users and firms: toward new sources of co-innovation? Info 18(6), 4\u201325 (2016). doi: 10.1108\/info-04-2016-0015","DOI":"10.1108\/info-04-2016-0015"},{"key":"4_CR57","doi-asserted-by":"publisher","unstructured":"Zborowski, M., Chmielarz, W.: Aspects of mobility in e-marketing from the perspective of a customer. In: Ganzha, M., Maciaszek, L., Paprzycki, M. (eds.) Proceedings of the 2016 Federated Conference on Computer Science and Information Systems, ACSIS, vol. 8, pp. 1329\u20131333 (2016). doi: 10.15439\/2016F112","DOI":"10.15439\/2016F112"},{"key":"4_CR58","unstructured":"Fast-Berglund, \u00c5., Blom, E.: Evaluating ICT-tools for knowledge sharing and assembly support. In: Ahram, T., Karwowski, W., Marek, T. (eds.) Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE, Krakow, Poland, pp. 2734\u20132742 (2014)"},{"issue":"4","key":"4_CR59","doi-asserted-by":"publisher","first-page":"359","DOI":"10.1016\/j.emj.2013.02.001","volume":"31","author":"W Jiebing","year":"2013","unstructured":"Jiebing, W., Bin, G., Yongjiang, S.: Customer knowledge management and IT-enabled business model innovation: a conceptual framework and a case study from China. Eur. Manag. J. 31(4), 359\u2013372 (2013). doi: 10.1016\/j.emj.2013.02.001","journal-title":"Eur. Manag. J."},{"key":"4_CR60","doi-asserted-by":"publisher","unstructured":"Razzak, M.A., Ahmed, R.: Knowledge sharing in distributed agile projects: techniques, strategies and challenges. In: Proceedings of the 2014 Federated Conference on Computer Science and Information Systems, pp. 1431\u20131440 (2014). doi: 10.15439\/2014f280","DOI":"10.15439\/2014f280"},{"key":"4_CR61","doi-asserted-by":"crossref","unstructured":"Lee, S.C., Kelkar, R.S.: ICT and knowledge management: perspectives from SECI model. Electr. Libr. 31(2), 226\u2013243 (2013). http:\/\/dx.doi.org\/10.1108\/02640471311312401","DOI":"10.1108\/02640471311312401"},{"issue":"1","key":"4_CR62","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1287\/orsc.5.1.14","volume":"5","author":"I Nonaka","year":"1994","unstructured":"Nonaka, I.: Dynamic theory of organizational knowledge creation. Organ. Sci. 5(1), 14\u201337 (1994). doi: 10.1287\/orsc.5.1.14","journal-title":"Organ. Sci."},{"key":"4_CR63","doi-asserted-by":"crossref","unstructured":"Wijaya, S., Spruit, M., Scheper, W., Versendaal, J.: Web 2.0-based webstrategies for three different types of organizations. Comp. Hum. Behav. 27, 1399\u20131407 (2011)","DOI":"10.1016\/j.chb.2010.07.041"},{"key":"4_CR64","doi-asserted-by":"publisher","unstructured":"Jalonen, H.: Social media and emotions in organisational knowledge creation. In: Proceedings of the 2014 Federated Conference on Computer Science and Information Systems, pp. 1371\u20131379 (2014). doi: 10.15439\/2014f39","DOI":"10.15439\/2014f39"},{"issue":"3","key":"4_CR65","doi-asserted-by":"publisher","first-page":"416","DOI":"10.1108\/IntR-11-2013-0249","volume":"25","author":"S Okazaki","year":"2015","unstructured":"Okazaki, S., D\u00edaz-Mart\u00edn, A.M., Rozano, M., Men\u00e9ndez-Benito, H.D.: Using Twitter to engage with customers: a data mining approach. Internet Res. 25(3), 416\u2013434 (2015). doi: 10.1108\/intr-11-2013-0249","journal-title":"Internet Res."},{"key":"4_CR66","doi-asserted-by":"publisher","first-page":"760","DOI":"10.1016\/j.chb.2016.08.002","volume":"64","author":"X Yang","year":"2016","unstructured":"Yang, X., Li, G.: Factors influencing the popularity of customer-generated content in a company-hosted online co-creation community: a social capital perspective. Comp. Hum. Behav. 64, 760\u2013768 (2016). doi: 10.1016\/j.chb.2016.08.002","journal-title":"Comp. Hum. Behav."},{"issue":"2","key":"4_CR67","first-page":"132","volume":"2","author":"M Zembik","year":"2014","unstructured":"Zembik, M.: Social media as a source of knowledge for customers and enterprises. J. Appl. Knowl. Manag. 2(2), 132\u2013148 (2014)","journal-title":"J. Appl. Knowl. Manag."},{"key":"4_CR68","volume-title":"SPSS Explained","author":"PR Hinton","year":"2004","unstructured":"Hinton, P.R., Brownlow, C., McMurvay, I., Cozens, B.: SPSS Explained. Routledge, East Sussex (2004)"},{"key":"4_CR69","unstructured":"Smith, G.: Does gender influence online survey participation? A record-linkage analysis of university faculty online survey response behavior. ERIC Doc. Reproduction Service, ED 501717 (2008). http:\/\/eric.ed.gov\/?id=ED501717"},{"volume-title":"Czynniki sukcesu i poziom wykorzystania technologii informacyjno-komunikacyjnych w Polsce (in Polish)","year":"2015","key":"4_CR70","unstructured":"Ziemba, E. (ed.): Czynniki sukcesu i poziom wykorzystania technologii informacyjno-komunikacyjnych w Polsce (in Polish). CeDeWu, Warsaw (2015)"},{"key":"4_CR71","unstructured":"Ziemba, E.: Factors affecting the adoption and usage of ICTs within Polish households. Interdisc. J. Inf. Knowl. Manag. 11, 89\u2013113 (2016)"},{"issue":"3","key":"4_CR72","doi-asserted-by":"publisher","first-page":"289","DOI":"10.1108\/10662240610673709","volume":"16","author":"MKO Lee","year":"2006","unstructured":"Lee, M.K.O., Cheung, C., Lim, K.H., Sia, C.: Understanding customer knowledge sharing in web-based discussion boards: an exploratory study. Internet Res. 16(3), 289\u2013303 (2006)","journal-title":"Internet Res."},{"issue":"1","key":"4_CR73","first-page":"81","volume":"10","author":"D Paulin","year":"2012","unstructured":"Paulin, D., Suneson, K.: Knowledge transfer, knowledge sharing and knowledge barriers \u2013 three blurry terms in KM. Electr. J. Knowl. Manag. 10(1), 81\u201391 (2012)","journal-title":"Electr. J. Knowl. Manag."},{"issue":"3","key":"4_CR74","doi-asserted-by":"publisher","first-page":"225","DOI":"10.5465\/AME.1988.4277259","volume":"2","author":"RH Lengel","year":"1988","unstructured":"Lengel, R.H., Daft, R.L.: The selection of communication media as an executive skill. Acad. Manag. Executive 2(3), 225\u2013232 (1988)","journal-title":"Acad. Manag. Executive"},{"key":"4_CR75","unstructured":"Hermanrund, I., Oddvar-Soernes, J.: ICT use and network relations: Exploring knowledge-sharing networks in distributed organizations. Inf. Sci. Inf. Tech. 6, 25\u201344 (2009)"}],"container-title":["Lecture Notes in Business Information Processing","Information Technology for Management: New Ideas and Real Solutions"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-53076-5_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,9,30]],"date-time":"2020-09-30T21:48:58Z","timestamp":1601502538000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-53076-5_4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319530758","9783319530765"],"references-count":75,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-53076-5_4","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"28 January 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"AITM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Conference on Advanced Information Technologies for Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Gdansk","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Poland","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2016","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11 September 2016","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"14 September 2016","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"14","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"aitm2016","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.fedcsis.org\/2016\/aitm","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}