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. 2020 Aug;26(8):1666-1670.
doi: 10.3201/eid2608.201274. Epub 2020 Apr 23.

Coronavirus Disease Outbreak in Call Center, South Korea

Shin Young Park, Young-Man Kim, Seonju Yi, Sangeun Lee, Baeg-Ju Na, Chang Bo Kim, Jung-Il Kim, Hea Sook Kim, Young Bok Kim, Yoojin Park, In Sil Huh, Hye Kyung Kim, Hyung Jun Yoon, Hanaram Jang, Kyungnam Kim, Yeonhwa Chang, Inhye Kim, Hyeyoung Lee, Jin Gwack, Seong Sun Kim, Miyoung Kim, Sanghui Kweon, Young June Choe, Ok Park, Young Joon Park, Eun Kyeong Jeong

Coronavirus Disease Outbreak in Call Center, South Korea

Shin Young Park et al. Emerg Infect Dis. 2020 Aug.

Abstract

We describe the epidemiology of a coronavirus disease (COVID-19) outbreak in a call center in South Korea. We obtained information on demographic characteristics by using standardized epidemiologic investigation forms. We performed descriptive analyses and reported the results as frequencies and proportions for categoric variables. Of 1,143 persons who were tested for COVID-19, a total of 97 (8.5%, 95% CI 7.0%-10.3%) had confirmed cases. Of these, 94 were working in an 11th-floor call center with 216 employees, translating to an attack rate of 43.5% (95% CI 36.9%-50.4%). The household secondary attack rate among symptomatic case-patients was 16.2% (95% CI 11.6%- 22.0%). Of the 97 persons with confirmed COVID-19, only 4 (1.9%) remained asymptomatic within 14 days of quarantine, and none of their household contacts acquired secondary infections. Extensive contact tracing, testing all contacts, and early quarantine blocked further transmission and might be effective for containing rapid outbreaks in crowded work settings.

Keywords: 2019 novel coronavirus disease; COVID-19; SARS-CoV-2; South Korea; call center; coronavirus disease; respiratory infections; severe acute respiratory syndrome coronavirus 2; viruses; zoonoses.

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Figures

Figure 1
Figure 1
Epidemic curve of a coronavirus disease outbreak in a call center, by date of symptom onset, Seoul, Korea, 2020. Asymptomatic cases are excluded.
Figure 2
Figure 2
Floor plan of the 11th floor of building X, site of a coronavirus disease outbreak, Seoul, South Korea, 2020. Blue indicates the seating places of persons with confirmed cases.
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