Help & Support - Fido
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Support

What can we help you with today?

Welcome to Fido

New to Fido? We've got you covered! Here's everything you need to get started.

Getting started

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Get the new iPhone 16

Learn more about the new iPhone 16 series and place your order here!

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Phone & tablet tutorials

Check out these step-by-step, interactive Device Guides for how to set up your phone or tablet, enable features and fix minor issues.

Show me how

Set up auto-payments

Eligible mobile plans now include a $10/month Automatic Payments Discount.

Set up now

Identify Social Engineering Scams

Learn how to identify and handle fraud attempts via social engineering scams (phishing, vishing, smishing)

Learn more

Check your network status

Check for outages and get help with mobile, home internet and WiFi network issues.

Check status

Cannot make mobile calls

Having problems making mobile calls? Check out these easy troubleshooting steps to fix the problem.

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Understand your online bill

Learn more about every section of your bill.

Learn more

Payment Arrangements

Learn what you can do about missed or late payments, how to make a payment arrangement, and more.

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Fido Community

Ask questions, find helpful answers, and get advice from fellow Fido members.

Join the community

Had a great experience?

Want to give a shout-out to a Fido team member who helped you? You can send a compliment!

Report an issue or concern

If you have an issue or concern you'd like help with, we're here for you. You can report a concern.

Accessibility

We are committed to ensuring our products and services are accessible. Learn more >

Need more help?

We’re here for you with more options to provide feedback about any issues and concerns you’re experiencing.

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