Mercari, Inc.
Featured
2024.9.26

Mercari Publishes FY2024.6 Impact Report

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2023.12.21

Mercari Publishes Inclusion & Diversity Statement

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2023.9.22
Press Release

Mercari Publishes FY2023.6 Impact Report

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2023.2.3

Mercari Announces New Group Mission
to Guide Growth for the Next 10 Years

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2022.2.1
MERCARI R4D

Mercari Introduces the “Mercari R4D PhD Support Program”,
a System that Supports Employees in Obtaining Doctorate Degrees

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  • Mercari Publishes FY2024.6 Impact Report
  • Mercari Publishes Inclusion & Diversity Statement
  • Mercari Publishes FY2023.6 Impact Report
  • Mercari Announces New Group Mission<br />to Guide Growth for the Next 10 Years
  • Mercari Introduces the “Mercari R4D PhD Support Program”,<br /> a System that Supports Employees in Obtaining Doctorate Degrees

“What can I do to help society thrive with the finite resources we have?”
The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.

New Group Mission

Circulate all forms of value 
to unleash the potential in all people

“What can I do to help society thrive with the finite resources we have?”
The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.

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New Group Mission
marcari
marpay
Services

marcari

Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions.

marpay

Merpay is a mobile payment service within the Mercari app. With Merpay, users can use their sales proceeds on Mercari or money loaded via their bank account to shop at countless places.

Open website

Open website
News

最新のお知らせ Latest News

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Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

Safety

A Safe and Secure Marketplace

Through the systems we use, our dedicated customer support, coordination with authorities, and AI technology, Mercari is committed to ensuring our marketplace is a safe and secure place for our users to buy and sell.

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Safety

Mercari strives to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.

Sustainability

Circulate all forms of value
to unleash the potential in all people

Mercari strives to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.

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Sustainability
IR

IR at Mercari

IR

We take on bold challenges aiming for long-term growth, further business expansion, and higher enterprise value.

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Company Mission

Mercari / Mercari US

Create value in a global marketplace where anyone can buy & sell

“Create value in a global marketplace where anyone can buy & sell.” This mission comes from our desire to create a more prosperous society that reuses its resources and in which individuals can realize their dreams, by allowing anyone to enjoy the ease of buying and selling items on our marketplace. Through Mercari, for example, the old clothes still hanging in your closet or the unneeded belongings that you would normally throw out can instead be given to someone who needs them. It means that items which no longer hold any value for one person can be transformed into new value for someone else. We believe that by expanding this marketplace across borders, cultures, and languages to reach a global audience, we can create a circular economy where people take better care of the items they use.

Mercari has sought to expand overseas from the outset. This led us to enter the US market in 2014, the year after Mercari’s founding. The US is home to people of diverse backgrounds, of many different races, nationalities, and religions. Laws and culture also differ from state to state. Growing our US service requires grappling with complex problems and issues. This is exactly why we think of the US as a microcosm for our future global expansion. It’s an extremely important country for us, where we cannot afford to fail. While this makes it much more difficult than our Japan-side operations, our US business contributes greatly to achieving Mercari’s mission, and we will continue to face the challenges of the US market going forward.

Merpay

Building trust for a seamless society

“Building trust for a seamless society.” This has been Merpay’s mission since the company’s founding. It says that Merpay will create a “seamless society,” where each individual’s “trust”—built through use of the Mercari marketplace app and the Merpay mobile payment service—is visualized and becomes the basis for allowing users greater freedom in how they use their money. We believe this will not only allow everyone an unprecedented level of freedom and equality in how they use their money, enabling them to obtain the things they want, it will also create a society where people can realize their dreams. Merpay’s goal isn’t to create a more simple and convenient form of money. Rather, we believe our goal and our mission is to transform society, people’s relationship with money, the way people work, and how people achieve their dreams.

Mercoin

Circulate your value, anywhere and everywhere

We believe that every one of us holds untapped potential and that everything has value regardless of its form. At Mercoin, we are creating products that help people unleash their potential, empowering them to create and circulate value. Beyond goods. Beyond money. We envision a world where anyone can easily exchange cryptoassets, digital assets, and any other forms of value, utilizing cutting-edge technologies to break the boundaries of what is possible.

Kashima Antlers FC

All for One

Kashima Antlers FC is a professional soccer club aiming to compete at a top level globally and be one of the most successful clubs in the world, based on its mission of “All for One.” In terms of our competitive ability, we aim for victory in every championship we play in, whether in Japan or abroad. On the business front, we aim to provide new value to our fans and local communities through our partnerships with those communities and our business partner Mercari, Inc. The most important thing to us as a soccer club is having our team continue to earn titles. Each of us has a different station and role, but our work shares the same goal. We share our mission of “All for One” and always continue to evolve and challenge ourselves in its pursuit.

Values
Go Bold

In order to create innovation with a big impact on the world, all Mercari members break away from precedent to take on bold challenges. It’s vital that our members continually take on new challenges, learning from constant trial and error. They lead those around them to achieve the company mission, while never losing sight of their own vision or their organization’s vision.

All for One

Achieving great success requires not only that team members combine their talents, but that all members identify what needs to be done and commit to seeing decisions through to the end. All members aim to achieve Mercari’s mission by thinking through what we need and what needs to be done, to achieve their best performance without getting hung up on the means by which they achieve it or the scope of their role.

Be a Pro

Each Mercari member acts as a professional, with a high level of expertise. They exhibit a willingness to always be learning, which has a positive impact not only on themselves, but on their team as a whole. Members need to have both the advanced skills and positive mindset necessary to continuously improve themselves, as well as the willingness to translate those into action. Members aim to achieve Mercari’s mission by expressing ownership and a sense of responsibility towards their work and their role, committing themselves to producing results.

Company Information

Company Information

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Overview

A secure system for buying and selling

Mercari provides its users with an environment where they can trade safely and securely. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the other party’s past reviews before deciding to engage in a transaction. Furthermore, we have a dedicated customer service system that responds to customer inquiries and monitors the service.

A secure system for buying and selling
AI

Detecting Violations with AI

Mercari employs AI technology to automatically detect transactions that violate the terms of use. By combining this technology with extensive transaction data and item information data, the company aims to improve the accuracy of the detection systems and use them for a wider range of applications to provide an even safer and more secure environment for all users.
* Examples of items that violate terms of use: gaming accounts, counterfeits, medicine, etc.

Detecting Violations with AI
Government

Cooperating with Authorities

Mercari strives to provide a safe and secure service for all users by cooperating with public institutions and law enforcement. The aim is to work towards making not just Mercari, but the industry as a whole safer and more secure by participating in organizations such as the Council for Intellectual Property Protection (CIPP), EC Business Association and the National Shoplifting Prevention Organization (NSPO). The company also takes a proactive role in exchanging opinions and drawing up guidelines.

Cooperating with Authorities
Customer Service

Dedicated customer service team

Mercari’s customer service system operates all day, every day, ensuring users can enjoy a safe and secure experience. Mercari monitors listings/transactions both manually and with automated detection systems to identify items that violate terms of use, making every effort to promptly remove any counterfeit/stolen goods.
These systems are based on copius data from item information and transactions as well as AI technology. We strive to improve their accuracy and expand their scope in an effort to create a secure environment for users.

Product Safety

Mercari’s Product Safety Support Program

Mercari’s Product Safety Support Program aims to deliver product safety information issued by manufacturers/importers directly to Mercari users who own the products in question (users who have listed or bought the item on Mercari). We believe that identifying those who own affected products and ensuring they receive the safety information they need will increase the percentage of items successfully returned to the manufacturer, help prevent accidents, and contribute to manufacturer/importer product safety initiatives.

IP Protection Program

Mercari Intellectual Property (IP) Protection Program

The IP Protection Program is a support program unique to Mercari. Mercari responds to requests to delete listings that infringe IP rights as stipulated by the Provider Liability Limitation Act, but this program simplifies and speeds up this process for rights holders. As a member of the program, not only will you be able to cut down on the time spent submitting documents every time you file a complaint, but the time to complete your takedown request will also be shorter.

Other Initiatives
  • Inhibiting fraud by enhancing identity verification

    Inhibiting fraud by enhancing identity verification

    Since February 2019, listers have been required to provide their personal information (address/full name/date of birth) when registering. A user’s sales balance cannot be withdrawn if the name registered does not match the name of the account for the balance transfer; this prevents fraudulent listings, such as stolen goods.

  • Ample compensation

    Ample compensation

    If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.

  • Awareness activities for adolescents and educators

    Awareness activities for adolescents and educators

    We hold educational activities across the country for middle school and high school students, as well as parents and teaching staff, where we teach them how to avoid trouble on marketplace apps, to ensure they can use Mercari with a sense of security.

Security Initiatives at Mercari Group

Security Initiatives at Mercari Group

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Empowerment of Individuals and Society

By creating opportunities for anyone to realize their dreams and contribute to society and the people around them, we will achieve a world that unleashes the potential in all people.

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Creating a World That Circulates All Forms of Value

We strive to be a planet-positive company that contributes to solving environmental issues through its business activities by realizing a society in which all forms of value—not just physical goods and money—circulate seamlessly.

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Creating a New User Experience Through Technology

We utilize data, AI, and other innovative technologies to constantly evolve our products and create new user experiences through the seamless exchange of value.

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Building Long-Term Public Trust

We fulfill our responsibilities by establishing a transparent decision-making process and practicing good corporate governance. We aim to create a safe and fair online environment, and educate and share information with others in the industry.

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Unleashing the Potential in Diverse Talent Worldwide

We aim to be a company that can continue to grow sustainably by creating an environment in which people from diverse backgrounds all around the world can reach their full potential.

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CEO Message

Mercari, Inc.
Director, Representative Executive Officer and CEO
Shintaro Yamada

山田進太郎

Message From Our CEO


As Mercari Group celebrated its 10th anniversary in February last year, the company announced our new Group mission, "Circulate all forms of value to unleash the potential in all people." Our business activities are the expression of our mission, and by facilitating the circulation of all forms of value, not just physical things and money, we aim to create opportunities for anyone to realize their dreams and contribute to society and the people around them.

To give a few examples of our efforts to expand the circulation of different forms of value, last year we launched Mercari Hallo, which provides a platform for our users to take on a variety of challenges through a new workstyle. Mercoin has made it easy for anyone to get their hands on a new form of value in cryptoassets, and we’ve started to provide our users with the experience of shopping using this latest form of value.

In tune with a sentiment that remains unchanged since the day we established our company, we want to play a leading role in creating a circular economy through the growth of our business. In our calculations last year, we found that a total of approximately 610,000 tons of greenhouse gas emissions are avoided annually through transactions in select categories on Mercari. This fiscal year, we disclosed information and set goals related to CO2 emissions involving Mercari deliveries and further strengthened our commitment to reducing the burden on the environment.

Unleashing the potential in all people is not something we’ve set out to realize just for our users. We feel that it is also an important part of Mercari’s corporate culture conducive toward continuing sustainable growth. We are continuing to strengthen our foundation for creating innovation by establishing an environment where talent with diverse perspectives and skills can work with ease.

In this edition of the Impact Report, we convey information about the positive impact that Mercari had on society last year and the efforts we made to accomplish this.

Mercari Group Impact Report

The FY2024.6 Impact Report is now available.

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Sustainability News
Sustainability Topics
Recognition by external organizations
Our Structure for Promoting and Implementing ESG
Value creation process & Our approach to materiality assessment
ESG Data
TCFD-Based Information Disclosure
Our Positive Impact

Circulate all forms of value to unleash the potential in all people

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